IHC Chapter 15

Active Listening

Listening that is characterized by focusing fully on what a speaker is saying

Asking Questions

A communication technique used to request clarification

Barriers

Blocks to communication

Clinical Depression

Severe, persistent depression marked by specific symptoms like insomnia, feelings of worthlessness, and inability to experience pleasure in activities previously enjoyed

Close-ended Questions

Inquiries that can be answered with a single word or a response of ‘yes’ or ‘no’

Communication

Process in which messages are exchanged and meaning interpreted between a sender and a receiver

Feedback

A method by which participants in a communication encounter can check their understanding of the messages exchanged

Health literacy

The ability to obtain, process, and understand basic health information and services needed to make appropriate health decisions

Leading Questions

Inquiries in which all or part of the answer is included in the wording of the question

Learning Objectives

Educational goals; what students are to accomplish as the result of a lesson

Nonverbal Communication

Meaning conveyed by tone of voice, body language, gestures, facial expressions, touch, and physical appearance

Open-ended questions

Inquiries that require more than a one-word; used to encourage patients to provide more detailed information or explanations

Pantomime

Using body movement and gestures to convey ideas or actions

Paraphrasing

Rewording the sender’s message in the listener’s own words and asking the sender for confirmation

Probing questions

Inquiries that request additional information or clarification

Receiver

In communication, the person to whom the sender directs a message; also called the listener

Reflecting

A communication technique that involves prompting the sender to either complete or add more detail to the original message

Requesting examples

A communication technique to get additional, clarifying information

Sender

In communication, the person who creates and delivers a message; also called the speaker

Teach back

Asking receivers to explain what you have said in their own words

Therapeutic Communication

Communication that employs certain techniques specifically aimed at meeting the needs of patients