ServiceNow CIS-DF (CMDB and CSDM)

Configuration / CI Class Manager (table, class attributes, hierarchy)

Only users with 'sn_cmdb_admin' *and* 'personalize_dictionary' (or 'admin') can create new CMDB classes.

A. TRUE

B. FALSE

Correct Answer: TRUE

Creating classes requires elevated roles to modify table dictionaries safely.

Configuration / CMDB 360 / Multisource CMDB

Which UI location provides CMDB 360 analytics such as 'sources per CI'?

A. Unified Map

B. CI Class Manager > Health

C. CMDB Workspace > CMDB 360 view

D. Service Builder

Correct Answer: CMDB Workspace > CMDB 360 view

CMDB Workspace hosts the CMDB 360 view.

Ingest / Identify how relationships are auto or manually populated

Which product automatically maps service dependencies and populates CI relationships?

A. Unified Map

B. CMDB Health Dashboard

C. Data Manager

D. Service Mapping

Correct Answer: Service Mapping

Service Mapping discovers and maintains top-down service maps and relationships.

Ingest / Identify how relationships are auto or manually populated

Which feature can enforce relationship-based orphan detection?

A. Completeness Recommended fields

B. Correctness Orphan rules

C. Compliance Templates

D. Data Manager Attestation

Correct Answer: Correctness Orphan rules

Orphan rules test for required relationships.

Ingest / Given a scenario: Identify how to minimize the risk of technical debt and ensure upgradeability

Which property can relax mandatory enforcement during IRE to avoid failures?

A. glide.identification_engine.multisource_enabled

B. glide.class.switch.enabled

C. glide.required.attribute.enabled = false

D. glide.cmdb.query.nlq.activated

Correct Answer: glide.required.attribute.enabled = false

Disables strict mandatory enforcement in IRE.

Ingest / Given a scenario: Identify how to minimize the risk of technical debt and ensure upgradeability

Health Inclusion Rules should be used to:

A. Add new identifier entries

B. Delete stale CIs

C. Include only relevant classes in health calculations

D. Enable ACC

Correct Answer: Include only relevant classes in health calculations

They scope health metrics to accountable classes.

Ingest / Given a scenario: Identify how to populate and maintain non-discoverable/manual CIs or non-discoverable attributes

Which Business Rule performs synchronization from Technical Service Offering to CIs?

A. CMDB Health - Create Task

B. CSDM - Sync Group Attributes

C. Discovery - Classify

D. IH-ETL - Map

Correct Answer: CSDM - Sync Group Attributes

This BR syncs Support/Change/Managed By from offering to CIs.

Ingest / Identify how to track security and regulatory compliance identifiers against CSDM objects

Which dashboard helps validate foundational data quality underpinning compliance alignment?

A. CSDM & CMDB Data Foundations Dashboards

B. Unified Map

C. Query Builder

D. Service Builder

Correct Answer: CSDM & CMDB Data Foundations Dashboards

Foundations Dashboards check key indicators and provide playbooks.

Govern / Identify the characteristics of the six metrics that make up the CMDB health score

Compliance KPI is driven by which test types?

A. Only Orphans

B. Only Recommended fields

C. Only Duplicate

D. Desired State & Scripted Audits

Correct Answer: Desired State & Scripted Audits

Compliance relies on Desired State templates and Scripted Audits.

Govern / Given a scenario: Identify what is needed to govern the CMDB

Audit requires owner and support groups filled for production services. What tools?

A. Completeness Recommended fields + Compliance Desired State templates + Data Manager certification policies

B. Discovery only

C. Unified Map only

D. ACC only

Correct Answer: Completeness Recommended fields + Compliance Desired State templates + Data Manager certification policies

Use completeness, compliance audits, and certification policies.

Govern / Identify the key roles involved in implementing and managing a CMDB

Which role manages services and offerings in any portfolio?

A. asset_admin

B. portfolio_admin only

C. itil only

D. service_admin (contains service_author)

Correct Answer: service_admin (contains service_author)

Service Administrator can create/update/delete services/offerings.

Govern / Identify the key roles involved in implementing and managing a CMDB

Which role is accountable for managing portfolio elements and has Query Builder access?

A. ecmdb_admin

B. sn_cmdb_user

C. service_owner

D. certification_admin

Correct Answer: service_owner

Service Owner manages portfolios/services and can query.

Govern / Identify the key roles involved in implementing and managing a CMDB

Which persona keeps CI tables updated and resolves CMDB tasks?

A. End user

B. CI Analyst (itil + cmdb_query_builder)

C. Procurement

D. Vendor

Correct Answer: CI Analyst (itil + cmdb_query_builder)

CI Analysts maintain CI records and handle tasks.

Govern / Identify how to configure and gain value from CMDB Health Dashboards to support KPI/CSF

Where do you activate scheduled jobs for Completeness/Correctness/Compliance calculations?

