________- is an attitude of respect towards others manifested in our behaviour toward them.
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Interpersonal conflicts
________ occur with people who are important to us and who except to be /see in our future.
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Simons
________ wrote over 40 years ago that conflict is seen as a disruption of the normal working of a system; conflict is seen as a part of all relationships.
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Status verbal
________ expressions of high or low prestige or esteem.
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mutual hostility
View conflict as two or more competing responses to a single event, differences among individuals, ________ between others needing a resolution.
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Information advice
________, opinions, instructions enlightenment.
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nonverbal messages
A process of exchanging verbal and ________ in a conflict situation that starts with antecedents, moves through steps & end sin consequences.
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painful occurrences
Typically negative view of conflict is the idea that conflicts are ________ that are personally threatening & best avoided.
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Interdependence
________ occurs when those involved in a relationship characterize it as continuous and important, making an effort to make it work.
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Effective conflict management
________ occurs when our communication behaviour produces mutual understanding & outcome that everyone agrees to.
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Conflict
________ is one of the biggest challenges we face in our lives.
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Incompatibility
________ lies at the heart of a problematic situation.
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School and Work
Conflict is a common and inevitable feature in close social relationships we encounter at Home, ________.
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conflict situation
The communication behaviour a person employs based on their analysis of a(n) ________.
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15
Conflict skills
________ are learned through practice.
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Civility
________ is BOTH a commitment not to do others harm and to do good for others.
Studied by 2 people
Note 
Flashcard (30)