MODULE 1 - LESSON 2: Types of Communication

Verbal Communication

Is the transmission of information through spoken words or written language.

Written Communication

Is primarily used to convey information in a permanent manner. Technological advances have increased the use of this over recent years.

Oral Communication

Can also be called as spoken communication, includes telephone calls, face-to-face interactions, video conferencing, etc.

Non-Verbal Communication

Is the expression of information through the body, face or voice. It provides a way to convey emotion and information without using words. It can give the listener additional information, sometimes contradicting the spoken message.

Non-verbal cues

In non-verbal communication, it is important to note that listeners also display _________ and should consider how others might interpret or perceive them.

Paraverbal communication

Non-verbal communication also encompasses _______ - i.e. voice attributes such as the inflection of voice, tone, rhythm, intonation, and verbal flow.

True

True or False:

Individual and cultural differences can impact non-verbal communication as different cultures and people may have different norms and conventions for non-verbal cues.

Visual Communication

Delivers messages through visual cues such as illustrations, videos, charts and diagrams.

Visual Communication

______________ can be an effective tool, especially when it is difficult to relay messages through words.

Intrapersonal Communication

Can be defined as communication with one’s self, and that may include self-talk, acts of imagination and visualization, and even recall and memory.

Interpersonal Communication

Involves the information, ideas, and feelings being exchanged verbally or nonverbally between two or more people. Is exchanging information, meaning, feelings, and opinions between two or more people via verbal and non-verbal means.

Extended Communication

Refers to the use of various means and channels to convey messages beyond face-to-face interaction. This type of communication often leverages technology to bridge distances, facilitate asynchronous exchanges, and reach a broader audience. 

Organizational Communication

Refers to the various forms, channels, and processes of communication that occur within and between organizations. 

Organizational Communication

It encompasses the ways in which information is shared, messages are conveyed, and relationships are managed to achieve organizational goals. This type of communication is vital for effective coordination, decision-making, problem-solving, and fostering a positive organizational culture. 

Intercultural Communication

Refers to the process of exchanging meaningful information and ideas between individuals or groups from different cultural backgrounds. 

Intercultural Communication

It involves understanding and navigating cultural differences to effectively communicate across diverse cultures. This type of communication is crucial in a globalized world where people frequently interact with others from various cultural contexts.

Intercultural Communication

Is essential for promoting mutual understanding, respect, and collaboration in an increasingly interconnected world.

Formal Communication

Refers to the structured, official, and often hierarchical exchange of information within an organization. 

Formal Communication

This type of communication follows predefined channels and protocols, ensuring that messages are conveyed in a systematic, professional, and documented manner. 

Informal Communication

Refers to the unofficial, casual, and spontaneous exchange of information between individuals within an organization or group.

Structured and Systematic

Key characteristics of formal communication:

Follows established organizational protocols and channels. Adheres to a predefined format, tone, and style.

Official and Documented

Key characteristics of formal communication:

Often involves written documentation, ensuring records are kept. Used for official matters and decision-making processes.

Hierarchical

Key characteristics of formal communication:

Typically flows along the organizational hierarchy, either top-down (from management to employees) or bottom-up (from employees to management).

Clear and Consistent

Key characteristics of formal communication:

Aims to convey messages clearly and consistently to avoid misunderstandings. Ensures that information is standardized across the organization.

Spontaneous and Unstructured

Key characteristics of informal communication:

Occurs naturally and without predetermined rules or formats. Often initiated by individuals rather than being directed by organizational procedures.

Casual and Personal

Key characteristics of informal communication:

Uses a relaxed and conversational tone. Often involves personal interactions and social bonding.

Flexible and Dynamic

Key characteristics of informal communication:

Adapts quickly to changing situations and needs. Can occur in various settings, both in-person and through digital means.

Fast and Efficient

Key characteristics of informal communication:

Allows for quick information exchange and immediate feedback. Bypasses formal channels, speeding up communication processes.