to go validation

how many trays go in a bundle

5

what goes on the outside of every bundle after it is wrapped

label

what tools are needed when setting up the butter station

butter, mug with hot water, butter scooper, spatula, parchment paper, and cupped trays

how many ounces is a squat cup of honey cinnamon butter

8 ounces

True or false we scrape every empty tub of butter before bringing it to dish?

true

what should be on every label

product info, expiration date, employee initials, manager signature

what is the best way to put away bundles in the walk in

by date

when is it time to stop scooping for the night

when there is half a tub of butter left

true or false: scooping is more important than packing an order

false

true or false: butter should be finished before anyone is cut

true

how much bread and butter should 3 entrees and 1 appetizer get

8 bread 4 butters

how much bread and butter does 1 appetizer and 1 dozen get

16 bread 1 squat cup of butter and 2 - 2oz of butter

how much bread and butter does 2 entrees and special instructions for extra butter get

4 bread 3 or 4 butter

how much bread and butter does 7 entrees and ½ dozen get

20 bread 2 squat cups of butter

how much bread and butter does 2 house salads

4 bread 2 butter

what is the price of a dozen and a ½ dozen

dozen: $5.34 ½ : $2.66

True or false: guests can NOT sub out honey cinnamon butter for regular butter

false

what is the max number of rolls that can fit into a white wax bag

8 rolls

what should you be wearing when touching bread

gloves

why do we put trays in the warmer when not in use

keep the bread fresh, warm, and soft

what is a mashed potato load

butter, sour cream, cheese, bacon

what is a smother

mushrooms and onions

what comes with chili

crackers, diced red onion, cheese

describe rare steak temp

cool red center

describe med rare steak temp

warm red center

describe medium steak temp

hot pink center

describe med well steak temp

slight pink center

describe well done steak temp

no pink

what comes with a rib appetizer

fries and wet nap

how many sides come with a kids meal

1 side

describe a cat fish dinner

3 or 4 pieces of fried catfish served with 2 sides, creole mustard, and a lemon

describe a shrimp dinner

9 or 12 pieces of grilles shrimp served over a bed of rice with 2 additional sides, garnished with garlic butter, parsley, and a lemon ( bed of rice can be subbed out for a third side)

describe the salmon dinner

5 or 8 ounces of grilled salmon served with 2 sides and tarter sauce, garnished with lemon pepper butter, parsley, and a lemon

what do we offer with a prime rib

au jus and horseradish

what comes with every burger

a pickle and fries (fries can be subbed for another side)

Describe a house salad

mix of greens, tomatoes, cheese, croutons, eggs, and a choice of dressing

how many ounces is our grilles chicken breast

8 ounces

true or false: guest can take a raw steaks to cook at home

True

describe our beef tips

8 ounces of chopped sirloin served over a bed of rice or mashed potatoes with mushrooms, onions, brown gravy, and a dollop of sour cream and one additional side.

what is our most popular steak

sirloin

what is our most flavorful steak

ribeye

what is our most lean steak

filet

what does every pickle get wrapped with

foil

why do we keep cold sauces outside the boxes with hot food in them

to keep cold stuff cold and hot stuff hot

how many containers of dressing should a salad get when they order extra

2 containers

where is the best place to pack crackers so they dont break

with the chili cups

who do you go to if the order is missing and entree/side item

expo

why do we write on lids

keep us organized

what size cup should cheese always be in

3 ounces

what can you use to carry a large order back to the togo room

a tray

True or false: being on expo means you do not need to answer the phone or take out orders

false

what is the first thing you should verify when checking an order

making sure the name on the receipt and the chit match

if the ranch bin is empty where can you get more

the walk in

what needs to be highlighted on bag validations

drinks and dozens or ½ dozens

where do cold sauces go

in the chit bag

true or false: every entree in every order gets a silverware

true

if an order has more bag how do you let your team know

write how many bags the order has on the receipt

other than food from kitchen what other items should be in every bag

silverware, bread, butter, peanuts

how should bag validations be stapled on to the bag and why

side by side with the receipt so we can triple check that they match

why is it important to watch out for and provide special instructions on order

so we can ensure the guest gets everything that they asked for

which chit does the drink stamp go on

the receipt

what button on the TEXT2Go ipad do you press when an order is ready

yellow hamburger button

what should we be doing to every car when they pull in and why

updating them on their order status, asking if they want a drink or peanuts why they wait because it makes them feel important

why is it important guest know their quote time

so they know what time to arrive

what questions should you ask after taking an order at the window

if they are parked in one of our to go spots and what car are they in and if they want a drink or peanuts

what should you tell guests over the phone after they have given you their order

repeat their order back to them, tell them their total and their quote time, tell them what do when they get here

why do we confirm the last 4 of the phone number when handing out an order

to make sure it is going to the right person

why is it important to use guests names as much as possible when talking to them

to make them feel important

what do you say when picking up the phone off of hold

thank you for holding this is _____ speaking how can I help you

what do you say when answering the window

Hi how can I help you

why do we put emojis next to names after cars have been checked on

so the rest of the team knows that they have been checked on

why is it important to update guests on their order while they wait

so they stay informed and feel important

what does the H stand for in H.E.A.R.T

howdy

what does the E stand for in H.E.A.R.T

engage

what does the A stand for in H.E.A.R.T

arrive

what does the R stand for in H.E.A.R.T

respond

what does the T stand for in H.E.A.R.T

thank you