DECA Hospitality and Tourism Cluster Exam - Test 1183

Charice creates a new kind of glue using a new chemical formula that she invented. She wants to make sure that none of her competitors use the formula for their products. To protect the formula, Charice should __________ it.

Patent

What type of law focuses on protecting natural resources?

Environmental

Consumers of hospitality products have the right to expect businesses to provide goods and services that

Are safe and clean.

When Lauren reads an article for class, she highlights the things she wants to remember, underlines important information, and writes down questions she has about the text. She's practicing __________ reading

Active

Jack says to Wendi, "If I understand you correctly, you are saying that you want to change the format of the inventory report so it will be easier for the managers to analyze." What communication technique is Jack using to clarify Wendi's suggestion?

Paraphrasing

Roberto has just finished giving a presentation about global warming. An obviously irritated audience member stands and says that there is no evidence to prove global warming exists. Roberto calmly reads results from three scientific reports on its existence. Roberto's response is an example of

Defending an idea objectively

Gabriele is giving a persuasive presentation on the humane treatment of livestock. Which of the following should she do to conclude her talk in a persuasive way:

Challenging the audience to make informed choices at the grocery store

While reading the first draft of her report, Rachel changes some of the words and shortens some of the sentences to improve the clarity and conciseness of the document. What step in the writing process is Rachel performing?

Editing

How can you make sure that none of your social media platforms are neglected?

Use a content calendar to schedule posts on each platform

The use of email may put a business at more risk than memos or letters stored as paper records because

Email communications are more difficult to secure

XRT Corporation's human resources manager sends a memo to all employees that describes some general changes that will affect their health insurance next year. This is an example of __________ communication.

Formal, downward

Which of the following is a common source of complaints about personnel:

Rudeness

A passenger is upset with Petra, a flight attendant, because the plane has not taken off and he is worried about being late for an important meeting. Before responding, Petra takes a deep breath, listens to his complaint, and apologizes. Petra is

Diffusing the customer's anger

Which of the following is an example of a customer service situation related to fraud:

A customer lies about the condition of his/her hotel room to get a discount

To reinforce the company's customer-friendly image, managers should consistently

Communicate the company's service-quality expectations to employees.

A meal ordered at a restaurant is a __________, whereas the presentation of the meal is a __________.

Product; service.

Esteban greets guests by name, makes eye contact, and smiles warmly as they pass. Esteban is

demonstrating service that is

Customer-focused.

Lucia's Bistro is struggling to keep up with the dinner rush. The managers decide to offer half-off appetizers from 3-5 p.m. as a way to

Manage customer experience during peaks in demand.

Businesses usually process customer payments by recording the amount of cash receipts and reducing the amount of

Accounts receivable

The Loft Villa resort received a positive review on social media from a customer. What should the resort do to enhance the customer's experience further?

Offer a discount on the customer's next stay

Although there are many grocery stores near her, Sara always shops at a particular one. This is because the baggers at her preferred store help the customers carry groceries out to their cars. By offering to help customers carry their groceries, the store is increasing __________ utility.

Task

A music streaming service has two versions: one with advertisements and one without advertisements for a monthly fee. What business model does this describe?

Freemium

Which of the following situations would most likely indicate the need to adapt to changes in the business environment:

The supply of materials used in manufacturing a product has decreased.

By counting the number of gifts wrapped at the gift-wrapping booth in a local mall, you are determining

Output

When our nation enjoys economic growth, what usually happens to domestic economic problems?

They are more easily resolved.

A nation's currency exchange rate is likely to increase when

Consumer confidence is high.

The most common form of corruption affecting international trade is

Bribery

Andrew is preparing to go on an international business trip. Which of the following items would he most likely need to bring with him on his trip:

Business visa for the country he will visit.

Jack is the tour-guide training manager at Fort Niagara, a landmark in the United States near the Canadian border. To train the tour guides effectively, Jack needs to

Be enthusiastic and knowledgeable about the fort's history.

Which of the following situations demonstrates accountability:

Meghan finishes her project by Friday, just as she promised her boss she would.

What is the first step in accepting responsibility for a mistake that you made at work?

Acknowledging your actions.

