Inman Notes Domain 3

policies

general decision-making guidelines, boundaries within you must operate

Ex- all customer complaints will be addressed in one day​

procedures

Chronological sequence of activities; specific guide for daily operations

Ex- how to run the dish machine

staffing patterns (acute care conventional)

17 minutes per meal

OR

3.5 meals per labor hour

master schedule

serves as overall plan; days on and off, vacations; basis for developing weekly schedule

shift schedule

staffing patterns for a particular operation; postions and hours worked, number of days worked per week, relief assignments

production schedule

time sequencing of events required to produce a meal; employee assignments and menu items; quantity to prepare and the timing (what to do when)

absolute FTE

minimum number of employees needed to staff the facility

counts the productive hours (hours ACTUALLY worked)

adjusted FTE

also takes into account the benefit days and days off

FTE/day =

(labor hours worked/day ) / 8 hour normal work load

FTE/week =

(labor hours worked/week ) / 40 hour normal work load

FTE/year =

labor hours worked that year / 2080 hour normal work load

1 year FTE = ____ hrs

2080

work simplification procedures

looks at SMALLEST parts of the job (hand movements, steps taken)

motion economy (work simplification procedure)

reduce motions and time required

occurrence sampling (work simplification procedure)

observe random samples (intermittent observations) to determine percentage of time working or idle

pathway chart or flow diagram (work simplification procedure)

scale drawing showing path of worker during a process

operations chart (work simplification procedure)

movement of hands; reduces transportation and re-plan work areas

process charts (work simplification procedure)

steps involved in processing using symbols

cross charts (work simplification procedure)

efficiency of equipment placement, studies of work motions, shows number of movements between pieces of equipment

meals per labor hour =

# meals produced / # hours worked

basic needs

physiological- food, clothing, shelter

security and safety- insurance, retirement plans, job security

higher human needs (motivators)

social- organized activities

self-esteem- job title, praise, rewards, promotions

self-realization/self-actualization- realizing your potential growth using creative talents, advanced training, job enrichment

when basic needs are met, the higher needs become ________________

motivators

autocratic leadership

- demands obedience

- most control

- takes full responsibility

(good style in time of crisis)

consultative leadership

asks for input, but makes final decision alone

bureaucratic leadership

by the book, follows procedure to the letter

participative leadership

- most effective style

- employees work under general supervision, the boss delegated authority, employee oriented

- decision making spread evenly throughout organization

- full involvement of employees in setting goals, making job-related decisions

- uses quality circles

quality circles

small group of employees who meet regularly to identify and solve problems

free rein (laissez-faire) leadership

- least control

- group makes decision

country club management

- employee centered

- seeking approval and acceptance

- comfortable, friendly atmosphere

1 (low employee concern) : 9 (high production concern)

team management

- high concern or both people and production

- common stake in purpose

- best method

9 (high employee concern) : 9 (high production concern)

impoverished management

- exert minimum effort to get work done

- desire to hang on

1 (low employee concern) : 1 (low production concern)

authority, obedience, autocratic

- focus on production, managing tasks, domination, mastery, control

- people are like commodities like machines

9 (high employee concern) : 1 (low production concern)

scientific management (Taylor)

focuses on physical aspects of the job

Management by Objectives MBO (Drucker)

- type of democratic management that provides control from within

- establish performance goals WITH employees

- participative leadership

steps in control process (4)

1. establish qualitative and quantitative standards

2. measure performance

3. compare to standard

4. take corrective action

decision making/problem solving steps (6)

1. recognize and analyze problem

2. determine workable solutions

3. gather data

4. choose solutions

5. take action

6. follow-up the action

unemployment compensation

insurance against loss of income

workman's compensation

- administer by state

- insurance covering employers' liability for the costs of any accident incurred by an employee in connection with their job

national labor relations act- wagner act 1935

guaranteed right to organize and join labor unions

PRO labor

taft hartley labor act- labor management relations act 1947

balanced powers of labor and management, amendment to wagner act

PRO labor

landrum-griffin, labor management reporting and disclosure act 1959

bill of rights for union members; regulates internal union affairs

civil rights act 1964

prevents discrimination in employment based on race, color, religion, sex, national origin, political affiliation, overseen by EEOC

fair labor standard act 1938

minimum wage or wage hour law; set minimum wage

amendment- equal pay act 1963

prohibits discrimination on basis of sex

Age Discimination in Employment Act 1967

prevents discrimination due to age (protects older workers)

family and medical leave act 1993

up to 12 work weeks of unpaid, job-protected leave during any 12 months for birth or placement of a child for adoption, to care for an immediate family member, or medical leave for a serious health condition

americans with disabilities act 1992

must provide reasonable accommodations- remove barriers, have wide aisles (36") and doors (32"), install ramps, lower shelves and phones, rearrange tables and chairs, flashing alarm lights

HIPAA

Health Insurance Portability and Accountability Act 1996

Health Insurance Portability and Accountability Act 1996

allows employees to transfer coverage of existing illness to a new employer's insurance plan

affordable care act (ACA) 2010

expand healthcare coverage available to employees and their families

job description

- reflects required skills and responsibilities

- matches applicants to job, orientation and training, employee appraisal

job specification

- duties involved, conditions, qualifications (education, experience)

- written for each job (not each position)

- used in selection and placement of employees at hiring

- does not have detailed info as to what to do or time involved

job enrichment

- upgrades job by adding motivating factors

- increases # of tasks and control the employee has over job (more decision making power)

fair employment practice law

- adopted by states

- makes it illegal to ask about a candidates race, religion, sex, national origin, age, marital status

CAN ask AFTER hire

statutory benefits

payment required by law to ensure income in event of unemployment, injury or death (must be provided)

union steward

an employee who represents fellow employees as the union representative

Steps in collective-bargaining (3)

1. bargaining between union steward and management

2. if that fails, mediation (neutral person helps settle difference, decision is NOT binding)

3. if that fails, arbitration (hearing to dissolve a dispute during an impasse; decision IS binding)

disciplinary action/grievances (if NOT unionized)

the contract states a written formal grievance procedure

cash flow budget

- projects revenues and expenses, showing input and output of cash over time

- purpose is to determine if fund will be available when needed

capital budget

- plant facilities, equipment, cost of improvements adn repairs, expansions, replacements

- includes expenditures whose returns are expected to last beyond 1 year

edible portion (EP)

amount of food available for eating after preparation and/or cooking

As Purchased (AP)

amount of food before processing

EP cost /lb =

raw purchase cost (AP) / cooked edible weight

profit and loss statement (income statement)

- shows operating results over a period of time

- presents the income (revenue), expenses and profit (or loss or break-even) over the course of the budget period

balance sheet

- shows financial condition as of a particular date

- lists assets (cash, inventory, accounts receivable)

- lists liabilities- amounts owed to others

costs of sales

cost of raw beverages sold

gross profit

profit shown after deducting raw food and beverage (cost of sales) from sales (revenue)

net profit

profit shown after ALL expenses have been deducted from sales

1st step of marketing process and plan

identify a need that is not being filled (market niche)

4 P's of Marketing Mix

Product

Place

Price

Promotion

social marketing

use of marketing principles to advance a cause, idea or behavior

business marketing

filling a customer's needs or desires

when cost increases, the break even point _______________

increases

cost/benefit analysis

compares cost to benefit

is it worthwhile to complete this project?

cost/effectiveness analysis

compares alternative courses of action

what method of intervention is the most effective?