Management 1-100

19th Amendment

gave women the right to vote

An action that results in physical harm to a patient (physical, verbal, or psychological)

Abuse

An organizations record of bills that have not been paid for and goods or services provided

Accounts receivable

An evaluation by an official organization to assure that another organization meets minimum standards of quality. Healthcare’s in primarily Joint Commission on Accreditation of Healthcare Organizations (JCAHO)

Accreditation

a document stating a person’s wishes on medical treatment in the event they are unable to communicate their wishes to their family or the physician

Advance directive

legislation prohibiting the discrimination against people over 40 based on age, unless there is a legit occupational concern. 

Age discrimination in employment act of 1967

legislation preventing employers from discriminating against the physically or mentally handicapped when a reasonable accommodation for employment could have been made.

Americans with disabilities act of 1990 (ADA)

drug that stimulates the nervous system

Amphetamine

rare form of brain cancer that has a poor prognosis

Anaplastic astrocytoma

on the front/ head on

anterior

medicine that inhibits the growth of or destroys microorganisms. ex) penicillin

Antibiotic

to take a case or complaint decided by a lower court or administrative body to a higher one

appeal

a training period for a person learning a craft from someone well experienced in the trade

apprenticeship

a negotiated price between two unrelated individuals

arms-length purchase price

a one-celled microorganism

bacteria

the illegal use of force against another person

battery

a viewpoint that prevents unprejudiced consideration of an issue

Bias

the board responsible for all hospital operations. ex) hiring and firing administrators, granting medical staff memberships and privileges, making strategic plans, approving the budget, monitoring costs, etc

board of trustees

synonym for profit

bottom line

an organization neither gains or loses money; revenue = expenses

breakeven

a written document explaining how a company will reach its goal of profitability

business plan

an expenditure for equipment with a price above that set of the board

capital expenditure

a fixed monthly payment made to a physician or hospital to provide medical services to a person covered under a health insurance program. Form of prospective reimbursement

capitation payment

the heart has stopped beating

cardiac arrest

two or more unrelated diseases in one individual

comorbidity

the department that inventories and distributes medical supplies to hospital departments

central supply

synonym for hospital administrator.

CEO

operation to remove the gallbladder

cholecystectomy

distress call over hospital intercom to announce a cardiac arrest has occurred and help is needed

code blue

distress call announced over hospital intercom to announce there is a fire

code red

a financial payment to an individual who has been harmed by the offending party. awards are made in civil courts and are designed to make the harmed person financially whole

compensatory damage

a person hired to see that an organization abides by specific rules and regulations

compliance officer

contract where the final price the customer will pay is not fixed until after the care is provided. place the risk of poor performance on the patient

cost reimbursement contract

total hospital costs divided by hospital patient days

cost-per-patient day

Certified Public Accountant. a person who has passed an exam verifying that they have the minimum knowledge. of financial accounting, business law and tax tax to practice public accounting

CPA

continuous quality improvement. an approach to quality that focuses on organizations, systems, and processes rather than individuals

CQI

cart stocked with instruments and medications needed during a cardiac arrest

crash cart

a process whereby a hospital’s board of directors grants to a physician the authority to perform specified procedures and operations

credentialing

a committee of members of medical staff who review the procedures physicians applying to the medical staff wish to perform in the hospital. They evaluate the applying physican’s education, certification, licensure, and experience to determine if they are qualified for these procedures and then recommend to the board of trustees that their credentials are to be granted or denied

credentials committee

when individuals assume cultural differences don’t exist

cultural blindness

social, artistic, and religious structures and manifestations that characterize a society. beliefs and traditions handed down from generations

culture

the act of attacking the good reputation of another person

defamation

equipment used to restore a patient to normal heartbeat when experiencing fibrillation

defibrillator

a consumer’s willingness to pay a price for a good or service

demand

drug used to treat moderate to severe pain. used before and during surgery

demerol

state agency given the responsibility to license and regulate businesses in a specific state

department of business regulation

an agency charged with maintaining and developing employment through salary surveys, development of public policy, studies on local employment patterns, and opportunities and assistance in finding employment

department of workforce services

written testimony under oath

deposition

the chief financial officer (CFO) is responsible for managing the financial activities of the hospital. ex) accounting, working with banks to borrow money, and supervising the collection of accounts receivables

director of finance

the individuals responsible for the purchase, storage, and distribution of all supplies in the hospital

director of materials management

the situation of having people who are different races or who have different cultures in a group or organization

diversity

the study of scarce resources

economics

an elected committee of hospital employees that represent employees to hospital administration

employee council

(anti-dumping law). requires an emergency center to stabilize and treat any patient coming into the department, regardless of insurance or ability to pay

