Nancy Sanchez Baylor Exam 2 MIS 3305 review

Fianancial management sytem support the following components:

- Accounts Receivables

- Accounts Payables

- General Ledger

- Procurement

- Cash Managment

- Budget Planning

- Asset Management

(Integration is Important)

procurement

buying from customer

Cash Management

Any transaction

Asset Management

all physicall assets, buildings, equiptment, etc.

Procurement (Paperless workflow) steps

1. P.O. generated

2. P.O. approved

3. Order received

4. Order prepared

5. Invoice generated

6. Order shipped

7. Inventory updated

8. Invoice received

9. Item received

10. Payment approved

11. Payment received

Reporting types

Routine reports

exception reports

Compialnce reports

Routine reports

- Detailed amd summary reports on all organization trasactions

- income statement (Profit & losses)

- Balance sheet

- Cash Flow Statement

Exception reports

- Exception - anything that deviates from the norm

- Flagging unusual events and anomalies

- Detecting mistakes, fraud

Compliance reports

- Sec Requires publicly traded companies to file reports for transparency

extensible Business Reporting Language (XBRL)

- Standardized language

- machine readable data improves transparency

iXRBL - inline

- embeds tags

Xml used for

for exporting data tagging data

XBRL used for

tagging data for reports

Human capital Managment

Includes all the activities and the information systems related to effectively managing an organziation's human capital.

HCM support the following components

- Payroll management

- Benefits managment

- Workforce managment

- Talent managment

Work force managment

- Tracking employee time and attendance

- Assigning and tracking employee project assigmnets

- manging leave- vaction, parental, sick, bereavement

Talent management

- long term focus; i.e. the emplotee life cycle

-recruitment

- onboarding

- performance managment and tracking

- career development

- compensation plainning

- succesion planning

preformance managment and tracking

goal setting, evaluations, feedback

career development

training, professional development, e-learning

succession planning

retirement; planned/ unplanned departures

HCM Metrics

- Turnover

- Turnover costs

- Cost per hire

- Human capital reutrn on investment

- Employee satisfaction

- Emplotee performance

Cost per hire

- advertising Costs, agency fees, recruiters salary and benefits, relocation expenses

Human capital return on investment

- value added by emplotees relative to amount spent on them

Employee satisfaction

Measure of hob satisfaction, assed through employee survets or exit interviews

turnover

precentage of worjers who left and were replaced during a time period

turnover costs

the total of termination costs, hring costs, training costs, and other costs related to replacing a worker

Employee preformance

- emplotee productivity, preformance, training effectiveness

Supply Chain

all organizations, individuals, activities and technology involved in the production and distribution of goods or services to the end customer

steps of supply chain (linear model)

supplier --> manufacturer --> Distributor --> Retailer --> Customer

SCM (Supply chain managment)

are stratigies that optimize the flow of products and services from the source to the customrer

Ultimate goal of supply chain managment

align supply with demand so that

- the right products delivered

- to the right place

- at the right time

- at the right price

SCM key goals

- integration

- agility

- efficincy

- visibility

- collaboration

integration

all parts of supply chain are integrated

agility

responds quicly to changes in demand

efficiency

optimize every step to minimize cost time and waste

visibility

tracking and monitoring the flow of goods

collaboration

work closely with suppliers, partners, and customers to achieve shared goal

Supply chain processes

- plan

- source

- make

- deliver

- return

- enable

plan

an ongoing process

- develop stratigeis for an efficient supply chain

- align with business goals

- identify metircs to measure and monitor efficiency

Source

Select suppliers (based on cost quality time reliablity)

- Collaborate with suppliers

- plan for multiple suppliers for less distruptions

Make

Transform raw material into finished goods

- monitor production proccesses ( ontime, quality, bottlenecks, natch customer demands)

Deliver

- Distribution of finished goods

- warehouse mgmt (inventroy storage, picking, packing)

- Transportation mgmt ( Optimize shipping routes, reduce cost and time)

Return

Manage reverse logistics (deliver return, source return)

- Product dispostion

- analyze reasons for returns and make adjustments

return goals

- ensure customer satisfaction

- meet government regulations

minimize costs

prodct dispostion

- resale

- repair

- recycle

- refurbish

- dispose

Enable

an ongoing process

- provide infastructior to support other processes

- Technology

- trainining of employees

- monitoring of processes

Demand forcast accuracy

measure of how closely the forecasted demand aligned with actual demand

Bullwhip effect

small changes in customer demand casue increasingly larger changes in demand upstream in supply chain

Information systems integration in SCM

- supply chain planning

- warehouse management

- Transportation management

- manufacturing execution system

- global trade management

- Integration is key

Technology for supply chain

- data sharing across partner organizations

- Internet of things

- GPS

-Robotics

CRM (customer relationship managment)

the strategies, processes and infromation systems an orginazation uses to build and maintain relationships with its current and prospective customers

CRM goals

- Imporve customer retention

- Improve profitability

- Growing revenue

- Listening to Customers

Marketing Automation

- system of sub system intergrated into CRM

- manage marketing campaings

- manage loyalty program

- sending email

Sales force automation

using technology to automate repetitve tasks

customer service and support

system or sub system of CRM

- chat features

- knowledge bases

- appointment scheduling

Customer retention rate

precentage of customers retained of specifc period

customer satisfaction index

measures how satisfied customer are with our products and services

ERP (Enterprice resource Planning)

an intergrated application suite to support a while establishment, supports core functional requirements

