chapter four study

What is one issue that can be made worse by going to court?

It is expensive, which can make problems worse.

What are conflicts?

Conflicts are a natural part of everyday life.

What is the least formal conflict resolution strategy?

Informal talk.

How is a negotiation usually resolved?

Settlement usually resolves negotiation cases.

What are the results of a court action?

One party wins while the other loses, resulting in no resolution.

What is Negotiations?

The process of discussing an issue to reach a settlement or agreement.

What is Mediation?

A process where a third person helps disputing parties talk and settle their differences.

What are informal talks?

A conversation between two people discussing a problem without external help.

What is Arbitration?

A process where both parties agree to let one or more people listen to arguments and make a decision.

Is going to court the best way to resolve a conflict?

No, it is the worst way because it is expensive, time-consuming, and usually creates more conflict.

What conflict resolution method resembles court?

Arbitration resembles court because a third-party resolves the conflict like a judge.

What is an ombudsperson?

A person with the power to investigate complaints and help achieve fair settlements.