Probing and summarizing Tab 22
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9 Terms
What is probing?
A method of gathering information from someone
What is the first step in probing?
Identifying subjects or feelings you want to know more about
What type of questions should be used during probing?
Open-ended questions
Why are open-ended questions used during probing?
To encourage the person to provide more information.
What is summarizing?
A brief statement highlighting the main points back to the speaker
When is summarizing typically used?
At the end of a topic or discussion.
How is summarizing different from paraphrasing?
Summarizing occurs at the end of a discussion, while paraphrasing is used throughout the conversation.
What is the first step of summarizing?
Select the main points that were discussed.
What is the second step of summarizing?
Tie the main points together and repeat them back for confirmation.