6.1 Recal the purpose of the following ITIL practices

Change enablement

the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a change schedule in order to maximize the number of successful IT changes.

monitoring and event management

the practice of systematically observing services and service components and recording and reporting selected changes of state identified as events

incident management

the practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible

Service configuration management

the practice of ensuring that accurate and reliable information about the configuration of service, and the configuration items that support them is available when and where needed

Service desk

the practice of capturing demand for incident resolution and service requests

Supplier management

To ensure that the organizations suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services

Problem management

reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors