BNMG 310 Final Exam Practice Questions

What are the three main organizational functions that communication serves?

Transmission of information, coordination of behavior, and motivation and emotion regulation.

What is a core technique of active listening?

Making eye contact and paraphrasing.

What characterizes crucial conversations?

High stakes, strong emotions, and opposing opinions.

Which communication channel is considered the richest?

Face-to-face conversation.

What is a common barrier to effective communication?

Filtering.

What is a recommended method to improve listening skills?

Ask clarifying questions.

How do men and women typically differ in communication styles?

Men are more likely to use report talk, while women tend to use rapport talk.

What does filtering in communication refer to?

Distorting or withholding information to manage reactions.

What is selective perception?

Interpreting what you see based on your beliefs.

What is the most accurate statement about the workplace grapevine?

It can be a legitimate source of informal communication.

What guideline should be followed when choosing between verbal and written communication?

Use verbal when speed and feedback are important.

How do C-type and A-type conflicts differ?

C-type conflict tends to be productive, while A-type conflict tends to be destructive.

What is a common cause of workplace conflict?

Communication breakdowns.

How is the relationship between conflict and performance best described?

Curvilinear: moderate conflict can enhance performance.

Which conflict-handling style involves low concern for both self and others?

Avoiding.

What tactic is effective for stimulating functional conflict?

Increasing group diversity.

What phase of negotiation involves identifying what you want and researching the other party?

Investigation.

How do mediation and arbitration differ?

Mediation facilitates agreement, arbitration imposes it.

Which region is more likely to use indirect communication in negotiations?

Japan.

What is the relationship between distributive and integrative negotiation?

Distributive negotiation is 'win-lose', while integrative negotiation is 'win-win'.

How are programmed decisions best described?

Routine and recurring.

What distinguishes strategic decisions from tactical and operational decisions?

Strategic decisions affect the entire organization.

What is the final step in the rational decision-making model?

Evaluate the decision.

Which decision-making model is best used when time is limited?

Bounded rationality.

What occurs during escalation of commitment?

Individuals increase investment despite negative outcomes.

What is a common decision-making bias?

Anchoring.

What does intuitive decision-making rely on?

Experience and gut feelings.

How does management differ from leadership?

Management deals with planning; leadership deals with vision.

What do trait-based leadership theories focus on?

Inherent characteristics.

What do task-oriented leader behaviors emphasize?

Goal achievement.

When is a supportive leadership style most effective according to Path-Goal Theory?

When tasks are ambiguous and stressful.

What tools do transformational leaders use?

Inspirational motivation, intellectual stimulation, individualized consideration.

What is transactional leadership primarily focused on?

Exchanging rewards for performance.

What do servant leaders primarily focus on?

Serving the needs of their followers.

What characterizes authentic leaders?

Transparency and consistency.

How is charisma in leadership best defined?

The ability to inspire and attract followers.

Which of the following is not one of the leader decision-making styles?

Directive.

What characteristics do charismatic leaders often possess?

High emotional appeal.

What is leader humility associated with?

Higher employee engagement.

According to the strategic contingencies model, how does power increase?

When a person is central to decision-making.

What is an example of expert power?

An employee known for technical skills.

What are the three responses to influence tactics?

Resistance, compliance, commitment.

Which of the following is a negative influence tactic?

Pressure.

What should one consider when choosing an influence tactic?

The audience's background and preferences.

How is political skill best defined?

Social astuteness and interpersonal influence.

What does power distance refer to?

The degree to which unequal power is accepted.