Management 300 FINAL

setting objectives

Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do?

planning.

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of:

organizing

When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of:

leading

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of:

effectiveness.

. The degree to which an organization achieves a stated goal refers to:

organizational efficiency.

For a widget manufacturing company, worker-hours per widget is a measure of:

handling paperwork.

Of all management duties, one of the things managers like the least is:

Disseminator role

Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees, enabling them to make quality decisions. Gail is performing which of the following roles?

Liaison

According to Mintzberg, which of these is an interpersonal role?

leader

If a manager finds a severe decline in employee morale and direction, he or she may need to spend more time in the _____ role.

spokesperson

One of the roles that a small business manager may emphasize over a counterpart in a large organization is:

bottom line

Since not-for-profit organizations do not have a conventional _____, managers may struggle with the question of what constitutes results and effectiveness.

Managers supervise team members' tasks.

Which of the following is a characteristic of a traditional management approach?

Behavioral sciences approach

The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach?

modern global warfare.

The management science perspective emerged after World War II to treat problems associated with:

humanistic

From the 1950s until today, which management perspective has remained the most prevalent?

interdependent

It is often difficult to make decisions about subsystems because they are:

Contingency view

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?

It does not appreciate the careful study of tasks and jobs.

Which of the following is not a criticism of scientific management?

Rational authority

According to Weber's ideas on bureaucracy, organizations should be based on which of these?

Human relations increased productivity.

A key finding in the Hawthorne studies was which of these?

jugaad

Used widely by Indian companies, _______ refers to an innovation mind-set that strives to meet customers' needs quickly and inexpensively.

e-business

Of the management trends that have been popular over the past decade, managers are most aware of:

Organizational environment

_____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

employers

All of these are a part of an organization's task environment, except:

suppliers

_____ is(are) included in an organization's task environment.

sociocultural

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in _____ environment.

economic dimension

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the

Boundary-spanning

Which of the following roles is assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?

customers

The people and organizations in the environment who acquire goods or services from the organization are:

boundary-spanning.

Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, everyday consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as:

Visible artifacts

Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture?

. In the current external business environment, which of the following is true?

In the current external business environment, which of the following is true?

merger

When two or more organizations combine to become one, it is referred to as a:

Internal environment

Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?

culture

the set of key values, beliefs, understandings, and norms shared by members of an organization

expressed values and beliefs.

The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is:

Involvement culture

Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess?

Story

_____ is a narrative based on true event that is repeated frequently and shared by organizational employees.

fast; high-risk

The adaptability culture emerges in an environment that requires _____ response and _____ decision making

Consistency culture

Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?

Corporate culture

_____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

Quadrant D

Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry's company most likely falls in which quadrant of organizational performance and culture?

use long-term contracts.

In the shift from an adversarial to a partnership orientation, an organization should:

Bottom of the pyramid strategy

The Digitec company has recently decided to design and manufacture a laptop that retails for under $50, in an effort to make information technology available to people in places like rural Africa and rural India. This is known as what type of strategy?

Geocentric companies

_____ place an emphasis on a worldwide perspective.

outsourcing

The Maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of:

China and India

As a first step into international business, which two countries are most companies going to today?

greenfield venture

Go RVing, a U.S. company, built a subsidiary from scratch in England. This is an example of:

low uncertainty avoidance

Jana has a high tolerance for the unstructured, the unclear, and the unpredictable. She can best be described as having:

A franchise

Your company is interested in producing and marketing a line of coffee that will penetrate the Chinese market. Your firm is willing to supply the equipment, products, product ingredients, trademark, and standardized operating system to entrepreneurs. What type of strategy are you going to use?

political risk

A company's risk of loss of assets, earning power, or managerial control due to politically based events or action by host government is referred to as:

international management

The management of business operations conducted in more than one country is called

Taiwan

Which of the following countries possesses a high performance orientation

masculinity

Austria's cultural preference is for achievement, heroism, assertiveness, and material success. This would be considered:

Spain

Which of the following countries possesses a high degree of assertiveness?

