MAST1080-Chapter 1-5

Part of the medical assistant's role in patient education includes:

discussing health maintenance

The CMA (AAMA) Certification/Recertification Exam is divided into what three content areas?

General, administrative, and clinical

Performing lab tests is an example of a(n)____skill

Clinical

Communication and professionalism are examples of____ skills

general

Which of the following topics is frequently covered during patient education?

Medication management

In some practices, medical assistants might conduct preplanning visits, assist with referrals, and engage the patients in managing their own health care, under the supervision of the provider. This role is known as the patient navigator or patient

advocate

One person makes all of the decisions regarding the practice in a(n)

solo practive

Which of the following medical centers normally sees patients in the order of arrival except in emergencies?

Urgent care center

A model of practice in which a team of health professionals, coordinated by a personal provider, works collaboratively to provide high levels of care, access and communications, care coordination and integration, and care quality and safety is known as:

PCMH

Which of these is one of the most important traits of a medical professional?

Selflessness

Which type of medical setting is typically open seven days a week?

Urgent care

Which of the following is within the medical assistant’s scope of practice?

Obtaining patient history

The process of establishing the qualifications of certified and licensed medical professionals and assessing their background and legitimacy is:

credentialing

Which term is used to describe a disease that affects large numbers of individuals in a population?

Epidemic

Which of these is a common benefit of being involved in a professional organization?

Professional discounts

Which organization issues the Certified Medical Assistant (CMA) credential?

American Association of Medical Assistants (AAMA)

How often must a Certified Medical Assistant (CMA) be recertified?

Every 60 months

Which organization offers the Certified Clinical Medical Assistant (CCMA) certification?

National Healthcareer Association (NHA)

In the United States, law is predominantly derived from:

legislative bodies

The Americans with Disabilities Act Amendments Act (ADAAA) emphasizes that the definition of disability should be:

construed in favor of broad coverage of individuals to the maximum extent permitted by the terms of the ADA

Which of these is a felony?

Robbery

Under tort law, a person who is harmed by the conduct of another may sue the person who caused the harm and receive:

both compensatory damages and punitive damages

The purpose of a Good Samaritan Act is to:

protect the medical provider who gives emergency care from liability for any civil damages

The various codes of ethics and standards of practice set forth a general standard of behavior. They do not, and cannot be expected to, provide guidance for every specific question that can arise. Thus, the medical assistant must do which of the following?

use his or her best judgment regarding the application of ethical considerations to any given situation

Laws created by the United States Congress take precedence over state law due to:

the supremacy clause

Which of the following is an example of personal ethics?

Your individual stance on human cloning

Which of the following statements is true?

As a medical assistant, you are legally bound to obtain continuing education to maintain a license

The chief mechanism for development of an ethical culture within an organization rests with:

leadership

Which statement describes an emancipated minor?

A person who is not legally an adult (18 years of age) who is married, in the military, or otherwise no longer dependent on his or her parents

Which of the following is considered personal health information protected from unauthorized disclosure under HIPAA?

Information related to a patient's past mental health

Electronic medical records are:

able to be accessed by clinicians when not in the office

Which of these is an example of an offense that a physician is required to report to the authorities?

Child abuse

It is the goal of which government agency to ensure that employers provide safe work environments for employees?

OSHA

Which of the following is a method by which a provider can be relieved of the duty of care for a particular patient?

The doctor retires and assigns care of the patient to another physician in the practice

Leonard, a medical assistant who works for Dr. Parveet, makes a clerical error that ultimately causes harm to a patient, who must then seek emergency care at the hospital. Under the doctrine of respondeat superior which of the following is true?

Dr. Parveet and Leonard may be held liable for Leonard's error

An ordinance would be created by:

a city council

The law that holds the physician liable for the acts of the medical assistant is called:

respondeat superior

Pride in knowing you are upholding the high standards of the organization is an example of

intrinsic reward

An adaptive coping skill where an individual stays organized is:

planning

Dr. John M. Purvis suggests using four Es to engage the child in health care matters. The four Es are:

encouragement, empathy, enlistment, and education

Which of the following steps should be used when trying to diffuse and resolve a matter with a difficult or uncooperative patient?

Let the patient vent

When coaching a patient on health care needs, you must first assess the patient's ability to comprehend the instructions, keeping in mind cultural diversity, developmental life stages, and communication _____.

barriers

Which of the following is best practice when coaching patients by providing patient education?

Adapt communication based on the patient's individual needs

Issues such as medication errors, coworker tardiness, or patient complaints should be brought to the attention of:

the clinic manager

Which of the following phrases can help resolve conflict?

I understand what you're saying

In order to overcome communication barriers in a medical office, most medical offices hold regular meetings for:

all employees

If conflict arises between you and another employee, you should first address it with:

the coworker

In the communication cycle, the intended target of the message is the:

receiver

Which of the following is true about scheduling an interpreter for your patient?

arrange for the services in advance of the patient's visit

In order to work with culturally diverse patients, the medical assistant must have an understanding of hereditary, cultural and______influences on behavior

environmental

Which of the following is important in communicating with pediatric patients?

the language you use

Forcing painful ideas or impulses into the subconscious is known as:

repression

Which of the follow factors may impede the communication process with a geriatric patient?

decline in memory

A form a patient signs that authorizes other individuals to receive information regarding the patient’s care is called a_____form

Confidential Communication Preference

Within the ambulatory setting, which of the following keeps patients healthier, keeps medical conditions from worsening, and can reduce the need for hospitalization?

Patient education

When coaching a patient on disease prevention, which of the following should be documented after a patient education session?

Date, time, and topic

The defense mechamism where an individual justifies their behavior with socially acceptable reasons is:

rationalization

Which of the following is an example of a prefix?

ante-

Which of these means abnormal, painful, or difficult?

dys-

A suffix is found____

at the end of a word

Suffixes are commonly used to indicate:

a disorder

Which word means “pertaining to an abnormal fear of water.”

Hydrophobic

Prefixes commonly indicate a(n):

location and size

Which word is used to indicate that a woman has had more than one pregnancy (many pregnancies)?

Multipara

Which of these means blood?

-emia

What does–itis mean?

Inflammation

What is the plural form of the word apex?

Apices

If a patient has oliguria, it means that they produce:

little urine

Most often, the combining form vowel is an:

o

What is the plural form of the word atrium?

Atria

If a patient is experiencing hyperemesis, they are___excessively

vomiting

Which of the following is true about prefixes?

they change or modify the word root in the medical term

When a combining form or word root begins with a vowel, you would select the most appropriate prefix that ends in a(n)______

consonant

When suffixes are written as separate components, they begin with a_____followed by the suffix.

hyphen

When breaking apart a medical term to attempt to define it, you should start with the____

suffix

my/o

muscle

colon/o

colon

ren/o

kidney

leuk/o

white

gastr/o

stomach

colp/o

vagina

neur/o

nerve

ur/o

urine

cardi/o

heart

cyan/o

blue

oss/e

bone