Ch 12 Excellence Im Customer Service

Is a reward of providing excellent customer service

“Customers approach business expecting a positive experience“ is a _________…

Is a reward of providing excellent customer service

“Work is more personally fulfilling“ is a _________…

Is a reward of providing excellent customer service

“Customers act as coproducers (when appropriate) in assisting in the provision of their own customer service“ is a _________…

Is a reward of providing excellent customer service

“A unique competitive edge is achieved“ is a _________…

Is a reward of providing excellent customer service

“Customer challenges are recognized and productive solutions are developed to successfully retain current customers“ is a _________…

Is a reward of providing excellent customer service

“Problems are creatively solved in an effective and efficient manner“ is a _________…

Is a reward of providing excellent customer service

“Customer service providers and mgmt feel positive about the roles that they're playing in creating positive exchanges between customers and their organization“ is a _________…

Is a reward of providing excellent customer service

“Work environments are more pleasant and productive because the value of internal customers is stressed thru organization policies, procedures, and culture“ is a _________…

Is a reward of providing excellent customer service

“Businesses earn a positive reputation and the respect of customers and peers“ is a _________…

Is a reward of providing excellent customer service

“Profit goalsvare more successfully accomplished because business philosophies and focus are on satisfying customers“ is a _________…