INTRO TO PHARMAD - Management Functions: Planning and Organizing

Management Functions

Core activities of managers to achieve organizational goals.

Managing Steps

1. Planning

2. Organizing

3. Staffing

4. Directing

5. Controlling

Planning

• First step of managing

• Establish the purpose/goals of each group

• Deciding win advance what needs to be done

• Projecting a course of action

Organizing

• Develops intentional patterns of relationships among staff and other resources

• We establish here the scope and responsibility of each group

• We establish hierarchy

• Process of identifying and grouping the work to be performed

Staffing

• Acquiring, maintaining, retaining human capital.

Directing

• Managers initiating actions (to lead).

Controlling

• Managers control by comparing (reference) actual with desired output (like theoretical results).

Cyrell O’ Donnel and Harold Koontz

Wrote the book “An Analysis of Manager Functions”

Environmental Scanning

Assessing all environmental factors or all possible factors that may affect the organization’s operations.

• ex. location, population, competitors, needs of target market

Generics Act

RA 6675

Steps of Strategic Planning

1. Organizing and selecting a strategic planning team, including key stakeholders.

2. Identifying the organization’s strategic direction.

3. Conducting a strategic analysis.

4. Defining major goals.

5. Developing an action plan.

6. Developing a monitoring and evaluation system.

7. Communicating the plan to others.

Organizing and selecting a strategic planning team, including key stakeholders.

Stakeholder

• Internal Stakeholder

• External Stakeholder

2 Classification of Stakeholders

1. Internal Stakeholder

2. External Stakeholder

Internal Stakeholder

Have direct relationship by having:

• employment

• ownership

External Stakeholder

• People affected by the organization’s business

• Para sa kanila yung ginagawa ng organization

Identifying the organization’s strategic direction.

• Vision

• Mission

• Values

Vision

• Captures an organization’s aspiration

• “Where are we headed?”

• Creates the mental image of the ideal state of the organization

• Looking at the bigger picture

• Future

Mission

• Defines why an organization exists and its purpose.

• “Para kanino ka bumabangon?”

• Everyday plans

Values

• What values should guide the operations of our company?

• Moral compass to do your mission to achieve your vision.

Conducting a strategic analysis.

SWOT

• Internal Factors

  • Strength

  • Weaknesses

• External Factors

  • Opportunities

  • Threats

SWOT

• Strengths

• Weaknesses

• Opportunities

• Threats

Internal Factors

• Has direct impact on the organization

  • Strengths

  • Weaknesses

External Factors

• Factors that can affect the organization

  • Opportunities

  • Threats

Defining major goals

SMART

• Specific

• Measurable

• Attainable

• Relevant

• Timely

SMART

• Specific

• Measurable

• Attainable

• Relevant

• Timely

Developing an action plan.

5 P’s of Marketing

1. Product

2. Price

3. Place

4. People

5. Promotion

5 P’s of Marketing

• Product - item/service for production

• Price - competitive and needs to have sufficient space to generate profit

• Place - accessibility

• People - human capital

• Promotion - market your product/service

Developing a monitoring and evaluation system.

• Need to establish your reference point (KPI - Key Performance Indicators) or standard

• Need to have good line of communication to have feedback from managers and staffs

Communicating the plan to others.

• Can be through staffs or board meetings

• Papers:

  • memos

  • announcements

  • notices

Pharmacy Organizational Chart

• Oldest and Simplest form of organization

  • There is linear cascade of authority.

• Advantages:

  • Clearly defines reporting relationships.

• Disadvantages

  • First-level managers or employees may feel that they do not have any power in improving the operation.

  • They may feel neglected.