Class Review Flashcards

These flashcards cover key concepts, definitions, and examples from the lecture notes on communication, discipline, and organizational change.

What are the four topics discussed in Chapter 1 of the lecture?

Communication, discipline, dismissal, and downsizing.

What is the relationship between divorce rates and second marriages?

Second marriages are more likely to end in divorce compared to first marriages.

What is one of the leading causes of divorce mentioned in the lecture?

Communication problems.

Define communication in the context of the lecture.

The transfer and understanding of a message between two or more people.

What are formal communication channels?

Communication channels established by an organization to transmit messages and facilitate formal activities.

Name an example of a formal communication channel in the class.

D2L (Learning management system) used for announcements and grade communication.

What is upward communication?

Communication that flows from employees to management.

What is a common disciplinary problem related to workplace attendance?

Tardiness.

What should be done when investigating a disciplinary problem?

Document all findings and gather perspectives from everyone involved.

Differentiate between preventive and corrective discipline.

Preventive discipline aims to encourage compliance before an infraction, while corrective discipline follows an infraction.

What is the difference between voluntary and involuntary turnover?

Voluntary turnover is when employees choose to leave, while involuntary turnover is when the organization terminates employment.

What should happen to the documentation in a case of employee discipline?

It should be accurate and complete to justify actions taken.

What does constructive dismissal involve?

Changing an employee's working conditions unfavorably to encourage them to quit.

How does downsizing affect workplace morale?

It typically decreases morale among survivors and remaining employees.

What is a major cost associated with turnover?

Separation costs, such as interviewing and hiring new replacements.

What is turnover contagion?

The phenomenon where employees feel encouraged to leave an organization after seeing others do so.

Why should disciplinary actions be documented?

To provide justification for potential variability in marking or consequences due to employee behavior.

What is the primary focus of downsizing?

To improve organizational efficiency, productivity, and competitiveness through workforce reduction.

What is a recommended practice for conducting termination meetings?

Hold the meeting in a private location to maintain confidentiality and dignity.

What is the significance of recognizing survivors post-downsizing?

To address their concerns about job security and morale.

What is one psychological effect of downsizing on employees?

Increased job insecurity and decreased self-esteem.

What should you do if you have a problem with a group project?

Document the issues and keep the group representative informed.