23

How many nations signed on for negotiation when GATT was created in 1947?

High-context

Kim, a Japanese expatriate working in Denmark, tends to use communication primarily to build personal social relationships. She feels that relationships and trust are more important than business. Kim is surprised that her business associates in Denmark do not share the same views. Based on this information, Kim most likely grew up in what type of culture?

autocratic

The _____ leadership style matches with the preconventional level of personal moral development.

WTO

Which of the following has a goal to guide the nations of the world toward free trade and open markets?

law

The thinking underlying the domain of ____ is the closest to the justice approach

postconventional

When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked his life to save men who were being picked off by sharks. The Navy pilot was operating from the _____ level of moral development.

NAFTA

Which organization originated and supports the idea of small businesses operating on a global level?

individualism approach

When everyone is pursuing self-direction, the greater good is ultimately served because people learn to accommodate each other in their own long-term interest is an example of the:

tariffs and taxes

The legal-political environment includes:

An organization's decision to hire for an open position is in the:

An organization's decision to hire for an open position is in the:

utilitarian approach

Robbie's Robots decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was best for the total corporation. This is an example of the:

75

A recent poll found that over _____ percent of people surveyed say corporate America's moral compass is pointing in the wrong direction

an ethical dilemma

A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making it difficult to distinguish right from wrong, is considered:

What am I going to get from making this decision?

Which of these best illustrates the preconventional stage of moral development?

a stakeholder

Any group within or outside the organization that has an interest in the organization's performance is called:

courts

All of the following are examples of special interest groups, except

Sustainability

Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources?

Milton Friedman

The profit-maximizing view of economic responsibility is advocated by:

Discretionary

Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics?

principle-based

Statements that define fundamental values and reference organizational responsibilities, products and employees are often called:

positive

The relationship between social responsibility and financial performance has been shown to be:

economic responsibility

The base of the corporate social responsibility pyramid is

plan

A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n):

Planning

Of the strategic management functions, which is considered the most fundamental

The development of a mission statement

The planning process begins with which of these?

strategic plans

A long-term time frame is most closely associated with

tactical

Sarah is a middle manager at Stylin' Sneakers Corporation. She is most likely responsible for the achievement of _____ goals.

Covers key result areas

Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the following criteria for effective goals?

Management by objectives

Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what management method?

Plans can create a false sense of security.

Which of the following is a commonly-cited limitation of planning?

Designating a crisis management team in the event of an environmental disaster

Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company has a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis?

Strategy execution

_____ refers to the use of managerial tools to direct resources toward the achievement of strategic goals.

Scanning the external environments

Where does the information about opportunities and threats comes from?

a star

Double Click, Inc. has a number of strategic business units. Their hand-held computer unit has a large market share in this rapidly growing industry. Their hand-held computer business would be classified as:

It has a large market share in a slow growth industry

Which of these is true about the cash cow?

Differentiation

Which of the following strategies involves rewarding an employee's innovation

Programmed

_____ decisions are associated with decision rules.

a programmed decision

Bierderlack has a policy that states that more than three absences in a six-month period shall result in a suspension. Colleen, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of:

Wicked decision problem

During the fallout of the global financial crisis of the late 2000s, finance companies had to make important decisions in a highly ambiguous environment. The decision to buyout failed banks could best be described as what type of decision?

The classical model of decision making

Riley is a manager at the Tinker Tools. She is expected to make decisions that are in the organization's best economic interests. Her decisions should be based on which of the following models?

Bounded rationality

Melissa is a manager at InStylez Clothing. Her job is very complex and she feels that she does not have enough time to identify and/or process all the information she needs to make decisions. Melissa's situation is most consistent with which of the following concepts?

political

The _____ model closely resembles the real environment in which most managers and decision-makers operate.

Directive

Which style is used by people who prefer simple, clear-cut solutions to problems?

Being influenced by initial impressions

Finance managers at Big Bend Inc. made a financial blunder when they solely looked at the previous year's sales to estimate sales for the coming year. Of which management bias is this an example?