Medical Office Procedures and Professional Communication Review

Flashcards covering medical administrative procedures, communication skills, legal requirements, and psychological theories based on the lecture transcript.

Abraham Moslaw's Hierarchy of Needs

A hierarchy including physiological, safety, belongingness and love, self-esteem, and self-actualization.

U.S. Department of Justice

The federal executive agency responsible for enforcing U.S. laws, ensuring public safety, and representing the government in legal matters.

Hardware

The visible part of the computer.

Software

Computer programs necessary for directing the computer hardware to perform specific functions.

Office procedure manuals

Identifies the common procedures in the office and includes direction for performing them.

Relocating medical practice protocol

Notify patients using registered mail with adult signature.

Signature confirmation

Used to send confidential correspondence to keep you compliant with HIPPA rules.

4 E’s

Encouragement, empathy, enlightenment, education.

Staff meetings frequency

Should be 30 minutes once a month.

Job resignation notice

An employee planning on leaving should notify the employer at least 2 weeks before leaving.

Probation period

A period lasting 30-60 days.

Policy manuals update

Should be updated annually.

ADEA (Age Discrimination Employment Act) of 1967

Protects individuals who are 40 years old or older.

PHI

Protected health info.

EIN

Employee identification number.

Personal conversation space distance

The space between two people is from 15 to 4 feet.

Least threatening place to touch

The arm between the elbow and the wrist.

Withdrawal

Common types include watching TV or reading excessively to avoid dealing with an issue.

Planning

To stay organized by creating a to-do list and marking items off when they are complete.

PT education session documentation

Must include the date, time, topic, and purpose of the session.

Perception

To be aware of one's own feelings and feelings of others.

Inujent

Low ink cost with 500 papers in a ream.

Dr. Elizabeth Kubler-Ross five stages of grief

Denial, anger, bargaining, depression, acceptance.

Physician interruption protocol

Interrupt the provider if another physician or a hospital calls.

Receiver

The intended target of the message in the communication cycle.

Confidential communication preference form

A form a patient signs that authorizes other individuals to receive information regarding the patient's care.

Adjective

A word added to modify a noun to quantify or limit it.

Adverb

A word added to modify a verb