ERP Modules include

- FInancial managment

- HCM

- Manufacturing management

-Product life cycle managment

- CRM

- SCM

engineered suite

- Integration strategy

- a single unified ERP system designe from the ground up with all modules natively integrated

- integrated database; consistent UI

suite with sychronized module

- intergration strategy

- An ERP system where modules are developed separately but synchonized to work together

-vendor provides middleware

Best of breed suites

- a collection of specialized software solutions from different vendors, each excelling in a specific area

- they match user requirements more closely

Engineered suite - Pros and cons

Pros

- data integriy is high with consistent up to data nd nondublicated elements

Cons

- MOdules are highly interdependent so organziations have to implement and/or upgrade all systems together. switching costs are high

Suite with synchronized modules pros and cons

pros

- a common vendor provided architecture overlas the system to improve consistnecy across the modules

cons

- modules are integrated at the edges and the briges can be fragile

Best of breed suites pros and cons

pros

- modules can have very rich functionality and can be implemented individually reducing risk

cons

- processes, interfaces, and data may not be consistent across systems. connections and synchronization, whcih can be error prone and costly may be done in house or by vendor

ERP successes

Streamlined processes (efficiency)

- better visibility

- cost savings

- better decision making

- improved customer service

ERP Failures

- poor planning

- inadequate training

- software misalignment

---> doesnt align with business processes

- porr cost estimation

- resistance to change

possible goals of a website

- sell products or services

- influence audince

- inform or entertain audience

- facilitate offline relationships

Types of E commerce

B2C (business to consumer)

B2B

C2C

C2B

G2E (government to employees)

Internet protocols

IPV4

IPV6

IPV4

32 bit address --> 4.3 billion unique adresses

- has 4 partts called octets separated by dots

- each octet can contain the number 0 to 255

Example : 10.181.25.56

IPV6

128 bit addresses --> 340 undecillion unique addresses

- has 8 parts called segments, separated by colons

- each segment is 16 bits so it can reperesnt the number 0 to 65536

- each segment represents a number using 4 hexadecimal digits

Example: 001:db8:3333:4444:CCCC:DDDD:EEEE:FFFF

Lamp story

each Lamp represents a bit

- lamp is either on or off

- 2^# of lamps is the amount of outcomes

- 2^# of bits

unicode

supports most languages around the world

DNS (Domain Name System)

- naming system that maps readable domain names to IP addresses

- can be updated when ip is changed

ex: baylor.edu to its ip address

ICANN

Internet Corportation for assigned Names and Numbers

- non profit assinged with overseeing domain names

- sets rules for creatng editing or removing top level domains (com, edu, gov)

Cybersquatting

Registering a domain name with another company's trademark hoping to resell it to the company

Typosquatting

- Registering a replica site with a misspelling in the trademark name that users might easily mistake for the real thing

- visitors might enter personal information and passwords for squatter's fraudulent use.

Uniform Resource Locator (URL)

- unique address for a web page or other resource on the internet (web addresses

- Identifies 2 things: a resource on the internet, and the application protocol needed to retrieve it

Transfer Protocol identifiers

- protocol

- HTTP/HTTPS

- SMTP

- FTP

protocol

a set of rules for communication, defines the format of data and rules for exchange

HTTP/HTTPS

Hyper text transger protocol

- transfers protocl that allows web browsers and webservers to communicate with eachother

HTTPS = encrypted/secured version

SMTP

Simple Mail transfer protocol

- A transfer protocol that allows your email server to exchange emails with other email servers

FTP

FIle transfer protocol (or SFTP)

- A transfer protocol that is used to copy files from one computer to another over the internet

Domain Name

- name of the network

- everything after domain name is case sensitive

- top level

- second level

- thrid level

Top level domain

- the end of the domain

ex. .edu, .com, .gov

Second level domain

- the Middle

Ex. baylor, walmart, amazon

Third level domain

- FIrst of the domain

ex. www., Hankamer., bearweb.

path

folders, subfolders

File name

Defualt - index.html, index.htm

- some websites do not have a fixed page, they generate content dynamiclaly

- some sites use URL rewriting

Cascading Style Sheets (CSS)

- inline in the body section wihtin a certain tag

- embedded in the head section

- external - add in each html page

World wide Web Consortium (W3C)

developes standards and guidlines to help everyone build a web based on the priciples of accesibility, internationalization, privacy and security

HTML5 - Latest version

-Native support for multi media

- responsie design

- cross platform content

- geolocation

- interactive sites

Content managment system (CMS)

- a software platform that helps users manage digital content in collaborative environments

- consistenet lookand feel- templates, naviagtion bars

- does not require extensive technical skills

Website architectures

- flat architecture

- hierchical architecture

- multidemenstional architecture

- sequential architecture

flat architecture

for smaller sites

( look up image all in a line connected)

hierchical architecture

- many times folows organziational charts or product lines

pyramid with branches under each category on main catagroy

(look up picture)

Multidimensional

- more flexible based on users intrests,

main catagories connect to multiple lower categories

almost like a web

(look up picture)

Sequential architecture

- for multistep processes

- transactions, survey, registration, learning module

one after another after another in order

(look up image)

usability

- the ease with which a pesron can accomplish a goal

- should be tested before website deployment