HMN1108 Communication Skills and Counselling

Practice flashcards covering the definitions, elements, barriers, and importance of communication skills in HMN1108.

Communication

The process of acting on information and transmitting verbal and nonverbal messages in which meaning is co-created simultaneously among people.

Active Listening

A technique involving paying attention, showing genuine interest, avoiding interruptions, making eye contact, and paraphrasing what the speaker said.

Clarity and Conciseness

The use of simple language, avoidance of jargon, and logical structuring of messages to eliminate unnecessary words and filler phrases.

Empathy

The act of putting yourself in another person's shoes to understand their perspective, acknowledging their feelings, and validating their experiences.

Verbal Communication

Communication using spoken or written words, including conversations, presentations, emails, and reports.

Nonverbal Communication

The use of body language, facial expressions, gestures, posture, and tone of voice to convey meaning.

Written Communication

Asynchronous communication through letters, emails, reports, and social media posts requiring proper grammar and punctuation.

Visual Communication

The use of images, charts, graphs, and other visual aids to simplify complex data and enhance understanding.

Sender

The person or entity who initiates communication, encodes the message, and chooses the appropriate channel.

Encoding

The process by which the sender converts thoughts or ideas into a message.

Message

The specific information, idea, or feeling being conveyed, which can be verbal, nonverbal, written, or visual.

Channel

The medium through which a message is transmitted, such as face-to-face, phone, or email.

Decoding

The process by which the receiver interprets the meaning of the message.

Receiver

The person or entity receiving the message who decodes it and may be influenced by their own biases and experiences.

Feedback

The receiver's verbal or nonverbal response to a message, which informs the sender how the message was received.

Context

The situation or environment where communication occurs, including the physical setting, cultural norms, and the relationship between participants.

Noise

Factors that can interfere with or distort the communication process.

Physical Barriers

Conditions such as noise, distance, poor lighting, or technological issues that hinder communication.

Language Barriers

Differences in language, dialects, or jargon that lead to misunderstandings.

Cultural Barriers

Variations in cultural norms, values, and beliefs that impact communication styles and interpretations.

Emotional Barriers

Internal states such as stress, anxiety, anger, or defensiveness that interfere with clear communication.

Psychological Barriers

Preconceptions, biases, and assumptions that can distort how messages are perceived and interpreted.

Scope of Practice Framework

Guidance on the knowledge, skills, and experiences required of the dietician and nutritionist.

Nutrition Care Process

A systematic approach or tool used in nutrition and dietetic practice, cited as a reason why communication is critical in the field.