teamwork & collaboration

define communitcation

interaction between people in which symbols are used to create, exchange, and interpret messages about ideas, emotions, and mind states

define context

quality of meaning from participants in the process of complementary exchange (especially internal mood states, eye contact in different cultures)

electronic health record

legal document for accurate and timely recording of patient information. major communication source and evidence of claims

collaboration

developing partnerships to achieve best possible outcome

define interprofessional collaboration

work across professional disciplines to optimize pt care and is influenced by expertise, perspectives, and professional orientation

what are the four attributes for interprofessional collaboration

1. values and ethics

2. roles and responsibilities

3. communication

4. teams and teamwork

what are the benefits of developing teamwork culture?

1. job retention

2. decreased resignation rates

3. improved RN-physician communication

4. improved comm skills

what five things should you consider before a conversation with a patient?

1. pace

2. setting

3. seating

4. introductions

5. initiating the interview

what are the four foundations of an interview?

1. eye contact

2. body language

3. vocal quality

4. verbal tracking

what are the three factors that affect communication?

1. personal factors

2. environmental factors

3. relationship factors

define verbal communication

all words that are spoken that can convey beliefs, values, interest, understanding, understanding, insult judgment, honesty, etc. 

define nonverbal communication

all communication that is not spoken (tone, word emphasis, appearance, facial expressions, posture, eye contact, hand gestures)

define situation monitoring

a continuous process to ensure new/changing information that is identified for communication/decision-making

what are the components of situation monitoring?

1. status of patient

2. team members

3. environment

4. progress toward goal

five considerations for team members during situation monitoring

1. fatigue

2. workload

3. task performance

4. skill level

5. stress level

what is the IM SAFE checklist?

Illness

Medication

Stress

Alcohol and Drug

Fatigue

Eating and Elimination

five considerations for environment during situation monitoring

• facility information

• administrative information

• human resources

• triage acuity

• equipment

five considerations for progress toward goal during situation monitoring

• huddle

• status of team patient

• team goal

• tasks/actions that are or need to be completed

• plan still appropriate

what is situation awareness?

the state of knowing current conditions affecting one’s work

what is a shared mental model?

perception, understanding, knowledge about a situation or process that is shared among team members through communication