EMTALA (Emergency Medical Treatment and Active Labor Act)

cancer of the spinal cord

ependymona

responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or employees based on their race, color, religion, sex, pregnancy, origin, age, disability, or genetic origin

EEOC (equal employment opportunity commission)

study of work. study of the methods that can be used in a workplace to reduce the risk of employee injury

ergonomics

acting in an ethical manner

ethical behavior

the study of the principals of right and wrong

ethics

the unity that comes from a common religion, belief, language, or culture

ethnicity

a salaried position that is exempt from the provisions of the fair labor standards act

exempt position

federal agency responsible for the regulation and oversight of civil aviation. ensures safety of civil aviation in the U.S.

FAA (federal aviation administration)

contract between patient and provider that involves a fixed price. Prospective reimbursement system. ex) DRG reimbursement and capitation payment

Fixed-price

pungent gas used as an antiseptic and disinfectant

formaldehyde

an economic system where people can decide what is produced, who produces it, and for whom it is produced. prices theoretically set by the interaction of supply and demand

free market

plantlike pathogens (molds and yeasts)

fungi

a person’s perception of having a particular gender, which may or may not correspond to the gender they were assigned at birth

gender role

infection caused by inflammation of the liver

hepatitis

highly addictive pain relieving drug derived from morphine

heroin

federal program from the 1950’s that provided funds for hospital construction

Hill Burton

enacted by Congress in 1996 to protect the confidentiality of patient medical information

HIPAA (Health Insurance Portability and Accountability Act

An organization that delivers healthcare

HMO (Health Maintenance Organization

organization that provides healthcare services to patients in their homes

home health agency

person responsible for all finance and accounting operations in the hospital

Hospital controller

position paid according to hours worked and is entitled to overtime

hourly position

operating an organization with a profit

in the black

being unprofitable

in the red

class of payment systems designed to provide incentives for physicians and hospitals to control costs by placing the financial risk on the provider instead of the consumer. ex) DRG reimbursement and capitation payment

incentive reimbursement

document used to report an incident that harmed or had the potential to harm a patient, employee, or visitor. Part of a risk management program designed to cut the risk of injury. ex) medication errors, falls, patient refusals of treatment, safety violations, and patient complaints

incident report

a traditional insurance program design that provides few incentives for cost control

indemnity insurance policy

a hospital committee consisting of physicians, nurses, and other hospital employees responsible for identifying and correcting the causes of hospital infections

infections committee

a financial calculation of the profitability of an investment, such as equipment or buildings. Which is calculated by dividing the equipment or facilities by the average investment in those assets

IRR (internal rate of return)

An organization that accredits hospitals and other healthcare organizations. Accreditation certifies the hospital meets a predetermined standard of care

JCAHO (joint commission on accreditation of healthcare organizations)

how long a procedure should take to make or deliver as measured in hours

labor hour standards

the difference between how long a procedure should take to deliver and what it actually took to deliver

labor hour variance

on the side

lateral

the right of possession of property until a debt is paid

lien

without a lien

lien free

a lending contract between a bank and a business authorizing the business to draw on bank funds up to a specified limit. Lines of credit are used to finance inventory and accounts receivable. A line of credit is a form of short borrowing

line of credit

a legal document that holds title or ownership to an individual’s assets and specifies how the assets are to be used for the benefit of the individual while she is alive, and how they are to be distributed at her death

living trust

an act of professional negligence that kills or injures patients

malpractice

an approach to cost control that includes preauthorization for expensive procedures, incentive reimbursement

managed care

a program funded with federal and state funds to provide healthcare for the poor

medicaid

the primary governing committee of the medical staff. Oversees the activities of hospital physicians and represents the medical staff to the board of trustees and administration

MEC (medical executive committee)

federally funded program that pays the cost of healthcare for individuals 65 years and older

medicare

personal standard of right and wrong

morals

a narcotic pain reliever

morphine

death’s divided by admissions

mortality rate

decreased or cessation of blood flow to the myocardium. Necrosis of the tissue

myocardial infarction

a drug that affects the brain and that is usually dangerous and illegal. Medical use: a drug that is given to people in small amounts to make them sleep and feel less pain

Narcotic