Society and institution 1

prompt

quick, without delay

query

a question or enquiry

responsive to

listening, taking things seriously and acting upon complaints

accommodating

willing to understand and help

get back to (someone)

to call or write back with an answer

impeccable

100% perfect, faultless

obliging

willing and happy to do things for someone

incompetent

failing through insufficient skill, knowledge or training

impersonal

lacking a personal element or feeling of human warmth

shoddy

poor quality of service or goods

substandard

below the expected standard

uncooperative

not supportive, unwilling to work together

backlog

a number of orders waiting to be dealt with

sense of urgency

the feeling that a request is important or urgent

helpline

a telephone number where you can get help if you have problems

put (someone) on hold

to make someone wait during a phone call

under guarantee / warranty

having a written promise by a company to repair or replace a faulty product

secure site

a web address where no outside person can read your details

set up an account

to enter all the details necessary to open an account

privacy policy

a set of rules to make sure user data and accounts are kept private

secure transactions

business exchanges that protect financial details

availability

whether a company can supply something when requested

home page

the main or first page of a website

FAQ

frequently asked questions

browse

to look through goods or services offered before buying

site index

an alphabetical list of the contents of a website

immediate dispatch

goods being sent out at once without delay

nationwide

covering or serving the whole country

track

to follow the progress and delivery of an order

in-store

in a physical, real shop