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Advertising
any paid form of non-personal presentation and promotion of ideas, goods, or services by an identified sponsor
advertising objective
a specific communication task to be accomplished with a specific target audience during a specific period of time
advertising budget
the dollars and other resources allocated to a product or a company advertising program
advertising strategy
The strategy by which the company accomplishes its advertising objectives. (two major elements: creating advertising messages & selecting advertising media)
native advertising
advertising or other brand-produced online content that looks in form and function like the other natural content surrounding it on a web or social media platform
creative concept
the compelling "big idea" that will bring an advertising message strategy to life in a distinctive and memorable way
execution style
the approach, style, tone, words, and format used for executing an advertising message
advertising media
the vehicles through which advertising messages are delivered to their intended audiences
Return on advertising investment
the net return on advertising investment divided by the costs of the advertising investment
advertising agency
a marketing services firm that assists companies in planning, preparing, implementing, and evaluating all or portions of their advertising programs
Public Relations (PR)
activities designed to engage the company's various publics and build good relations with them
direct and digital marketing
engaging directly with carefully targeted individual consumers and customer communities to both obtain an immediate response and build lasting customer relationships
direct-to-consumer (DTC) brands
brands that avoid direct competition with established traditional brands by selling and shipping directly to consumers only through online and mobile channels
digital and social media marketing
Using digital marketing tools such as Web sites, social media, mobile apps and ads, online video, e-mail, and blogs that engage consumers anywhere, at any time, via their digital devices.
Omni-channel retailing
creating a seamless cross-channel buying experience that integrates in-store, online, and mobile shopping
Online Marketing
marketing via the internet using company websites, online ads and promotions, email, online video, and blogs
marketing website
a website that engages consumers to move them closer to a direct purchase or other marketing outcome
brand community website
a website that presents brand content that engages consumers and creates customer community around a brand
online advertising
advertising that appears while consumers are browsing online, including display ads and search related ads
email marketing
sending highly targeted, highly personalized, relationship-building marketing messages via email
Spam
unsolicited, unwanted commercial email messages
viral marketing
the digital version of word-of-mouth marketing: videos, ads, and other marketing content that is so infectious that customers will seek it out or pass it along to friends
blogs
online forums where people and companies post their thoughts and other content, usually related to narrowly defined topics
social media
independent and commercial online social networks where people congregate to socialize and share messages, opinions, pictures, videos, and other content
mobile marketing
marketing messages, promotions, and other content delivered to on-the-go consumers through mobile phones, smartphones, tablets, and other mobile devices
Direct-mail marketing
marketing that occurs by sending an offer, announcement, reminder, or other item directly to a person at a particular address
catalog marketing
direct marketing through print, video, or digital catalogs that are mailed to select customers, made available in stores, or presented online
telemarketing
using the telephone to sell directly to customers
direct response television (drtv) marketing
direct marketing via television that persuasively describes a product and give customers a toll-free number or an online site for ordering
global firm
a firm that, by operating in more than one country, gains R&D, production, marketing, and financial advantages in its costs and reputation that are not available to purely domestic competitors
economic community
a group of nations organized to work toward common goals in the regulation of international trade
Exporting
entering foreign markets by selling goods produced in the company's home country, often with little modification
joint venturing
entering foreign markets by joining with foreign companies to produce or market a product or service
Licensing
entering foreign markets through developing an agreement with a licensee in the foreign market
contract manufacturing
a joint venture in which a company contracts with manufacturers in a foreign market to produce its product or provide its service
management contracting
a joint venture in which the domestic firm supplies the management know-how to a foreign company that supplies the capital; the domestic firm exports management services rather than products
joint ownership
a cooperative venture in which a company creates a local business with investors in a foreign market, who share ownership and control
direct investment
Entering a foreign market by developing foreign-based assembly or manufacturing facilities
standardized global marketing
a global marketing strategy that basically uses the same marketing strategy and mix in all of the company's international markets
adapted global marketing
An international marketing strategy for adjusting the marketing strategy and mix elements to each international target market, bearing more costs but hoping for a larger market share and return
straight product extension
marketing a product in a foreign market without making any changes to the product
product adaptation
adapting a product to meet local conditions or wants in foreign markets
product invention
creating new products or services for foreign markets
communication adaptation
a global communication strategy of fully adapting advertising messages to local markets
Whole-channel view
designing international channels that take into account the entire global supply chain and marketing channel, forging an effective global value delivery network
sustainable marketing
socially and environmentally responsible marketing that meets the present needs of consumers and businesses while also preserving or enhancing the ability of future generations to meet their needs
Consumerism
An organized movement of citizens and government agencies to improve the rights and power of buyers in relation to sellers.
Environmentalism
an organized movement of concerned citizens, businesses, and government agencies designed to protect and improve people's current and future living environment
environmental sustainability
a management approach that involves developing strategies that both sustain the environment and produce profits for the company
Consumer-oriented marketing
a company should view and organize its marketing activities from the consumer's point of view
consumer value marketing
a company should put most of its resources into customer value-building marketing investments
innovative marketing
a company should seek real product and marketing improvements
Sense-of-mission marketing
a company should define its mission in broad social terms rather than narrow product terms
societal marketing
a company should make marketing decisions by considering consumers' wants, the company's requirements, consumers' long-run interests, and society's long-run interests
deficient products
products that have neither immediate appeal nor long-run benefits
pleasing products
products that give high immediate satisfaction but may hurt consumers in the long run
salutary products
products that have low immediate appeal but may benefit consumers in the long run
desirable products
products that give both high immediate satisfaction and high long-run benefits