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body language
communicating nonverbally through conscious or unconscious facial expressions, posture, and gestures
active listening
actions including nodding, maintaining eye contact, asking questions for clarification, and paraphrasing the speaker's message; these actions will help to avoid miscommunication with others.
being assertive
communicating directly, honestly, and respectfully, stating your thoughts and feelings while considering others' feelings and perspectives
conflict resolution
having skills that will help you be able to negotiate during a conflict
passive-aggressive communication
expressing negative feelings indirectly instead of openly talking about them
aggressive communication
expressing feelings and opinions and advocating for needs in a way that violates the rights of others
passive communication
avoiding directly saying what they think or want; often involves uncomfortable body language