Communication and collaboration skills

What are communication and collaboration skills in health settings?

Mediation

Negotiation

Compromise

Managing conflict

Arbitration

Leadership

Facilitation

What is mediation

A structure process where a neutral third party helps resolve a conflict

What do mediators do?

• mediator facilitates commmunication, clarifies issues, and assists in developing mutural solutions but does nt make decisions

• They are impartial, they cannot take sides or give opinion based statement)

Example of mediation

• Safe respectful environment for both sides to voice their concerns without interruption or judgement

• Clarify misunderstandings such as the assumption that gov bodies disregard community needs

• Helps identify shared goals

• Encouraged collaborative problem solving

• can clude with action plan, follow up review dates, renewed commitment plan

What is negotiation?

A process where two or more parties discuss an issue to reach a mutually acceptable agreement

What does negotiation do?

Involves clear communication, active listening, compromise, respect

Effective negotiators, consider both their own needs and needs of others

Examples of negotiation (real life)

A community health worker negotiates with local businesses to provide a healthy food option at affordable prices. The company must generate sales by offering products that people want and need to make a profit. Health workers aim to promote health behaviours in the community.

What do negotiatiors do?

• skilled worker from one side can act as liason between goals and business interests

• Listend carfully to both neeeds, acknolwedging priorities

• Present evidence based research showing growing consumer interest

• propose a compromise

• Agreed to ongoing collaboration including

• agre for ongoign collabs, including feedback, community incentives

• open communication, flexibility, mutual respect

What is compromise?

A way of resolving differences where each party gives up part of their demands to reach an acceptable solution

What can compromise achieve?

Promotes cooperation and mutual respect

May involve negotiation of priorities and adjusting expectations

Helps move projects forward when there are differing views

Real life example of compromise

Two team members disagree on whether to use social mediation or posters for a health campaign. They agree to do both, splitting resources between channels

How does compromise work?

Teacher can be a facilitator

acknowledge value of both perspectives, recognising a multichannel approach reach and effectiveness

agree to allocate resources effectively

collaboratively assigning roles

make sure its inclusive

explore pros and cons of each approach

recognise both channels had merit

What is managing conflict

The ability to address disagreements or tension within a group in a constructive way

What does managing conflict do?

Effective conflict management involves active listening, staying calm, focusing on issues (not personalities), and helping find mutually acceptable solutions. It requires emotional intelligence skills such as self regulation and social awareness

Conflict doesn’t have to be negative - when managed well, it can lead to stronger teamwork and better outcomes

What does conflict management do?

Create safe space for open dial

What are types of conflict?

Intrapersonal

InterpersonL

What intrapersonal conflict

A psychological struggle within an individual, often involving conflicting values desires or beliefs

This conflict occurs internally, such as when a person is torn between doign what is right and what is easy

Interpersonal

A disagreement betewen two or more individuals

Common friendships, families, workplaec, shcopool,

stems from differences in values, communication styyles, unemt needs

What is Arbitration?

tHE USE OF IMPARTIAL THIRD PARTY TO RESOLE A DISPUTE BETWEENT WO PARTIES

cHARACTERISTICS OF ARBITRATOR

Listens to all sides, considers evidence, and makes a bindin decision

Oftten used when parties cannot reach an agreement through othe rmethods

Provides formal process that may prevent further escalation of conflict

What do arbitrators do?

Expert who is impartial

listens to detailed submissions from both organisations, reviews service data, outcomes, demographic reach and considers funding guidelines

identifu overlapping service areas, unique need, inf

What is leadership?

The ability to influence, guide and direct individuals or groups to achieve goals

What are examples of leadership?

Vision setting, decision making, motivating others, adapting communication to dfferent situations

Can adapt to various styles depending on environment, task and type of people being led

Does not have to consistently the same style throughout the project

Facilitation

The process of guiding group discussion and collaboration to help achieve goals or reach a consensus

What does a facilitator do?

Keeps discussion on track, encourages participation, helps clarify ideas, does not take sides, but creates a safe environment for all voice to be heard

Supports problem solving and group cohesion

Examples of facilitation

Set ground rules for particiaption, introduces icnlusive discussion strats, actively encourage