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Change enablement
the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a change schedule in order to maximize the number of successful IT changes.
monitoring and event management
the practice of systematically observing services and service components and recording and reporting selected changes of state identified as events
incident management
the practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible
Service configuration management
the practice of ensuring that accurate and reliable information about the configuration of service, and the configuration items that support them is available when and where needed
Service desk
the practice of capturing demand for incident resolution and service requests
Supplier management
To ensure that the organizations suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services
Problem management
reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors