Chapter 10 Vocab - BCOR 199

affirmative action

employment activities designed to "right past wrongs" by increasing opportunities for minorities and women

agency shop agreement

clause in a labor-management agreement that says employers may hire nonunion workers; employees are not require to join the union by must pay union fee

apprentice programs

training programs involving a period during which a learner works alongside an experienced employee to master the skills and procedures of a craft

arbitration

the agreement to bring in an impartial third party (single arbitrator or a panel of arbitrators) to render a binding decision in a labor dispute

cafeteria-style fringe benefits

fringe benefits plan that allows employees to choose the benefits they want up to a certain dollar amount

collective bargaining

the process whereby union and management representatives form a labor-management agreement, or contract, for workers

compressed workweek

work schedule that allows an employee to work a full number of hours per week but in fewer days

contingent workers

workers who do not have the expectation of regular, full-time employment

core time

in flextime plan, period when all employees are expected to be at their job stations

flextime plan

work schedule that gives employees some freedom to choose when to work, as long as they work the required numbers of hours

fringe benefits

benefits such as sick-leave pay, vacation pay, pension plans, and health plans that represent additional compensation to employees beyond base wages

grievance

a charge by employees that management is not abiding by the terms of the negotiated labor-management agreement

human resource management (HRM)

process of determining human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals

injunction

a court order directing someone to do something or to refrain from doing something

job analysis

study of what is done by employees who hold various job titles

job description

summary of objectives of a job, the type of work to be done, the responsibilities and duties, the working conditions, and the relationship of the job to other functions

job sharing

an arrangement whereby two part-time employees share on full-time job

job simulation

the use of equipment that duplicates job conditions and tasks so that trainees can learn skills before attempting them on the job

job specifications

written summary of the minimum qualifications required of workers to do a particular job

lockout

an attempt by management to put pressure on union by temporarily closing the business

management development

the process of training and educating employees to become good managers and then monitoring the progress of their managerial skills over time

mediation

the use of a third party, called a mediator, who encourages both sides in dispute to continue negotiating and often makes suggestions for resolving the dispute

mentor

an experienced employee who supervises, coaches, and guides lower-level employees by introducing them to the right people and generally being their organizational sponsor

networking

process of establishing and maintaining contacts with key managers in one's own organization and other organizations and using those contacts to weave strong relationships that serve as informal development system

off-the-job training

training that occurs away from the workplace and consists of internal or external programs to develop any of a variety of skills or to foster personal development

online training

training programs in which employees complete classes via the Internet

on-the-job training

training at the workplace that lets the employee learn by doing or by watching others for a while then imitating them

open shop agreement

agreement in right-to-work states that gives workers the option to join or not join a union if one exists in their workplace

orientation

the activity that introduces new employees to the organization; to fellow employees; to immediate supervisors; to policies, practices, and objective of the firm

performance appraisal

an evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, training, or termination

primary boycott

when a union encourages both its members and the general public not to buy the products of a firm involved in a labor dispute

recruitment

the set of activities used to obtain sufficient number of the right people at the right time

reverse discrimination

discrimination against whites or males in hiring or promoting

right-to-work laws

legislation that gives workers the right, under an open shop, to join a union if it's present

secondary boycott

an attempt by labor to convince others to stop doing business with a firm that is the subject of a primary boycott, prohibited by the Taft-Hartley Act

selection

the process of gathering information and deciding who should be hired, under legal guidelines, for the best interests of the individual and the organization

sexual harassment

unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature

shop stewards

union officials who work permanently in an organization and represent employee interests on a daily basis

strike

union strategy in which workers refuse to go to work; the purpose is to further workers' objectives after an impasse in collective bargaining

strikebreakers

workers hired to do the jobs of striking workers until the labor dispute is resolved

training and development

all attempts to improve productivity by increasing an employee's ability to perform. Training focuses on short-term skills, whereas development focuses on long-term abilities

union

an employee organization that has the main goal of representing members in employee-management bargaining over job-related issues

union shop agreement

clause in a labor-management agreement that says workers do not have to be members of a union to be hired, but must agree to join the union within a prescribed period

vestibule training

(near-the-job training) training done in classrooms where employees are taught on equipment similar to that used on the job