Studied by 0 people
Looks like no one added any tags here yet for you.
Psychology
Science of human behavior
Sociology
Science of society
Engineering
Applied science of energy and matter
Anthropology
Science of human learned behavior
Management
Study of overseeing activities and supervising
people in organizations
Medicine
Applied science of healing or treating
diseases
Steps for Adapting to Change
have a positive attitude, ask questions, listen to answers, be committed to success
Formal Organization
Official, legitimate, and most visible part of the system
Informal Organization
Unofficial and less visible part of the system
Elements of Formal Organization
Goals & objectives, policies & procedures, job descriptions, financial resources, authority structures, communication channels, product & services
Elements of Informal Organization
Beliefs & assumptions, perceptions & attitudes, values, feelings, group norms, informal leaders
Diversity of Organizations
Private sector, manufacturing sector, service sector, government sector, nonprofit sectorare the various types of organizations that differ in purpose, structure, and function.
Phases for tackling problems
measure, analyze, improve, control
Challenges to Managing Organizational Behavior During Changing Times
Increasing globalization of organizations’ operating territory, increasing diversity of organizational workforces, continuing demand for higher levels of moral and ethical behavior at work
Necessary Skills Identified by the US Dept of Labor to be successful in the workplace
Resource management, information management, personal interaction, systems behavior and performance, technology utilization
In evaluating quality improvement ideas for people at work, three key questions should be asked:
(1) Does the idea improve customer response? (2) Does the idea accelerate results? (3) Does the idea increase the effectiveness of resources? A “yes” answer means the idea should be implemented to improve quality.
learning about organizational behavior includes at least three activities
Objective knowledge, skill development, application of knowledge and skills
Organizational behavior
the study of an individual’s behavior and group dynamics within an organization.
