MHA 701 Ch 1 Quiz

Organizational behavior (OB)

Is an applied behavioral science that emerged from the disciplines of psychology, sociology, anthropology, political science, and economics.

Organizational behavior (OB)

Is the study of individual and group dynamics within an organizational setting. Micro approach

OB attempts to understand

The interactions of people that work together to predict behavioral responses & manage the resulting outcomes.

3 Goals of OB

1. Explain why individuals and groups behave the way they do in organizational settings.

2. Predict how individuals and groups will behave on the basis of internal and external factors. 3. Provide managers with tools to assist with the management of individuals and groups behaviors so that they put forth their best effort.

Primary reason managers fail

Difficulty handling change

Not working well in teams

Having poor interpersonal relationships

Deepest impacts on the healthcare industry

Declining reimbursement

Changes in payment schemes for services

Vertical integration

Focuses on the development of a continuum of care services to meet the patient's full range of health care needs.

A single entity owns and operates all the segments of providing care.

Accountable Care Organizations (ACOs)

Groups of doctors, hospitals, and other healthcare providers have joined together to provide coordinated care to predetermined patient populations.

Horizontal integration

Usually occurs through mergers, acqusitions, or consolidation within one segment of the industry.

The study of OB assists health care managers

To minimize the negative effects (stress & conflict) related to new working environments and maximize their ability to motivate staff & lead their organizations effectively.

OB emerged in the 1920s

As a response to the traditional or classic management approach

The Hawthorne Studies

Were significant to the development of OB because the researchers demonstrated the important influence of human factors on worker productivity.

The Hawthorne Effect

Is the bias that occurs when people know that they are being studied

4 Stages of Hawthorne Studies

Illumination experiments

Relay assembly group experiments

Bank wiring observation room group studies

Interviewing program

Illumination experiment

Determine wether increasing or decreasing lighting would lead to changes in productivity. Productivity increased by the attention from the group not the lighting

Relay assembly group experiments

Subjected to different working conditions. Results indicate that there was no relationship between working conditions and productivity. Any increase or decrease in productivity is attributed to group dynamics.

Theory X (negative/pessimistic)

Employees are unintelligent and lazy. Dislike work and resist change

Theory Y (positive/optimistic)

Employees are creative and competent. Want meaningful work and to participate in decision making

Organization Theory (OT)

Analyzes the entire organization, macro perspective.

Organizational Development (OD)

Describes a planned process of change that is used throughout the organization with the goal of improving effectiveness. Macro perspective.

Human Resources Management (HRM)

Micro approach. Emphasizes systems, processes, procedures, & the like for personnel management is usually housed in a functional unit within an organization.