Applied Business Tools and Technology in Tourism WEEK 1

Flashcards covering the definitions of business tools, communication technologies, software applications, and business subsystems within the hospitality and tourism industry.

Business Tool

It can be considered as any asset that helps or assists the organization to achieve its stated aims or objectives, varying in size, complexity, danger and importance to the business operation.

Business Assests

Tools that support organizational goals and objectives.

Various Types

Different tools used accross business functions.

Varying in size and complexity

From simple to advanced systems.

Importance and risk

Each tool has impact on operarions, success, and safety

Portable and Attractive Tool

Items that portable and peobably does not have a fixed location and are attractive, meaning they could be a target for theft or excessive use.

Significant Small Tools

very similar as item are small enough so the can be easily lost but are important to the business, such as USB drives or hotel keycards.

Portable radio

Portable, attractive, and prone to theft

Tablet (PMS)

Portable and valuable for hotel operation

Hotel keycard

Small bur essential for room access

USB drive

Small in size nut may contain important data

Business Technology

The application of science, data engineering, and information for business purposes, including customer-facing applications and back-office systems.

Represent an investment, require control, will generally require training, are attractive in terms of cost

Regardless of the group name that is identified, it is important to note that the tool must:

Digital Cameras

Tools used for still images and moving videos, utilized in documentation and communication.

Scanners

Devices that convert documents and images into digital format for storage and sharing.

Dictation Machines

Tools used to record voice messages and notes for hands-free documentation.

Photocopies

reproduce documents quickly and efficiently for business use.

Notebooks

Record ideas, notes, plans, and important business information.

Laptop

Create, analyze, store, and represent information anywhere, anytime

Order Taking Handhelds

Portable devices used by staff in the hospitality industry to take orders on the go.

Facsimile (Fax Machines)

Electronic equipment used for sending documents electronically over a network.

Business Web Site

An online platform that provides information, attracts customers, and supports online bookings.

Laser pens

Used for representations and pointing

Keyboard

For data entry and communication

Brochures

Printed materials used for promotion and information

Landline telephones

for voice communication within the business

Software

application that help manage operarions, reservations, guests, and finances

E mail

For fats and efficient communication

Business website

provide information, attract customers, and support online bookings

WhatsApp

An instant messaging tool used for guest communication, reservations, and customer support.

Viber

A chat tool featuring free calls and group communities, best used for team coordination and real-time updates.

Messenger

A messaging platform with business page integration, primarily used for customer inquiries and marketing engagement.

Telegram

A cloud-based messaging service with high security, used for secure communication and broadcasting announcements.

Microsoft Teams

A collaboration platform that allows teams to chat, meet, and work together with integrated Office 365 apps.

Windows

An operating system that powers computers and supports daily business operations through file and device management.

Office 365

A productivity suite used for creating documents, spreadsheets in $Excel$, and presentations in $PowerPoint$.

Gmail

It is best for business email, communication, and file sharing

Yahoo!

It is a emaill service for sending spand receiving messages with large storage, attach up to 25MB, and has spam protection

Canvas

A learning management system used to organize courses, manage assignments, and track student progress.

Google Drive

A cloud storage tool designed for securely storing, sharing, and collaborating on files in real time.

Outlook

An email and calendar tool used for professional communication, scheduling, and task management.

People (Business Subsystem)

Individuals who bring skills, knowledge, and motivation to achieve organizational goals.

Process (Business Subsystem)

Structured activities and procedures that transform inputs into valuable outputs.

Tools (Business Subsystem)

The technology and resources used to support and enable both processes and people.

Work (Business Subsystem)

The tasks and activities performed to deliver products or services and create value.

Organizational Culture (Business Subsystem)

The shared values, beliefs, and norms that shape behavior and influence performance within an organization.

Business Environment

The broader context in which subsystems operate, including customers, competitors, suppliers, regulators, technology, and the economy.