Chapter 9 Employee Retention and Terminations

Practice flashcards covering leadership strategies for retention, progressive discipline procedures, termination processes, and unemployment compensation based on the Hospitality and Restaurant Management 3rd Edition.

What is the "Warm body" Syndrome in employee selection?

A hiring mistake where managers hire any available person to fill a position quickly rather than taking the time to recruit the right candidate.

What are two drawbacks of relying solely on shadowing an experienced employee for training?

New employees may learn incorrect procedures, and it gives the impression that the manager is not concerned with the new employee's success.

What is the definition of "quiet quitting"?

A term used to describe employees who do the bare minimum required by their job description without going above and beyond, often due to feeling undervalued or overworked.

What occurs during "quiet firing"?

Managers, often unintentionally, create conditions that encourage an employee to leave, such as reducing hours, withholding feedback, or limiting growth opportunities.

What is the primary goal of the progressive discipline process?

To improve employee performance and retain the employee by assisting them until performance reaches established standards.

Which six elements should be included in a written warning report?

1. Date and time of the meeting; 2. Clear statement of the problem; 3. Comparison of behavior to the standard; 4. Plan of action to improve; 5. Objective way to measure outcomes; 6. Deadline to achieve results.

What is a Performance Improvement Plan (PIP) or disciplinary probation?

A specific time period during which an employee must consistently meet job standards or other reasonable conditions as a condition for continued employment.

What are four common reasons for involuntary termination?

1. Lack of work; 2. Lack of funding; 3. Unsatisfactory performance; 4. Violation of company policy.

What constitutes a Wrongful Discharge claim?

Legal action taken by a former employee claiming that their termination violated federal or state antidiscrimination laws, a contract, or a written promise.

What are examples of "terminable acts" that can lead to immediate termination?

Disruptive or destructive behavior, insubordination, theft, harassment, and alcohol or drug abuse.

What are the 7 steps in the termination process?

1. Identify the cause; 2. Ensure proper documentation; 3. Obtain approvals and legal advice; 4. Assemble termination package; 5. Conduct the meeting; 6. Ensure surrender of company property; 7. Adjust security.

How can effective exit interviews assist restaurant management?

They help reduce turnover, improve the employee experience, identify issues needing fixes, and determine the developmental needs of the manager.

What does COBRA stand for and what does it provide?

Consolidated Omnibus Budget Reconciliation Act; it provides departing employees the option to continue health insurance by paying $102\%$ of the cost.

How long are unemployment compensation benefits typically paid?

Benefits are paid for a maximum of 26 weeks, though they can go up to 99 weeks in some cases.

What is the basis for calculating unemployment compensation benefits?

Benefits are based on a percentage of earnings over a 52-week period.