Medication Safety and Communication Skills

Describe Avoidance

denial that the error happened and refusal to help fix it.

FMEA

________ identifies both sources and consequences of failures based on past events.

honest atmosphere

To error is to be human: creating a safe environment where errors are nonpunitive is essential to have an open and ________.

hearing or visual impairments

cannot understand written information

To error is to be human

creating a safe environment where errors are nonpunitive is essential to have an open and honest atmosphere

avoidance

denial that the error happened and refusal to help fix it

blame

"It was someone elses fault they messed up"

what is an example of a distraction over the phone

heavy accents as well as other language barriers

what is a possible problem with handwritten medication orders

unclear abbreviations

what is a common communication problem with the patient

they cannot understand the terminology

what is the purpose of reporting errors

not to get someone in trouble but to learn from it and possibly better the safety precautions

what us the best way to start initial contact with patients after a med error

When meeting try to go somewhere private

What is the best way to handle a patient after you made a mistake

You should make sure that you do not rush through the experience and allow patients time to ask questions and express their feelings.

what is the best way to Contact Other Health Care Providers

be in control of the information

what does an RCA do

Focuses on specific root causes of error; it asks why not how

what is the majority cause of error

caused by the system and not the person

what do you do if patients are having a hard time understanding the material given to them

Allow them to ask questions and in reverse ask them questions after