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Patient Care Process
Collect → Assess → Plan → Implement → Follow Up/Monitor & Evaluate
Throughout:
Collaborate + Communicate + Document
Center:
Person-Centered Care
Pharmacist assesses whether therapy is:
Indicated → Effective → Safe → Convenient → Economical
When collect, what topics covered?
Subjective
Health History
SCHOLAR
Medication History
MAC
Objective
QuEST
Patient Assessment
Assessment = analyze + interpret + evaluate S/O
→ identify medication-therapy problems
→ determine what needs to be done.
Subjective vs Objective
Subjective = patient/caregiver TELLS you
Objective = measurable, observable, or verified
Objective examples:
Vitals
Labs
Imaging
Physical exam
Verified medication records
What can be S or O?
Medication history
Adherence
Patient tells you medication →
Medication verified in chart/pharmacy →
Patient says they miss doses →
Fill history shows late refills →
Patient tells you medication → Subjective
Medication verified in chart/pharmacy → Objective
Patient says they miss doses → Subjective
Fill history shows late refills → Objective
Health History Components
Demographics → CC → HPI → PMH → Family Hx → Social Hx → ROS
Health History
CC
Chief complaint = patient's main concern in their own words
→ use quotes
Health History
HPI
Details/history surrounding the chief complaint
→ SCHOLAR goes here
→ include relevant pertinent negatives
Health History
PMH
Current disease states
Relevant previous conditions/history
⭐ For THIS CLASS: PMH → Subjective, even if it is also in the chart.
Health History
ROS
Additional patient-reported symptoms
ROS = patient says it
Physical exam = provider observes it
Medication History
Rx medications/OTC medications/Supplements
Name/Indication/Dose/Schedule/Duration
Outcome/effectiveness
Tolerability
Allergies vs. ADRs
Adherence
Medication History
what not same?
may be adverse effect/intolerance, not necessarily a true allergy.
Medication History
Adherence
Don't automatically add another medication if the patient isn't taking the current medication.
→ identify/address adherence first.
COLLECT
QuEST
Q = Quickly and accurately assess patient
E = Establish appropriate self-care candidate
S = Suggest appropriate self-care strategies
T = Talk with patient
COLLECT
SCHOLAR
S = Symptoms
C = Characteristics
H = History
O = Onset
L = Location
A = Aggravating factors
R = Remitting factors
SCHOLAR → HPI
⭐ Professor specifically called this material “super important.”
Also understand:
Symptoms → what symptoms?
Characteristics → describe them
History → happened before? tried anything?
Onset → when did it start?
Location → where?
Aggravating → what makes it worse?
Remitting → what makes it better?
COLLECT
What is the bulk of SCHOLAR?
Characteristics
COLLECT
MAC
M = Medications
→ prescription + nonprescription + natural products
A = Allergies
→ medication + other allergies
C = Conditions
→ medical conditions
MEDICATION THERAPY PROBLEMS
INDICATION
Unnecessary medication therapy
Needs additional medication therapy
EFFECTIVENESS
Ineffective medication
Dosage too low
Needs additional monitoring
SAFETY
Adverse medication event
Dosage too high
Needs additional monitoring
ADHERENCE
Adherence
Cost
You MUST be able to distinguish them
Doesn't need drug
Needs a drug
Drug isn't working adequately
Right drug, but not enough
Need to check effectiveness/safety
Drug caused a problem
Too much drug / excessive frequency
Not taking as intended
Affordability problem
Doesn't need drug → Unnecessary medication therapy
Needs a drug → Needs additional medication therapy
Drug isn't working adequately → Ineffective medication
Right drug, but not enough → Dosage too low
Need to check effectiveness/safety → Needs additional monitoring
Drug caused a problem → Adverse medication event
Too much drug / excessive frequency → Dosage too high
Not taking as intended → Adherence/non-adherence
Affordability problem → Cost
Assessment rules:
Interpret S + O — don't just repeat them
Include relevant supporting information
Include goal of therapy
Prioritize problems by importance/acuity
NO new information in Assessment
If you write:
“The patient reported…”
→ it probably belongs in…
Subjective first.
Plan
what you're going to do
Include:
Plan to achieve goal
Nonpharmacologic recommendations
Pharmacologic recommendations
Monitoring/follow-up - Give a specific timeframe:
⭐ Follow-up is essential and commonly forgotten.
SOAP
S = Subjective
→ patient/caregiver information
O = Objective
→ measurable/verified data
A = Assessment
→ analysis/interpretation of S + O
P = Plan
→ actions taken/needed to resolve problems