chapter 9: assertiveness

non assertive passive behavior

which behavior gives the message “I don’t count, you count”

non assertive passive behavior

which behavior is fear based behavior, emotionally dishonest and self defeating type of behavior is called

agressive

which behavior violates the rights of others

is self-defeating because it quickly distances the aggressor from other staff and clients

aggressive behavior is expressive but

aggressive

the nurse is leaning forward with glaring eyes; pointing a finger at a person to whom you are speaking; shouting; clenching fists; putting hands on hips; and shaking the head this is an example of

because they are too busy taking care of what they perceive to be their personal needs.

why are aggressive nurses unable to meet client needs just like nonassertive nurses

assertive

what behavior is another name for honesty

disposed to or characterized by bold or confident statements

According to Webster’s Dictionary assertiveness is to

standing straight, steady, and directly facing the people to whom you are speaking while maintaining eye contact; speaking in a clear voice, loud enough so the people to whom you are speaking can hear you; and speaking fluently without hesitation and with assurance and confidence.

Examples of assertive body language include

assertiveness

“I count, and you count too” is an example of

assertiveness

“Please clarify. I want to be sure I understand.” is an example of

projection

I’m more competent than you are is an example of

projection

a coping mechanism during which individuals attribute their own weaknesses to others.

rationalization

a logical but untrue reason is offered as an excuse for the behavior is

denial

The responsibility of informing the client about their condition or transfer plans is not carried out, so the present staff does not have to deal with the full impact of the client’s reaction to the information is called

denial

“The health care provider should tell them” or “It’s the team leader’s responsibility.” is an example of

compensation (gossip)

a destructive interaction that has the potential to ruin the reputations of both clients and personnel is called

compensation

“did I tell you” “i just found out” is an example of