Consolidated Loan Statuses – Merchant Dashboard

Vocabulary flashcards summarizing each consolidated loan status a merchant can see in the dashboard, along with its meaning or borrower action required.

Awaiting Offer Selection

Offers have been presented, but the borrower has not yet clicked the onboarding link to choose an offer.

No Customer Account

The borrower clicked the onboarding link but has not created a login yet.

Borrower Agreement Not Signed

The borrower created a login but has not signed the Truth-in-Lending (TIL) disclosure.

Payment Preferences Needed

The borrower must either connect a bank account or choose to skip bank connection.

Email Verification Needed

Email verification is the only remaining borrower task.

Customer ID Doc Needed

New Accounts requires an identity-verification document from the borrower.

Customer Address Doc Needed

New Accounts requires an address-verification document from the borrower.

Credit Union Form Needed

The borrower must complete a credit-union memberization form to open the loan.

Phone Verification Needed

Phone verification is the only remaining borrower task.

More Customer Info Needed

Additional private information is required (e.g., completing a fraud-prevention phone call).

Loan Under Review

The loan application is being evaluated and is not yet approved or declined.

Loan Approved and Preparing Account

The loan is approved, and account setup is in progress.

Loan Approved and Ready to Transact

The loan is approved, and funds can now be transacted.

Loan Declined

The application was denied (includes no-hit or credit-freeze scenarios on the TransUnion file).

Customer Withdrawn

The borrower voluntarily withdrew the loan application.

Offer Expired

The borrower’s offer window lapsed before acceptance.

Project Completed

The underlying home-improvement project has been marked complete.

Payment Request Pending

A payment request has been initiated and is awaiting processing.

Payment Confirmed

The requested payment was successfully processed.

Payment Declined

The requested payment failed or was refused.

Payment Request Cancelled

An initiated payment request was cancelled before completion.