2 Introduction

what does transformation mean in OCSM?

it can be physical, physiological and informational

which department has the biggest impact on the triple bottom line?

operations and supply chain management

what do UN SDGS stand for and why are they relevant to OSCM?

United Nations Sustainable Development Goals; they guide sustainable practices in supply chains

how does amazon use robots in its fulfillment centres?

robots move goods to workers, increasing speed and reducing strain

how did henry ford’s wage-doubling and shorter workweek help his company?

reduced turnover, attracted talent, boosted productivity, and increased consumer demand

why is managing service organizations often more challenging than manufacturing?

services involve customer interaction, subjective quality, and cannot be inventoried

what are the 8 strategic priorities in oscm?

cost, quality, delivery, flexibility, service, environmentalism, social responsibility, information access

what is the #1 global supply chain risk today?

climate change

how could increasing tariffs help the planet?

by encouraging local production and reducing global shipping emissions

what are the top 10 supply chain trends in 2025?

ai, global trade dynamics, big data & analytics, cybersecurity, agility & resilience, visibility & traceability, digital integration, strategic sourcing, workforce evolution, risk management.

how has byd’s oscm design contributed to its success?

through strong integration of product design, supply chain efficiency, and sustainability

what is meant by the “triple bottom line”?

measuring success by profit, planet, and people instead of just profit.

what is the main difference in quality measurement between goods and services?

goods quality is objective and measurable, while services quality is subjective and based on customer perception

what is a key advantage of supply chain transparency?

it increases customer trust by showing the origin and process behind products

what are the main steps in supply chain risk management?

identify risks, assess probability and impact, develop mitigation strategies, and prepare contingency plans.

why has the service sector grown so much in recent decades?

increasing demand for services, globalization, and higher customer expectations for convenience and experience.

how does marketing integrate with operations management?

by ensuring customer service meets promises and supporting new product introductions

how does finance integrate with operations management?

by providing funds for inventory, equipment, and analyzing payback on investments

what are structural (tangible) decision areas in oscm strategy?

capacity, distribution, facilities, process technology, and vertical integration

what are infrastructural (intangible) decision areas in oscm strategy?

human resources, research & development, organizational structure, planning & control, and supplier relationships