Chapter 4 Quiz (MEDA 100)

Which of the following best describes the major reason communication is of the utmost importance in the health care setting?

Communication serves as the foundation for all patient care

Which of the following is the type of question that is frequently asked by individuals seeking a new physician and clinic?

Will the doctor listen to what I have to say?

The principle barrier to communication at the point of care is which of the following?

Emotional tension

Which of the following is the person who decodes the message?

Receiver

Which of the following is NOT one of the Cs of communication?

Current

When communicating within the health profession, which would not be considered a technique to keep in mind?

Patients should be encouraged to not verbalize their feelings

Which of the following best describes the interview technique used when asking the patient, “Are you still taking your medication?”

Close-ended question

Which of the following best describes the interview technique used when asking the patient, “What type of care will you have during your recovery?”

Open-ended question

Facial expression is considered one of the most important and observed nonverbal communicators.  Why is this?

Each facet of the face sends a nonverbal message

Which of the following must be present to achieve effective verbal and nonverbal communication?

Congruency

Which of the following is the founder of humanistic psychology and the creator of the hierarchy of needs?

Abraham Maslow

Which of the following is the highest level of the hierarchy of needs?

Self-actualization

Before any therapeutic communication can begin, the patient must first be willing to trust the medical professional and give hones answers to their health questions.  Which of the following are considered steps to building trust:

Active listening

Which of the following best describes the defense mechanism used when a patient does not react by showing emotion after hearing bad news?

Denial

Which of the following best describes what must be considered when formulating the message in the communication cycle?

The four modes of communication must be taken into account

Which of the following is an example of an indirect statement?

I'd like to know more about your daily routine

1/2 x 1/4=

1/8

2/3 divided by 3/4=

8/9

Which of the following is an example of an open ended question?

How has your stomach been feeling lately?