Conflict Resolution 1

Civility

Civility

________- is an attitude of respect towards others manifested in our behaviour toward them.

Interpersonal conflicts

________ occur with people who are important to us and who except to be /see in our future.

Simons

________ wrote over 40 years ago that conflict is seen as a disruption of the normal working of a system; conflict is seen as a part of all relationships.

Status verbal

________ expressions of high or low prestige or esteem.

mutual hostility

View conflict as two or more competing responses to a single event, differences among individuals, ________ between others needing a resolution.

Information advice

________, opinions, instructions enlightenment.

nonverbal messages

A process of exchanging verbal and ________ in a conflict situation that starts with antecedents, moves through steps & end sin consequences.

painful occurrences

Typically negative view of conflict is the idea that conflicts are ________ that are personally threatening & best avoided.

Interdependence

________ occurs when those involved in a relationship characterize it as continuous and important, making an effort to make it work.

Effective conflict management

________ occurs when our communication behaviour produces mutual understanding & outcome that everyone agrees to.

Conflict

________ is one of the biggest challenges we face in our lives.

Incompatibility

________ lies at the heart of a problematic situation.

School and Work

Conflict is a common and inevitable feature in close social relationships we encounter at Home, ________.

conflict situation

The communication behaviour a person employs based on their analysis of a(n) ________.

Conflict skills

________ are learned through practice.

Civility

________ is BOTH a commitment not to do others harm and to do good for others.

Money

financial contributions

Skills are not innate

they are learned