CBA 350 - Exam 4

CBA 350 - JSU - Exam 4

honesty.

In terms of maintaining credibility, the most important quality to convey when delivering bad news is

Multiple Choice

honesty.

sympathy.

appreciation.

tact.

self-interest.

contain one idea.

In general, survey questions should

require a written explanation of the answer.

be specific and detailed.

make the researcher’s biases clear.

contain one idea.

have overlapping response choices.

focus on you voice

An effective external persuasive message will

Multiple Choice

focus on you-voice.

not include a call to action.

focus on I-voice.

lack a show of appreciation.

lack tangible benefits.

Top executives hear messages that are unrealistically upbeat.

What is the ultimate result of the mum effect?

A bad news message is conveyed slowly but accurately.

Lower-level employees deliver messages directly to top executives.

Top executives hear messages that are unrealistically upbeat.

A bad news message is conveyed quickly but accurately.

Bad news is shared equitably across all levels of an organization.

combining specificity with you-voice.

You can make a message feel more tangible by

using the I-voice to showcase your knowledge.

explicitly using the impersonal voice.

combining specificity with you-voice.

being vague and using the we-voice.

explicitly using we-voice.

Is the rationale for this bad news based on sound conclusions?

Which question will help you to apply the "facts" aspect of the FAIR test when reviewing a bad-news message?

Am I hiding any information that conceals the real reasons for the bad news?

What have I done to lessen the negative impacts on recipients?

Would recipients consider my communication respectful?

Is it clear how the decision was made?

Is the rationale for this bad news based on sound conclusions?

They help readers rapidly process and group dense information.

Jon decides to include bullet points in his report. What is the most likely reason he chooses to use bullet points?

They help the writer focus more on positivity rather than objectivity.

They help readers rapidly process and group dense information.

They help establish the purpose and value of the report.

They allow decision makers to judge the quality of the data.

They signal that the writer has been methodical in collecting, analyzing, and reporting findings.

learn to recognize and name these emotions.

To avoid counterproductive responses to negative emotions such as fear, anxiety, and anger, you should

display defensive behavior during negative communication.

learn to recognize and name these emotions.

accept that negative feedback is an inevitable part of life.

withdraw from interacting with people who are likely to be critical of you.

find a way to sugarcoat bad news.

actions

In delivering negative performance reviews, focusing on the ________ of an employee is less likely to provoke defensiveness or a counterproductive response.

attitude

actions

personality

beliefs

intentions

two pages

Dina just finished writing a business report that ended up being 40 pages long. Now that she is ready to create the executive summary, how long should it be?

two pages

one page

three to five sentences

five pages

one paragraph

It helps establish the purpose and value of the report.

What is a benefit of giving a clear statement of the business problem or challenge when starting a report?

It eliminates the need for readers to read the whole report.

It allows decision makers to judge the quality of your data.

It signals that you have been methodical in collecting, analyzing, and reporting findings.

It helps establish the purpose and value of the report.

It decreases the length of your report.

plagiarizing.

To use another person’s ideas and pass them off as one’s own is called

citing.

plagiarizing.

paraphrasing.

summarizing.

quoting.

bar chart

A business consultant wants to compare the median household income for six different cities for the year 2021. The best way to display this information is with

a clustered-column chart.

a pie chart.

an organizational chart.

a line chart.

a bar chart.

supplying her own original ideas, conclusions, and recommendations.

Kendall is writing a business proposal on the advantages of working remotely. She has done a lot of research on the topic and has found supporting information from professionals in several industries. She is now trying to convince her manager that it would benefit their team. The best way for Kendall to avoid plagiarism is by

changing the words from the sources to alter the meaning.

significantly altering the original words and sentence structure of her sources.

using direct quotations or verbatim restatements from her sources.

supplying her own original ideas, conclusions, and recommendations.

combining information from two sources.

there should be no overlap between the response choices.

