SHRM: Organization- Technology Management Quiz

What is the first step in an HRIS implementation?

a. Assessing organizational needs

b. Evaluating available systems

c. Soliciting vendors

d. Selecting a project committee

Assessing organizational needs

A fitness organization requires its employees to wear technology that tracks wellness bio-data. What challenges to this technology are likely to emerge?

a. Biohacking and DNA privacy

b. High cost

c. OSHA violations

d. Carpal tunnel syndrome

Biohacking and DNA privacy

An economic comparison of options for a new applicant tracking system shows that the cost of the system best suited to meet the organization's long-term goals exceeds the amount management has budgeted. What should the HR manager present to management to support the purchase of the more expensive system?

a. Business case

b. HR forecasting

c. Marketing plan

d. SWOT (strengths, weaknesses, opportunities, threats) analysis

Business case

Which technology can reduce HR's transactional workload?

a. Blogs

b. Self-service systems

c. Social media

d. Webconferencing

Self-service systems

HR works with IT to develop policies and procedures for Internet use and social media posts on the organization's network. Which best describes the impact of this policy?

a. Facilitating the monitoring of employee work practices

b. Limiting legal liability and ensuring data security

c. Increasing productivity and eliminating outside distractions

d. Preserving the organization's employee value proposition

Limiting legal liability and ensuring data security

Which will be one of the most interesting applications of artificial intelligence (AI) in HR?

a. Allowing HR professionals to work remotely

b. Eliminating error-prone data transfer tasks

c. Providing more valuable observations about online job candidates

d. Running a standard online interview with job candidates

Providing more valuable observations about online job candidates

What is one of the benefits an organization receives from having information systems that are scalable?

a. Shorter learning curves for non-technical staff

b. More rapid response to customer requests for service

c. Less waste and better use of investments

d. Support for business continuity goals

Less waste and better use of investments

To reduce security concerns with increased internet use, which practice should HR enact?

a. Backing up all organizational data to off-site locations

b. Requiring annual polygraph testing of employees

c. Encrypting employee computers and network communications

d. Allowing data transfer to personal mobile devices

Encrypting employee computers and network communications

An organization is entering the decline phase of its growth, and leaders are uncertain about its future. Still, all departments must continue to fulfill their tasks, now with a steadily decreasing head count. HR would like to purchase new technology that would support required productivity levels without new hiring. Would a software as a service (SaaS) technology meet this organization's needs?

a. No, it will require too much support from the overburdened IT function.

b. Yes, because the service can be scaled to the organization's changing needs.

c. No, it will decrease the organization's flexibility and ability to shift to other solutions.

d. Yes, it will be compatible with the organization's current technology.

Yes, because the service can be scaled to the organization's changing needs.

How has technology affected the HR function?

a. HR processes will all be outsourced to third parties.

b. Workforce numbers will shrink, allowing HR staff to shrink.

c. Consumer-like applications will allow manager self-service.

d. HR's role in the organization will become less important.

Consumer-like applications will allow manager self-service.

Which is a computer application distribution model in which a third-party provider makes the application available to contracted customers over the Internet?

a. E-procurement

b. Groupware

c. Cloud computing

d. Software as a service (SaaS)

Software as a service (SaaS)

Which action should HR take in order to fully realize the benefits of workplace data analytics?

a. Use only data gathered by HR professionals.

b. Use dashboards as tools to review relevant data.

c. Gather good-quality data to make relevant decisions.

d. Eliminate real-time data processing tasks in the office.

Gather good-quality data to make relevant decisions.

What is the implication to the HR function of the increased use of applicant tracking systems (ATS)?

a. Greater ease in measuring the effectiveness and efficiency of the recruitment process

b. Better-quality applicants who will succeed in the positions they enter

c. Increased time to hiring because of the amount of data

d. Decreased loyalty to employer and lower retention rates

Greater ease in measuring the effectiveness and efficiency of the recruitment process

What has become a popular solution to the problem of the volume of data created by big data strategies?

a. Software as a service

b. Online analytical processing

c. Scalable on-premises servers

d. Cloud computing

Cloud computing

Technology automates many HR tasks, shrinking the HR department. Yet, as HR evolves from transactional to transformational work, the workload may increase and become more complex. Staff may complain about being overloaded. Which is the best way to solve this problem?

a. Reassign tasks according to the staff's technological proficiency levels.

b. Outsource customer service related to manager self-service systems to an outside vendor.

c. Support training to help HR staff make full use of available technology.

d. Decrease additional spending on technology.

Support training to help HR staff make full use of available technology.

