Block 1 Day 3

Change Management (CM)

ensures continuity of operations by validating, approving, and implementing changes on AF networks.

Work Order Management

software solution that allows managers to effectively track and manage all work order information through a single dashboard

Incident and Change Requests

Incident is an unplanned interruption or reduction in quality to an IT service, a Change is the addition

Remedy

Customer relationship tool used to track issues or problems faced using incident mngt tickets

IAO Express

specifically developed to help address the most common requests made to the Enterprise Service Desk (ESD)

Xacta

Suite of enterprise cyber risk management and compliance automation solutions

Enterprise Mission Assurance Support Service (eMASS)

automated cyber security tool to develop, collect and manage DoD Information technology

RMF Knowledge Service (KS)

Provides DoD RMF users ready access to up to date RMF policy and Guidance, online - web based resource

Information Technology Investment Portfolio Suite (ITIPS)

designed to support IT Budget submission requirements of the Air Force

DISA STIGs

help protect against the unauthorized access to or loss of the enormous amount of sensitive, confidential data the AF processes each day

Assured Compliance Assessment Solution (ACAS)

automatically identifies configuration vulnerabilities

Vulnerability Management System (VMS)

DoD IS used to record, track and disseminate critical vulnerability information throughout the DoD Enterprise Network