"A survey question should have response choices that are unambiguous." This means that

more than one idea should be included in the question.

all possible answers should be included among the respondent's choices.

the question should suggest an answer to the respondents.

the text of the question and its choices should be very detailed.

there should be no overlap between the response choices.

intriguing statistic

Franklin used this attention-getter for his message to colleagues “Did you know that more than half of you have never signed up for the 401K plan?” What type of attention-getting device did he use?

hypothetical question

challenge

intriguing statistic

unusual fact

testimonial

is concerned primarily with what benefits her.

Fran tends to use the I-voice when she writes persuasive messages. Her readers are most likely to believe that she

cares a lot about their interests.

has a lot of knowledge about the topic.

has not thought through her argument.

has a lot in common with them.

is concerned primarily with what benefits her.

adaptability

Which term relates to how well research can be altered or revised to meet a specific business problem?

expertise

relevance

adaptability

reliability

bias

all possible answers should be included among the respondent's choices.

"A survey question should have response choices that are exhaustive." This means that

the question should suggest the correct answer to its respondents.

there should be no overlap between the response choices.

all possible answers should be included among the respondent's choices.

the test of the questions and its answer choices should be long.

more than one idea should be included in the question.

targeted.

One aspect of a research objective is that it should be

vague.

targeted.

open-ended.

narrow.

broad.

identifying what decision makers want to accomplish.

The first step in developing research-based business reports is

collecting primary data through surveys.

determining the format of the research report.

collecting secondary data.

converting secondary data in charts and tables.

identifying what decision makers want to accomplish.

Meet with Shona in person and establish goals for improvement.

A manager needs to deliver a negative performance review to an employee, Shona. How should the manager best approach it?

Give Shona a compliment, give the bad feedback, and then end with goodwill.

Discuss Shona’s poor performance with other managers in the company first to get their opinions.

Rank the performance of each employee on a scale of one to ten to see where Shona falls.

Send Shona an email reiterating key performance objectives.

Meet with Shona in person and establish goals for improvement.

determine what is right by seeing what others do.

The principle of influence known as social proof refers to the idea that people

determine what is right by seeing what others do.

are more likely to be persuaded by people they like.

tend to follow through once they have made a commitment.

tend to feel obligated to return favors.

follow authority figures.

positive tone.

When delivering negative feedback in person, you can potentially leave your message recipient feeling better by using a(n)

positive tone.

complex style.

emotional tone.

slick design.

neutral delivery.

token appreciation.

Paula always expresses thanks or gratitude for a request while immediately dismissing it with a yes-but statement. This is known as

sugarcoating.

the FAIR test.

token appreciation.

the sandwich approach.

the mum effect.

The title should explain the primary point of the chart.

Which guideline for creating chart titles is most effective?

The title should always include a subtitle.

Write the title in a bright color so it stands out.

Place the title vertically so it does not interfere with the visual.

The title should be long enough to thoroughly explain the topic.

The title should explain the primary point of the chart.

He should use specific and simple language.

Bruce, a tax attorney, needs to let clients know that their hourly billing rates will be increasing in the new year. Which guideline should Bruce follow while communicating this bad news?

He should sugarcoat the bad news.

He should avoid the use of buffer statements.

He should display intense concern and sympathy.

He should avoid the use of a teaser message.

He should use specific and simple language.

a personal meeting

What is the richest communication channel for delivering bad-news messages?

an email

a personal meeting

a video call

a phone call

a memo

supplying the facts with precision

Which action helps raise the credibility of a report?

avoiding the use of cause-effect statements

supplying the facts with precision

stressing positivity rather than objectivity

using the APA style instead of the MLA style

shielding the urgency of the problem

providing a clear rationale

Which guideline helps organizations maintain credibility when delivering bad news?

focusing on the impact to the message sender

giving generalized feedback

providing a clear rationale

using a specific, negative subject line

avoiding talk of long-term solutions or benefits

Organize a face-to-face meeting with the employee.

Preston, the lead scientist at MicroLab has decided to lay off an assistant due to the loss of funding. What is be the best way for Preston to convey his decision?

Send an email to the employee.

Leave a hand-written note on the employee's desk.

Deliver the bad news to the employee over a video call.

Break the bad news to the employee over the phone.

