5.3 Lean production & quality management

Productivity

________: ratio of outputs to inputs during production, e.g.

Kanban

________: Japanese manufacturing system in which the supply of components is regulated is through the use of an instruction card sent along the production line.

Internal customers

________: people within the organization who depend upon the quality of work being done by others.

Finance

________: the purchase of new and advanced capital equipment is expensive.

Cradle

________ to ________ (C2C): manufacturing principle that seeks to create production techniques that are not just efficient but are essentially waste- free and truly sustainable.

Lean production

________: producing goods and services efficiently with the minimum of waste resources while maintaining high quality.

Waste of time

________ and resources is substantially reduced /eliminated.

Human resources

________: if lean production is being introduced into a traditional business, then the existing workforce and management team will need to be prepared to accept the necessary changes in working conditions and levels of empowerment.

Unit costs

________ are reduced, leading to higher profits.

Kaizen

________: Japanese term meaning "continuous improvement.

Quality assurance

________: system of agreeing and meeting quality standards at each stage of production to ensure consumer satisfaction.

Lean production

producing goods and services efficiently with the minimum of waste resources while maintaining high quality

Productivity

ratio of outputs to inputs during production, e.g

Kaizen

Japanese term meaning "continuous improvement"

Just-in-time (JIT)

stock-control method that aims to avoid holding stocks by requiring supplies to arrive just as they are needed in production and completed products are produced to order

Kanban

Japanese manufacturing system in which the supply of components is regulated is through the use of an instruction card sent along the production line

Andon

manufacturing term referring to a system to notify management, maintenance, and other workers of a quality or process problem

Cradle to cradle (C2C)

manufacturing principle that seeks to create production techniques that are not just efficient but are essentially waste-free and truly sustainable

Quality product

good/service that meets customers expectations and is therefore "fit for purpose"

Quality standards

expectations of customers expressed in terms of the minimum acceptable production/service standards

Quality assurance

system of agreeing and meeting quality standards at each stage of production to ensure consumer satisfaction

Quality circles

groups of employees who meet regularly to discuss ways of resolving problems and improving production and quality in their department/organization

Total quality management (TQM)

approach to quality that aims to involve all employees in the quality improvement process

Internal customers

people within the organization who depend upon the quality of work being done by others

Finance

the purchase of new and advanced capital equipment is expensive

Human resources

if lean production is being introduced into a traditional business, then the existing workforce and management team will need to be prepared to accept the necessary changes in working conditions and levels of empowerment

Lean production

Producing goods and services efficiently with the minimum of waste resources while maintaining high quality

Productivity

Ratio of outputs to inputs during production, e.g. output per worker per time period

Simultaneous engineering and flexible specialisms

2 methods of lean production

Kaizen

Japanese term meaning "continuous improvement"

Just-in-time (JIT)

Stock-control method that aims to avoid holding stocks by requiring supplies to arrive just as they are needed in production and completed products are produced to order

Kanban

Japanese manufacturing system in which the supply of components is regulated is through the use of an instruction card sent along the production line

Andon

Manufacturing term referring to a system to notify management, maintenance, and other workers of a quality or process problem

Cradle to cradle (C2C)

Manufacturing principle that seeks to create production techniques that are not just efficient but are essentially waste free and truly sustainable

Quality product

Good/service that meets customers' expectations and is therefore "fit for purpose"

Quality standards

Expectations of customers expressed in terms of the minimum acceptable production/service standards

Quality control

Quality control is based on inspection of the product or a sample of products

Prevention, inspection, correction and improvement

3 stages to effective quality control

Quality assurance

System of agreeing and meeting quality standards at each stage of production to ensure consumer satisfaction

Product design; quality of inputs; production quality; delivery systems; customer service including after sales service

5 stages to effective quality assurance

Benchmarking

Benchmarking involves management identifying the best firms in the industry and then comparing the performance standards including quality of these businesses with those of their own business

Quality circles

Groups of employees who meet regularly to discuss ways of resolving problems and improving production and quality in their department/organization

Total quality management (TQM)

Approach to quality that aims to involve all employees in the quality improvement process

Internal customers

People within the organization who depend upon the quality of work being done by others