6.1 Recal the purpose of the following ITIL practices

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7 Terms

1
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Change enablement

the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a change schedule in order to maximize the number of successful IT changes.

2
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monitoring and event management

the practice of systematically observing services and service components and recording and reporting selected changes of state identified as events

3
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incident management

the practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible

4
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Service configuration management

the practice of ensuring that accurate and reliable information about the configuration of service, and the configuration items that support them is available when and where needed

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Service desk

the practice of capturing demand for incident resolution and service requests

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Supplier management

To ensure that the organizations suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services

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Problem management

reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors