110C.08 Color Guest Experience

To avoid a false color analysis, be sure the area used for performing the analysis is:

A. well lit 💚 B. in the reception area C. a room with no windows D. a room lit with fluorescent lighting only

What should be applied when draping for a color service to prevent irritating and staining the hairline?

A. gel B. mousse C. barrier cream 💚 D. cosmetic cream

Reinforcing the guest's satisfaction is part of which service essential?

A. Connect B. Consult C. Create D. Complete 💚

Regarding hair color services, which of the following may help the school or salon owner avoid retribution as a result of any damage or accidents?

A. client release statement 💚 B. clients verbal agreement C. clients promise not to sue D. clients signature on a piece of paper

Repeating back what a client has said in order to clarify any misunderstanding is called:

A. repetitiveness B. active listening C. passive listening D. reflective listening 💚

Once a color formula has been mixed, any leftover product should be:

A. discarded 💚 B. disinfected C. stored in a dry cabinet D. placed on the shelf in its proper place

Producing a functional, predictable and pleasing result is part of which service essential?

A. Connect B. Consult C. Create 💚 D. Complete

Asking questions and analyzing the client's anatomical features is part of which service essential?

A. Connect B. Consult 💚 C. Create D. Complete

The Connect service essential includes:

A. draping B. the consultation C. gaining feedback and approval D. building rapport and relationship with client 💚

One key contributor to successful client relationships is to:

A. overbook clients B. keep accurate records 💚 C. leave obligations unfulfilled D. use overtones when consulting clients

Aniline derivative tints have the ability to do all of the following EXCEPT:

A. lift natural pigment B. deposit artificial pigment C. lift and deposit color in a single process D. be used as a color product for eyelashes and eyebrows 💚

When should a preliminary strand test be performed?

A. 24-48 hours before hair color service 💚 B. during color processing C. 1 week before hair color service D. when allergies are suspected

A predisposition test should be performed how many hours before a color service?

A. 2 to 6 B. 24-48 💚 C. 36-58 D. 40-60

Rachel wants to make sure her client is not allergic to the color product she plans to use. Where on the client can Rachel test the color product?

A. on scalp B. back of ear 💚 C. inside of wrist D. along hair strand

If redness and swelling were found around the test area when performing a predisposition test, which of the following steps should NOT be taken?

A. stop the service B. proceed with the service 💚 C. ask the client how they are feeling D. have the client seek medical assistance

During the Consult service essential, which of the following items could be used to better understand the client's specific desires?

A. appointment book B. hair color swatches 💚 C. client release statement D. history of taking vitamins

A skin patch test will help determine:

A. the correct formula B. the processing time for a lightener C. the processing time for a coloring procedure D. if the client has a sensitivity or allergic reaction 💚

The client record houses the following information EXCEPT:

A. processing time B. legal information 💚 C. color formulation D. contact information

A predisposition (skin patch) test for all products containing an aniline derivative ingredient is a requirement from the:

A. Environmental Protection Agency B. U.S. Federal Food, Drug, and Cosmetic Act 💚 C. Occupational Safety and Health Administration D. National Institute for Occupational Safety and Health

The guest experience begins with:

A. draping B. the consultation C. building rapport and trust 💚 D. gaining feedback and approval

Greeting your client with a firm handshake is part of which service essential?

A. Connect 💚 B. Consult C. Create D. Complete

Draping for a color service should include a cape and:

A. sheet B. towels 💚 C. neck strip D. cotton coil

When should the salon professional ask a client about past color services?

A. during the Connect service essential B. during the Consult service essential 💚 C. while completing the service and thanking the client D. while performing the service and talking with the client