Week 5

Managing Diversity, Social/Ethical responsibilities, and Innovion

Workplace Diversity

ways in which people in an organization are similar/different to one another

Surface-level Diversity

easily perceived differences that may trigger stereotypes but don’t reflect how people think

Deep-level Diversity

differences in values, personality, & work preferences

Challenges to Diversity

Bias → Prejudice → Discrimination

Bias

a tendency or preference toward a particular perspective or ideology

Prejudice

preconceived notions towards a person/group of people

Stereotyping

judging a person based on perception of a group they belong to

Employee Resource Group (ERGs)

voluntary employee-led subgroup within an organization that shares distinctive quality/value

What is an example of an ERG?

Black ERG at AT&T

Classical View

view that management’s only social responsibility is to MAXIMIZE profits

Socioeconomic View

view that social responsibility goes further than profits to include promoting/improving society’s welfare

Social Responsibility

a firm’s obligation, BEYOND WHAT IS REQUIRED BY LAW & ECONOMICS, to pursue long-term goals that benefit society

What is in the yellow box?

Stage of Moral Development

What are factors that could determine ethical/unethical behavior? (Blue, Purple, Green, Red)

Individual characteristics, Issue Intensity

What are the different techniques that can be used to manage change?

Education & communication, Participation, Negotiation, Manipulation & Co-optation, Facilitation & Support, Coercion

What is an example of EDUCATION & COMMUNICATION?

staff unhappy w/ deduction and didn’t know it goes to their pension

When can EDUCATION & COMMUNICATION be used?

when resistance is due to misunderstanding

What is an example of PARTICIPATION?

deploying new revenue tracking software w/ help of IT

When can PARTICIPATION be used?

resisters have expertise for contribution

What is an example of NEGOTIATION?

working w/ the union to ensure acceptance of deal

When can NEGOTIATION be used?

resistance comes from powerful group

What is an example of FACILITATION & SUPPORT?

hiring counselling support during/after layoffs to ensure retention

When can FACILITATION & SUPPORT be used?

resisters are fearful and anxiety ridden

What is an example of MANIPULATION & CO-OPTATION?

“communicating” with non-union workers and sharing “facts” to win sympathy

When can MANIPULATION & CO-OPTATION be used?

powerful group’s endorsement is needed

What is an example of COERCION?

threatening closure of business

When can COERCION be used?

powerful group’s endorsement is needed

Disruptive Innovation

radically change industry

Sustaining Innovation

small, incremental changes in established products rather than dramatic breakthrouughs

what is an example of disruptive innovation?

self checkout

what is an example of sustaining innovation ?

fingerprint technology for phones

Skunk Works

innovative undertaking involving small group that is outside of normal R&D within an organization