Management Mid Term

Masato is the billing manager for a large primary care clinic. He has expertise with the accounting software, insurance coverages, and handling client concerns. Because he possesses these technical skills, Masato can be considered a(n) ________ worker.

Knowledge

What are the four principal functions of management?

planning, organizing, leading, and controlling

As a university president, Hazine presents diplomas at commencement, announces awards and promotions to faculty, and issues regular statements about the importance of adhering to university policies. These behaviors are part of Hazine playing the ________ role.

figurehead

Samara conscientiously strives to achieve both efficiency and effectiveness for her company. She carefully plans, organizes, leads, and controls her company resources, including her employees. Samara is

managing

Jorge is an associate for a large retailer. Sometimes Jorge works alone answering customer questions or moving inventory. Other times, he works with other associates to rearrange displays or complete large orders. Jorge is probably a(n)

nonmanagerial employee

When the sales of a certain flavor of ice cream slowed, a national grocery retailer decided to drop the price of that product, which resulted in a large increase in sales of the ice cream. This sales increase is a type of

feedback

When a worker at a toilet paper mill uses the machines to turn pulpwood into rolls of paper, the worker is taking part in a

transformation process

Which of the following is a key benefit of studying theoretical perspectives on management?

They serve as a guide to action and a source of new ideas.

If publishing at a newspaper company is arranged so that editors, editorial assistants, and reporters coordinate to determine which stories should be published, this community arrangement would align with ideas brought forth by

Mary Parker Follet

The manager of a private limousine service is interested in implementing the principles of administrative management, which involves

managing the total organization

Chyaru and her managers are discussing the unemployment, inflation, and interest-rate trends that might affect their chain of coffee shops over the next 12 months. The managers are studying the ________ forces in their organization's general environment.

economic

Following a riot at the prison she supervised, Safiya was immediately fired. Safiya appealed her termination to the Corrections Board saying that the ________ approach to resolving ethical dilemmas meant she was entitled to the fundamental right of due process, which would include an investigation and hearing prior to any decision about her job status.

moral rights

Loukas is the CEO of a company that makes laundry detergent. Even in this very competitive market, Loukas acts with ________ to take actions that benefit the interests of society as well as the organization.

social responsibility

Which forces are part of the macroenvironment?

economic, technological, sociocultural, demographic, political-legal, and international

The nature of sharing on social media networks and the trend toward owning fewer material goods are examples of ________ forces that have caused subscription-based commerce to double in recent years.

sociocultural

Cyril, who manages an ATV dealership, is determined to implement management by objectives to help

motivate his employees

The managers of Kai’s Catering want to increase the number of events booked by 20%. To accomplish this, a(n) ________ was established to include clear weekly targets for number of deposits received.

operating plan

The top managers of One World Enterprises are meeting for the week to look at the long-term company goals and overall direction of the organization. The CEO has expressed his concern over the economy and has told his managers to look closely at the environment outside the organization before making decisions and to be future oriented. In this meeting, top managers of One World are

doing strategic planning

Research on MBO shows that participative goal setting is

just as effective as when managers set the goals.

Kumail initiated MBO in his company 12 months ago. Now, Kumail about to conduct his first-ever performance appraisals with his employees. Which of the following statements would you offer to Kumail as advice?

Be sure to reward employees who meet their objectives.

Food Well Inc. is an organization that operates several companies that market bulk food products, restaurant equipment, and disposable dishes. Recently, Food Well acquired a restaurant consulting division. Food Well is pursuing a(n) ________ strategy.

related diversification

Farrah’s Furniture sells modern desks, chairs, and other office furniture mainly to businesses and institutions. An example of Farrah’s pursuing a growth strategy would be

expanding to sell home furnishings

In a SWOT analysis, organizational strengths are

skills and capabilities that give a company advantages in executing its strategies.

The second step in the strategic-management process is a(n) ________, where managers look at where the organization stands, and then determine what is working and what could be different to maximize efficiency and effectiveness in achieving the organization’s mission.

current reality assessment

________ requires a manger to visit an earlier step in the strategic-management process in order to revise actions if necessary.

the feedback loop

Isaiah knows that what his boss has asked him to do is not in the best interest of the company. He also knows that if he does not do what he was asked to do, he will be written up and put on disciplinary action. He decides instead to do what his boss wants, just slower than his boss may have liked. Isaiah is using the principle of

if all else fails, slow the spread of bad practice.

________ is a technique used to predict future outcomes based on historical data and analytics techniques.

predictive analysis

________ is the idea that proposes that the ability of decision makers to be rational is limited by numerous constraints, such as complexity, time, cognitive capacity, values, skills, habits, and unconscious reflexes.

bounded rationality

Despite your best intentions, it’s hard to bring the best evidence to bear on your decisions. Why?

There’s too much evidence and there’s not enough good evidence.

Haya operates a car dealership, and she has been working to come up with ways to overcome the incredibly high competition her business faces. There are six other dealerships within a one-mile radius. So far, Haya has thought of doing a car giveaway event, adding extended warranties on every new car that is sold, or running advertisements through the mail. Haya is at which stage of the decision-making process?

thinking up alternative solutions