Change Management and Team Dynamics Vocabulary

A collection of vocabulary flashcards related to change management and team dynamics concepts.

Change management

Achieving goals by changing behaviors or processes due to outside forces.

DADA syndrome

Emotional response to unwanted change—Denial, Anger, Depression, Acceptance.

Lewin’s stages of change

Three steps—unfreezing, changing, and refreezing—to guide people through change.

Force field analysis

Tool to weigh pros and cons of a change before acting.

External forces

Outside pressures like market trends, competitors, or technology.

Internal forces

Inside factors like leadership changes or company culture.

Resistance to change

Pushback from people when faced with change.

Creativity

Coming up with meaningful new ideas.

Innovation

Turning ideas into successful new products, processes, or ways of working.

Types of innovation

Product, process, structure, people, exploitative, and exploratory.

Team roles

Clearly defined tasks and behaviors that affect success.

Five stages of team development

Forming, storming, norming, performing, and adjourning.

Effective teams

Teams with clear goals, strong communication, accountability, and trust.

Conflict

Disagreement that can be good or bad for a team.

Communication networks

The ways messages flow in an organization.

Downward communication

Communication from leaders to workers.

Ethnocentrism

Thinking your culture is better than others.

Workplace diversity

Having a mix of people from different backgrounds.

Organizational structure

How tasks and roles are arranged in a company.

Chain of command

Line of authority from top to bottom.

Delegation

Giving someone else the authority to do a task.

Active listening

Listening with full attention and empathy—understanding both words and feelings, and responding thoughtfully.