Organize a face-to-face meeting with the employee.

scarcity

Which principle of influence operates on the idea that people think there is limited availability of something they want or need, so they must act quickly?

reciprocation

liking

consistency

authority

scarcity

The employee who conducts an online survey of existing customers.

Which employee is focused on primary research?

The employee who conducts an online survey of existing customers.

The employee who reviews a competitor’s business report.

The employee who searches online for government reports.

The employee who searches newspapers for relevant articles.

The employee who finds a relevant report on the Internet.

the quotation emphasizes the credibility of the original speaker or writer.

You should use direct quotations when

you want to avoid documenting references to others’ ideas.

the quotation emphasizes the credibility of the original speaker or writer.

the quotations come from primary research.

you want to express the idea of another speaker in your own words.

you want to decrease the length of your report.

demoralize employees.

Negative performance reviews that lack measurable and realistic goals are most likely to

be highly effective and fair.

increase the employees’ accountability.

help employees maintain good terms with their supervisors.

demoralize employees.

provide a clear path for employees to gain positive ratings.

attachments

Which component of a formal report falls into the category of "back matter"?

the cover

the executive summary

the table of contents

the title page

attachments

front matter

The copyright notice would be included in the ________ of a report.

appendix

front matter

text

findings

back matter

It displays your thorough, detail-oriented approach.

What is an advantage of documenting your research sources?

It displays your thorough, detail-oriented approach.

It makes your report easier to navigate.

It decreases the length of your report.

It provides the unique context of the problem.

It helps establish the purpose and value of the report.

Should Elite Design Merge With Open Graphics?

Which heading is the most effective for a report Margot is creating for the executive team at Elite Design?

The Merger

Should Elite Design Merge With Open Graphics?

Merge, Acquire, or Ignore?

A Report on the Advantages of Corporate Mergers

Merge Options

leading

Which type of question is designed to gain the response that the survey designer prefers and produces unreliable and unusable information as a result?

leading

unambiguous

exhaustive

open-ended

closed

reciprocity.

Some persuasive message writers express appreciation to their audience and in return the audience will return that goodwill to them. This demonstrates the principle of

authority.

influence.

scarcity.

consistency.

reciprocity.

validation

The term ________ indicates that the message sender recognizes and appreciates the needs, wants, ideas, and preferences of others.

rationale

tangible

implicit

assimilation

validation

indirect.

When a business message provides the rationale for a request before making the specific request, the message is said to be

deductive.

direct.

indirect.

implicit.

explicit.

rationale

The term _______ refers to the reasons why your product, service, or idea really benefits your readers.

appreciation

validation

social proof

counterpoint

rationale

controller

Mitch likes to see all the facts before making a decision. He does not appreciate it when his team members try to push or persuade him into making a decision. He'd rather see as much information as possible and then form his own conclusions. What type of leadership style most represents Mitch?

follower

charismatic

controller

skeptic

thinker

best-in-class service

What is an example of a message that contains a superlative—which should be avoided according to Maslansky’s research?

efficient energy

financial security

comfortable seating

effective treatment

best-in-class service

by reporting information honestly

How is a report writer’s character revealed in a report?

by including headings

by providing facts that help in the decision-making process

by drawing attention to the report writing style

by addressing the needs of the decision makers

by reporting information honestly

analyzing the audience.

In order to craft messages that persuade people to modify their ideas, you must spend a significant amount of time

proofreading the text.

perfecting the hard sell.

gaining attention.

analyzing the audience.

providing a rationale.

entering into the process with preexisting assumptions

Which practice reduces the credibility of research?

focusing on transparency and disclosure

providing all relevant facts, even if they do not fit into convenient conclusions

using business databases such as EBSCO and IBISWorld

discussing data relationships with colleagues

entering into the process with preexisting assumptions

help researchers understand an issue in more depth than closed questions.

One advantage of open-ended questions is that they

are easier for researchers to quantify and analyze than closed questions.

restrict respondents to rating scales and multiple choice.

help researchers understand an issue in more depth than closed questions.

are more objective than closed questions.

are more frequently used in surveys than closed questions.