Hotel rooms

K1R

King city view.

R2

2 queen city view

K1D

King coastline view

Q2DV

2 Queen coastline view

RRFF

King Oceanfront

Q2FF

2 queen oceanfront

RRJV

King Junior suite

Q2JV

2 queen junior suite

K1RRD

King handicap city view (roll in shower)

Q2RRC

2 queen handicap city view (accessible bath tub)

Q2TFD

2 queen oceanfront handicap (roll-in shower)

Rooms that have no windows

253 and 254

Rooms that have windows looking into the lobby

242, 243, 249, 250, 251

Rooms near elevator

Rooms ending in 01, 55, 46, 47, 48, 21, 23

Restaurants

Waves craft bar kitchen(Tuesday-Saturday 5pm-9pm), salt(7am-11am), Mercato(6:30-10pm), longboards tiki beach grille(11am-10pm) castaways

Who can check in for a team member rate plan

Only the team member that booked the room

Who can check in for a friends and family rate plan (FF)

Only the person who made the reservation (the person who the reservation is under)

Check in

Ask for name, confirmation number. Confirm ID. Check for Hilton honors, ask them then click (search profile). Confirm phone number and email. Assign room. Get auth for card, (click card-clear-obtain cc-request auth-calculate amount). If they e-check in you don’t run card. They are in-house. Ask if need parking permit, give it to them and add it to their receipt. (Account-drop down menu-parking-check until check out-add list-ok). Make at least two keys. Give them keys and write their room number, give them their benefits card if they are diamond gold or silver, give them any vouchers or envelopes left in the bin for them. Done.

Can we make changes to reservations to made through third parties like Expedia?

No, they are prepaid, so we can’t refund them for rooms if they leave early, we can’t change name of person who made reservation. We also can’t tell them the rate they pay because it’s confidential typically and we can see the actual rate Expedia is charging. Only what we are getting from Expedia. They have to go through Expedia.

Who do we never waive the cancellation fee for

No shows and Hilton advanced reservations. This can be seen on the tag. We also don’t refund the cost of the room for Hilton advanced members