Hannah likes hanging out with her friend Tyler because Tyler is kind, considerate, friendly, and positive. In fact, when Hannah is around Tyler she feels more positive, too. Which step in the process of maintaining a positive attitude does this illustrate?

Surround yourself with positive people.

What is an important thing to remember about change?

It often takes time to feel comfortable with the change.

Which of the following is an example of a potentially unethical action associated with providing business information:

Discussing specific product-development processes with external business sources.

When a coworker is upset with you, you ask her/him to explain what's wrong instead of ignoring the problem. As a result, you're able to work through your problems. Which benefit of open and honest communication are you experiencing?

Better conflict resolution.

After you've successfully "sold" your idea to an audience, your next step is to

Help your audience feel good about their decision.

What is the first thing you need to do when you want to persuade others to take a certain course of action?

Understand your audience.

Which of the following is a benefit of determining your personal vision:

A personal vision can help you discover your purpose in life.

The staff at Twain Enterprises have little motivation and struggle to stay engaged in their work. Management consistently belittles employees, causing them to feel unimportant and disrespected. The culture at Twain Enterprises can be best described as

Negative

Whitley's ethical beliefs are the same whether she's at work, at school, or hanging out with her friends. Whitley follows

Ethical principles.

Jenna works long and irregular hours to accommodate her clients' schedules. What characteristic of a good entrepreneur is Jenna exhibiting?

Flexibility

Which of the following is an example of legal tender issued by the federal government:

Bank Notes

Individuals often gain wealth from saving money in a retirement account because

Employers sometimes match employees' contributions.

Patrick wants to keep a certain amount of his money in a safe place in which he can earn interest on his savings, and also be able to withdraw his funds without experiencing sizable financial penalties. In what type of financial institution should Patrick consider placing his money?

A retail bank.

Which of the following investments typically carries moderate risk:

Stocks

A business's sales may be strong, but that doesn't mean it's making as much money as it would like. In this situation, managers may analyze financial information to determine how to

Boost profitability.

Which of the following is an example of a business using cash-control procedures:

Writing checks for payments.

Talia manages a business's accounts payable, accounts receivable, inventory, and cash. Talia is responsible for

Working capital management.

Balancing the business's objective to make a profit with the interests of all the business's stakeholders is a primary consideration related to the business's

Financial ethics.

A coffee shop wants to appeal to young, technology-savvy consumers. To appeal to this demographic, the business should consider

Accepting mobile credit card payments.

Human resources management exists to make sure that every employee in the company is

Productive

Rita is upset with her employer because she always has to work during important holidays. This is an issue most likely associated with which type of workplace diversity?

Religion

Which of the following is a source of secondary data that Angela could use to obtain information about a competitor's promotional activities:

Statistics in a trade publication's article about the competitor's advertising campaign.

Which of the following is a website that is likely to provide statistical tourism information for a specific destination:

The local chamber of commerce.

Last year's quarterly sales for Mountain High Ski Resort were as follows: 1st Quarter: $652,276; 2nd Quarter: $947,550; 3rd Quarter: $423,835; 4th Quarter: $345,766. What does the data reveal about the resort's sales?

The resort's peak season occurred during the second quarter.

Employees can help their employers meet important deadlines by

Staying on task

What type of market segmentation would be appropriate to use when a hotel targets people who are traveling with their pets?

Behavioral-benefits sought.

Which of the following types of information should a business keep on file indefinitely:

Federal income tax returns.

By maintaining information about a company's copyrights, patents, trademarks, and corporate history, the information management function helps

Preserve the company's organizational identity.

What component of a computer system is responsible for storing information needed by software applications that are currently in use?

Random access memory.

Aaron is conducting an online search for an article entitled "How To Make Good Decisions as a Team." The author's name is Les McKeown. Which of the following queries will provide Aaron the fewest and most accurate results?

how to make good decisions as a team" "les mckeown"

Alexa wants to create and post a basic web page for her food truck. The first step she should take is to choose

A website-building platform.

Which of these lodging services would most likely be automated using software:

Registration

One of the reasons why a chain of hotels might analyze and interpret the marketing information contained in databases is to

Compare variables.

What data-mining technique uses "if-then" criteria to classify objects in a database?

