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Patient Care Process
Collect = GET information
Plan = PICK
Implement = DO
Follow up = CHECK
Throughout:
Collaborate + Communicate + Document
Center:
Person-Centered Care
Pharmacist assesses whether therapy is:
safe/effective
indicated/convenient/economical
When collect, what topics covered?
Subjective - patient/caregiver TELLS you
Healthy History
HPI → SCHOLAR goes HERE
Medication History
MAC
Objective- observable
QuEST - overall self-care assessment process
What can be S or O?
Medication history
Adherence
Patient tells you medication →
Medication verified in chart/pharmacy →
Patient says they miss doses →
Fill history shows late refills →
Patient tells you medication → Subjective
Medication verified in chart/pharmacy → Objective
Patient says they miss doses → Subjective
Fill history shows late refills → Objective
Health History Components
Demographics → CC → HPI → PMH → Family Hx → Social Hx → ROS
Health History
CC
Chief complaint = patient's main concern in their own words
→ use quotes
Health History
HPI
tell me more about the problem
→ SCHOLAR
→ include relevant pertinent negatives
Health History
PMH
Previous/current medical conditions.
⭐ For THIS CLASS: PMH → Subjective, even if it is also in the chart.
Health History
Family History
Parents → siblings → children
Health History
Social History
Alcohol/Smoking/drugs
Diet/Exercise
Health History
ROS
Additional patient-reported symptoms
ROS = patient says it
Physical exam = provider observes it
Medication History
Ask about everything the patient takes: Rx + OTC + supplements/natural products
Don't automatically add another medication if the patient isn't taking the current medication.
→ identify/address adherence first
MAC
→ indication / dose / schedule
→ allergies / ADRs
→ adherence
COLLECT
QuEST
Q = Quickly and accurately assess patient
E = Establish appropriate self-care candidate
S = Suggest appropriate self-care strategies
T = Talk with patient
COLLECT
SCHOLAR
S = Symptoms
C = Characteristics - bulk of SCHOLAR
H = History
O = Onset
L = Location
A = Aggravating factors
R = Remitting factors
Also understand:
Symptoms → what symptoms?
Characteristics → describe them
History → happened before? tried anything?
Onset → when did it start?
Location → where?
Aggravating → what makes it worse?
Remitting → what makes it better?
COLLECT
MAC
M = Medications
→ prescription + nonprescription + natural products
A = Allergies
C = Conditions
Patient Assessment
THINK
Look at S/O → analyze → identify Medication Therapy Problem:
Indication
Effectiveness
Safety
Adherence
MEDICATION THERAPY PROBLEMS
INDICATION
Unnecessary medication therapy
Needs additional medication therapy
EFFECTIVENESS
Ineffective medication
Dosage too low
Needs additional monitoring
SAFETY
Adverse medication event
Dosage too high
Needs additional monitoring
ADHERENCE
Adherence/non-adherence
Cost
You MUST be able to distinguish them
Doesn't need drug
Needs a drug
Drug isn't working adequately
Right drug, but not enough
Need to check effectiveness/safety
Drug caused a problem
Too much drug / excessive frequency
Not taking as intended
Affordability problem
Doesn't need drug → Unnecessary medication therapy
Needs a drug → Needs additional medication therapy
Drug isn't working adequately → Ineffective medication
Right drug, but not enough → Dosage too low
Need to check effectiveness/safety → Needs additional monitoring
Drug caused a problem → Adverse medication event
Too much drug / excessive frequency → Dosage too high
Not taking as intended → Adherence/non-adherence
Affordability problem → Cost
rules for HOW to write the Assessment:
prioritize problems
goal of therapy
Relevant support
NO new info.
If you write:
“The patient reported…”
→ it probably belongs in…
Subjective first.
Plan
what you're going to do; PICK
Include:
Pharmacologic
Nonpharmacologic
Monitoring
Follow-up timeframe
specific timeframe
Follow-up is essential and commonly forgotten.
how you DOCUMENT everything
SOAP
S = Subjective
→ patient/caregiver information
O = Objective
→ observed info
A = Assessment
→ analysis S + O
P = Plan
→ actions taken/needed to resolve problems