Analysing Non-Financial Performance

Why are non-financial methods of performance used

used to make judgements on how the business has performed

market share

proportion of total sales a business has in the market

sales targets

specific goals that are set for sales volume or revenue that are to be achieved within a specific amount of time

productivity

the measure of output against a fixed input

environmental impact

the impact on society and the environment

customer satisfaction

the degree to which customer expectations are met or exceeded

employee attitude surveys

these are used to find out worker opinions towards their roles and overall business performance