Total quality management strives to improve quality and productivity in many organizations. Instead of using traditional rule enforcement, TQM calls for a change in the corporate culture, where the new work climate has the following characteristics:
An open, problem-solving atmosphere;
Participatory design making;
Trust among all employees (staff, line, workers, managers);
A sense of ownership and responsibility for goal achievement and problems solving; and,
Self-motivation and self-control by all employees.