Chapter 1: Teamwork in Business

Vocabulary flashcards covering key definitions and concepts related to teamwork in business.

Team

A group of people with complementary skills who work together to achieve a specific goal.

Groupthink

The tendency to conform to group pressure in making decisions, while failing to think critically or to consider outside influences.

Technical Skills

Skills needed to perform certain tasks.

Decision-Making and Problem-Solving Skills

Skills needed to identify problems, evaluate alternative solution, and decide on the best options.

Interpersonal Skills

Skills in listening, providing feedback, and resolving conflict.

Task Facilitating Roles

Roles that address accomplishing team goals, which are especially valuable when assignments aren't clear or when progress is too slow.

Relationship-Building Roles

Roles that address maintaining or improving group cohesiveness, including activities that improve team chemistry from empathizing to confronting.

Blocking Roles

Roles consisting of behavior that inhibits either team performance or that of individual members.

Self-Managed Teams

Teams that hold authority and decision-making power.

Cross-Functional Teams

Teams composed of individuals with different skill sets across functional areas like accounting, marketing, and engineering.

Obstacles to Success

Groupthink, motivation and frustration, unwillingness to cooperate, lack of managerial support, and failure of managers to delegate authority

Functional Teams

Teams with similar skill sets

Team Blocks

Lack of trust, inability to resolve conflict, lack of goal clarity, poorly defined roles and responsibilities, relationship issues, and a negative atmosphere

Traits of Leading Teams

Demonstrate integrity, be clear and consistent, acknowledge common points of view, manage agreement and disagreement, encourage and coach, and share information

Key Characteristics of Teams

Size, similarity, success, exclusiveness, competition, function interdependently, require stability, hold authority and decision making power, operate in a social context, and share accountability for specific common goals.

Types of Teams

Self-Managed teams, manager led teams, cross-functional teams, and virtual teams