The HR director wants to transition from paper-based record keeping to digital record keeping. Which factors should the director consider before engaging in a purchasing process for HR technology?

a. Prioritizing the needs of external vendors

b. Alignment of user and departmental objectives

c. Identification of readily available equipment

d. Application of uniform guidelines for needs assessments

Alignment of user and departmental objectives

How can internal social networks benefit an organization?

a. By fostering a desired workplace culture

b. By helping the organization remain current on HR trends

c. By helping the organization to gain perspectives from customers

d. By creating employer brands

By fostering a desired workplace culture

Which is the most effective organizational policy on the use of social media?

a. Clarify prohibitions for social media behavior in the handbook or code of conduct.

b. Employ a member of the HR team to review employee social media accounts.

c. Ban the use of personal electronics while on company property.

d. Require all new employees to provide information on their social media accounts.

Clarify prohibitions for social media behavior in the handbook or code of conduct.

Which should be a primary concern for employers regarding the "bring your own device" (BYOD) technology approach?

a. Protection of employee privacy

b. Decline in face-to-face communication

c. Security and data integrity threats

d. Expense reimbursement to employees

Security and data integrity threats

Which is the best action an HR business partner should take when receiving an e-mail from the director of finance, that they have never communicated with before, asking for an employee's tax documents for an urgent mortgage verification request?

a. Call the director of finance's office and offer assistance.

b. Forward the e-mail to the HR director for further instructions.

c. Reply to the director of finance's e-mail request promptly.

d. Verify the director of finance is in the company directory and reply.

Call the director of finance's office and offer assistance.

An HR function has purchased applicant tracking software that allows external recruiters to access certain areas of the organization's information system. Throughout the purchasing process, HR has excluded the IT function. What is a possible outcome?

a. The applicant tracking system will not work properly.

b. The vendor will refuse to implement the new system.

c. IT refuses to allow the software to be loaded into the system.

d. The applicant tracking system will not meet the HR organization's needs.

IT refuses to allow the software to be loaded into the system.

Which technology has the biggest impact on benefits administration?

a. Virtual reality technology

b. Wireless communication

c. Internet access

d. Streaming video

Internet access

Which component in an information system enables operations?

a. Presentation tier

b. Communications tier

c. Data tier

d. Logic tier

Logic tier

Big data brings with it three requirements: volume (the ability to store massive amounts of data), velocity (the ability to refresh data rapidly), and variety. What does variety refer to?

a. Collecting data from networks composed of highly dispersed points

b. Integrating data from devices made from different manufacturers

c. Data that can be used for multiple purposes (e.g., business analysis and employee engagement)

d. Importing, storing, and integrating data in different formats

Importing, storing, and integrating data in different formats

Which is a challenge when following a best-of-breed HRIS purchasing strategy?

a. Working with multiple vendors

b. Integrating data and technological infrastructure

c. Having a common interface across applications

d. Accepting increased access to data by employees

Working with multiple vendors

To capitalize on innovation and collaboration, HR must balance certain issues. Which are the most challenging?

a. Competing stakeholders

b. Text and video

c. Home country and global

d. Openness and security

Openness and security

How has big data revolutionized the way HR adds value to the organization?

a. There is no longer a need for HR to compile employee data.

b. It eliminates the time needed to monitor employee behavior.

c. Real-time processing provides up-to-date information.

d. Open access to data provides a lower volume of data.

Real-time processing provides up-to-date information.

What demonstrates the use of artificial intelligence in an organization?

a. Employee engagement survey with unique statistics for each department

b. Sophisticated real-time dashboard that provides comprehensive metrics

c. Machine learning chatbot that answers benefit questions and gets smarter as it collects more information

d. Contractors hired for machine learning programming responsibilities

Machine learning chatbot that answers benefit questions and gets smarter as it collects more information

Which best describes the impact of manager self-service technologies on internal HR?

a. Diminishing the value of internal HR professionals

b. Requiring more monitoring to ensure compliance

c. Increasing the potential for discrimination claims

d. Eliminating time-consuming duties for HR managers

Eliminating time-consuming duties for HR managers

What is the key benefit of an enterprise resource planning (ERP) system over function-based stand-alone systems?

a. User-customized data interfaces for greater security

b. Greater analytical power and capabilities

c. Forecasting capabilities to run planning scenarios

d. Shared, current database for all departments

Shared, current database for all departments

Which is an advantage of a best-of-breed (BOB) HRIS solution over an integrated solution?

a. A BOB solution provides quicker implementation because the system is simpler and affects fewer employees

b. A BOB solution provides greater ease of integrating data from multiple HR functions.

c. A BOB solution features a common look and feel across applications, making learning and transitions easier.

d. A BOB solution reduces the complexity of vendor management, because there is only one vendor.

A BOB solution provides quicker implementation because the system is simpler and affects fewer employees