GEB 3213 Exam 1 Hayes FSU

Society

A community, nations, or broad grouping of people having common traditions, institutions, and collective activities and interests

Culture

The characteristic features of everyday life shared by people in a particular place or time

Business culture

The norms, values, and beliefs that pertain to all aspects of doing business in a culture.

Language used while conducting business informs how we view tasks, accomplish goals, and build relationships

emotional literacy

the capacity to perceive and to express feelings, especially as they surround intimate relationships

Discourse

Written or spoken communication or debate

Learned behavior

code switch

We use different vocab and ways of speaking/communicating in different situations and with different people

Workplace alienation

Feeling disconnected from co-workers, because business relationships lack intimacy we're accustomed to outside of work

Metaphor

figure of speech comparing two different things

Idioms

words and phrases that mean something different from the literal meanings of the words (it's a dog eat dog world)

Reciprocity

Mutual benefit

zero-sum game

a situation in which one person's gain is another's loss

Individualism

giving priority to one's own goals over group goals and defining one's identity in terms of personal attributes rather than group identifications

Collectivism

giving priority to the goals of one's group (often one's extended family or work group) and defining one's identity accordingly

emotional intelligence

The ability to understand, manage, and effectively express one's own feelings as well as engage and navigate successfully with those of others

empathy

the ability to understand and share the feelings of another

sympathy

feel bad for someone (detached position)

Style

A basic and distinctive mode of expression.

can be defined as a persons individual voice expressed through creative diction and syntax

Diction

the choice and use of words and phrases in speech or writing.

Syntax

The arrangement of words and phrases to create well-formed sentences in a language.

verbal fillers

vocalized pauses in which a speaker inserts sounds such as "uh"

code switching

switching back and forth between one linguistic variant and another depending on the cultural context

authored content

-unstructured content in a wide variety of formats. Authored content are creations that are attributed to an individual or identifiable entity

-ex-emails, texts

grammar

in a language, a system of rules that enables us to communicate with and understand others

revision

the act of rewriting something to correct it or make it more official

Direct message

present the main point of a message, well, directly.

Main purpose is to give receiver unvarnished information

Indirect Message

Its main purpose is to deliver difficult or negative news in such a way as to soften the blow.

Routine Direct Message Approach Should Have...

1. Clear Content

2. Positive, Tone

3. Proper Form

Routine Messages (Direct Approach)

1. Clear Content - Provide info clearly

2. Positive Tone

3. Proper Form

Routine Message Format

First Paragraph: Section contains a sentence right up front that clearly lays out the purpose of the message

Middle Paragraph: Provides further explanation or details regarding the main message

Closing Paragraph: Section ends the routine message in a positive or neutral way.

Persuasive message

Designed to make a reader want to take action immediately; must contain

interesting and persuasive information

Persuasive Message Format

Know your Audience

Know the Product

Know the Desired action

AIDA Format

A - Grab the reader's ATTENTION

I - Introduce and arouse INTEREST in the product

D - Create DESIRE for the product through solid evidence

A - request ACTION

Ethos

Ethical appeal, appeal to authority

Pathos

Appeal to emotion

Logos

Appeal to logic

Negative News Messages

Selling the bad news: listener must accept situation

Emphasizing the positive

Making it clear: no indirect delivery

Protecting you and your company: Avoid conciliatory language

SEMP

Indirect Message Format

Buffer paragraph; Helps soften the bad news

Explanation: thorough explanation

Bad news: Put in the middle paragraph

Alternative: Deliver a positive spin as well

Closing: A bad news message should end in either a positive or neutral tone

BEBAC

Indirect Message Format

BEBAC

Buffer

Explaination

Bad news

Alternative

Closing

Improving Emotional Intelligence

- Reducing negative emotions

- Reducing fear of rejection

- Reducing stress

- Being assertive and expressing difficult emotion

- bouncing back from adversity

Plural

More than one

No plural form of any noun uses an apostrophe

(i.e. Cats, Dogs )

Possessive

showing ownership

If a noun ends in "s" in both singular/plural form you can add an apostrophe at the end

(i.e. Company's agenda was not clear) = Singular Possesive

Apostrophe

used to show omission of letters

To show plural form of lower case letters

Also used when expressing the plural of a letter

(do not need apostrophe when expressing the plural of a capital city or when talking about a particular decade)

(i.e. It's = It is)

(its = possessive pronoun)

Possessive Plural

Add an apostrophe to the plural possessor noun ending in "s", for example, "the girls' father". This means the father of the girls

Purpose of Commas

1. separating independent clauses

2. offsetting intro/dependent clauses

3. separating things in a list

4. offsetting conjunctive adverbs

5. Separating city and state names

independent clause

a group of words that contains a noun and verb and expresses a complete thought

(i.e. Sandra walked to the beach)

dependent clause

does not express a complete thought and cannot stand alone as a sentence

(i.e. When Sandra walked to the beach)

comma splice

two sentences joined INCORRECTLY with only a comma

(e.g., I have always liked you, I like her too.)