Rule induction.

Von is a very thorough record keeper. He always carefully files his company's bills, receipts, and cancelled checks because he knows that the company has a responsibility to prove the expenses it lists on its tax return. Von's company bears a

Burden of proof

Trends indicate a rise in the number of people who like to bring their dogs with them on vacation. To accommodate this travel trend, there are an increasing number of

Pet-friendly hotels

A benefit that online reservations systems have created for properties is the ability to

Rely less on the use of travel agencies for business.

Discouragement of time theft is one reason a company may

Monitor employee technology.

Which of the following company guidelines is concerned with employee safety:

Know what to do in case there is a fire.

When proposing delegated tasks to her team, Becca asked for feedback so that she could

Establish openness.

What do you do when you reach the ending point of a finished project?

Evaluate project success.

What is the best way to get an accurate picture of what it will cost to do the project?

Prepare a budget.

What is an important consideration for many large businesses when they are selecting vendors?

Technological capabilities.

Elaine, a buyer for a large retail chain, needs to order paper. She chooses Sheets Paper Company because Sheets has the best prices and can ship the order tomorrow. This is an example of a __________ order.

Standard

Which of the following is an example of an intangible output:

Education

Which of the following is a true statement regarding operating costs:

Some may be considered either fixed or variable.

A hotel restaurant manager was reviewing an invoice from a food supplier and noticed that the hotel was charged for two cases of ketchup that the restaurant did not order nor receive. In this situation, the invoice helped the manager identify a(n)

Billing error.

Tanner is sending out an online customer satisfaction survey. What technique can he use to ensure he is protecting customer data?

Only ask for the information he needs the most.

If a motel experiences a fire, earthquake, or severe flood, the motel staff should

Follow appropriate emergency procedures

81. To reduce the risks of air-travel terrorism attacks, airports require passengers to

Follow security checkpoint procedures

You start out college majoring in marketing, but you don't enjoy it. So you change your major to business. This is an example of a goal being

Dynamic

Employers expect their employees to show their dependability by

Arriving at work on time.

A job application usually requests information about employment history and may ask the applicant to explain why s/he

Left a previous job

Which of the following best exemplifies an individual's career progression:

Advertising coordinator, promotions manager, vice president of marketing

One of the services provided by some professional organizations in the travel and tourism industry is training that leads to obtaining

Certification

Sammy's Sandwiches wants to improve its market share. This is an example of a __________ goal.

Strategic

Which of the following is a characteristic of the travel and tourism industry:

Transports people to destinations away from home.

A station across the street is offering gasoline for five cents cheaper per gallon. The other stations in the area decide to lower their prices as well. This is an example of __________ pricing.

Competitive

Shonda works at a hotel, and her boss expects her to book at least 10 rooms every day. What type of standard is this?

Quantity

Mountain View Steakhouse goes above and beyond to create an excellent dining experience for each of its guests. The steakhouse trains its wait staff to be courteous, respectful, and attentive to customers. Based on this information, delivering outstanding customer service is most likely a __________ of the restaurant.

Core value.

What characteristic of the hospitality and tourism product is described in the following scenario: If an airline sells 150 of 200 seats on an airplane, the airline cannot inventory the seats until the next flight and sell 250 seats.

Perishability

Which of the following is a characteristic of product extensions in the hospitality and tourism industry:

Related to the original product.

When a business negotiates a contract that requires the vendor to arrange for transportation, the business is negotiating the

Logistics

The communication of information about goods, services, images, and/or ideas defines

Promotion

What step in the continuous improvement process will indicate if quality is increasing?

Evaluation

If an accounting firm deliberately conceals information about a client's financial status, the government may charge the business with

Obstruction of justice

To celebrate the end of high school and the beginning of college, Frankie is planning to spend three months backpacking through Europe. Frankie wants to see a lot of sites and do a lot of things, but he doesn't have much cash to spend. Given his financial situation, what type of lodging property would you recommend to Frankie for his trip?

Sleeping room or hostel

When processing a hotel reservation by telephone, it is most important to obtain information about the guest's

Arrival and departure dates

To manage potential business losses, the first step a company should take is to

Identify its risks.