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Emotional Defense Mechanisms
quick and automatic thought processes that relieve us of bad feelings associated with distressing situations
Hierarchy of needs
physiologic needs linked
to survival are prioritized followed by
needs linked to feelings of safety,
belongingness, self-esteem, and self-
actualization
Automatic thinking
guides mental processes for behaviors that
operate quickly and effortlessly.
This instantaneous cognitive system is distinct from our slower conscious and more reflective ways of thinking.
Denial
refusal to acknowledge a problem’s existence
Emotional distancing
when people prevent themselves from feeling
emotions associated with a problem
Resignation
a feeling of helplessness that leaves a person believing he or
she cannot change the situation
Delegation
when individuals absolve themselves of responsibility for a
problem by blaming others or deeming it someone else’s responsibility.
Confirmation bias
occurs when people select information that confirms
their existing beliefs and “fit” new information into their way of thinking
Belief Perseverance
a bias that occurs when people cling to existing
beliefs even when presented with evidence to the contrary
Prompt
conspicuous reminder that
targets behaviors at the moment people
are deciding how to act.
Prompts are based on the recognition that
behavior can be strengthened if a
favorable attitude is quickly brought to
mind as we decide to take action.
Energy conservation efforts and recycling
activities improve when prompts are
made available.
Frames
mental shortcuts that use word associations and
images to help people quickly apply meaning to new information
Social group
collections of people who regularly interact with each other
organization
a larger, more formal and less personal group, such as
a business or a school, set up with specific objectives in mind.
triple bottom line (TBL)
accounting
used by for-profit businesses
incorporates social and environmental
concerns as well as profits.
These three metrics are sometimes
called “people, planet, and profit.”
The belief is that all three metrics
should be priorities within a company
working to accomplish its goals, such as
by DHL shifting operations to favor
non-fossil fuel vehicles.
Privately held business
a single individual or a relatively small group of people holds all the ownership shares for a business.
Publicly traded business
have ownership shares that can be bought and sold on a stock exchange.
organizational structure
refers to the way working relationships are arranged
and authority is exercised among the members of a group, such as how tasks are delegated across the organization.
organizational culture
refers to the shared assumptions and behavior patterns
group members learn and share, such as loyalty and trust