A. Service Builder

B. MID Server

C. System Definition > Scheduled Jobs or CMDB Health Settings > Scheduled Jobs

D. ACC policy

Correct Answer: System Definition > Scheduled Jobs or CMDB Health Settings > Scheduled Jobs

Run/activate score generator jobs from Health settings or Scheduled Jobs.

Govern / Identify how to configure and gain value from CMDB Health Dashboards to support KPI/CSF

Health Inclusion Rules help you:

A. Build service maps

B. Enable ACC

C. Install Data Foundations

D. Scope classes evaluated by KPIs

Correct Answer: Scope classes evaluated by KPIs

Limit calculation to accountable class scope.

Govern / Identify how to configure and gain value from CMDB Health Dashboards to support KPI/CSF

Correctness scope difference (Orphan 4200 vs Duplicate 5000 for Server) likely due to:

A. Data Foundations dashboards

B. Different Inclusion Rule for Orphan

C. ACC settings

D. MID failures

Correct Answer: Different Inclusion Rule for Orphan

Orphan metric may have narrower inclusion.

Govern / Identify how or why duplication records are created and how to remediate them

Which properties control duplicate handling thresholds?

A. glide.class.switch.enabled

B. glide.required.attribute.enabled

C. glide.cmdb.query.nlq.activated

D. glide.identification_engine.skip_duplicates / threshold

Correct Answer: glide.identification_engine.skip_duplicates / threshold

Skip duplicates if under threshold and update oldest.

Govern / Identify when and how to remediate duplicate records using the deduplication wizard

Which wizard guides step-by-step resolution of duplicate CIs?

A. Duplicate CI Remediator

B. Data Manager

C. Service Builder

D. Unified Map

Correct Answer: Duplicate CI Remediator

Remediator resolves duplicates with merge/delete operations.

Govern / Identify when or why to use the CMDB workspace or what features are available

Unified Map is accessed from which area?

A. Home > Quick Links in CMDB Workspace

B. Service Builder

C. Data Manager

D. MID Server

Correct Answer: Home > Quick Links in CMDB Workspace

Unified Map is a quick link in Workspace.

Govern / Identify when or why to use the CMDB workspace or what features are available

Natural Language Query (Intelligent Search) integrates with Query Builder via property:

A. glide.cmdb.query.nlq.enabled

B. glide.required.attribute.enabled

C. glide.cmdb.query.nlq.activated

D. glide.identification_engine.multisource_enabled

Correct Answer: glide.cmdb.query.nlq.activated

NLQ feeds Query Builder when multi-table queries.

Govern / Identify how to define principal classes

Principal class configuration is located under:

A. Unified Map > Settings

B. Data Manager > Policies

C. CI Class Manager > Basic Info

D. Health Dashboard > Settings

Correct Answer: CI Class Manager > Basic Info

Basic Info houses Principal Class flag.

Govern / Identify how to validate data quality and/or data compliance in the CMDB Health Dashboard

Certification filters define:

A. MID ranges

B. Health Inclusion rules

C. Class scope for audits

D. Discovery schedules

Correct Answer: Class scope for audits

Filters scope which records are audited.

Govern / Identify how to manage life cycle CI attributes between CIs

CSDM Life Cycle Stage/Status sync requires:

A. Enable Life Cycle Sync and resolve discrepancy report

B. Disable IRE

C. Set principal classes

D. Install ACC

Correct Answer: Enable Life Cycle Sync and resolve discrepancy report

Enable sync then resolve unmapped statuses.

Insight / Identify the business value of CMDB

Which pillars summarize CMDB operational value?

A. Investigate, Govern, Improve

B. Plan, Build, Run

C. Dev, Test, Prod

D. Ingest, Govern, Insight

Correct Answer: Ingest, Govern, Insight

Three pillars enable sustained value.

Insight / Identify how to use Natural Language Query

Property that activates NLQ integration with Query Builder:

A. glide.cmdb.query.nlq.activated

B. glide.class.upgrade.enabled

C. glide.required.attribute.enabled

D. glide.identification_engine.multisource_enabled

Correct Answer: glide.cmdb.query.nlq.activated

Activates NLQ->QB integration.

Insight / Identify how to build custom reports using CMDB 360 data (CMDB Saved Queries)

Export formats for Query Builder results include:

A. Only CSV and Excel

B. Only PDF

C. PDF, CSV, Excel, XML

D. Only XML

Correct Answer: PDF, CSV, Excel, XML

Multiple export formats supported.

Insight / Identify how to build custom reports using CMDB 360 data (CMDB Saved Queries)

Export/import queries between instances is done via:

A. API

B. sys_properties

C. Copy/paste

D. Update sets XML export/import of saved queries

Correct Answer: Update sets XML export/import of saved queries

Saved query XML can be exported/imported.

Insight / Given a scenario: Identify how to build out complex relationships within a query and get a full set of results

Properties tab on a node controls:

A. MID ranges

B. Which extra columns appear in results

C. Service Builder options

D. Data Manager policies

Correct Answer: Which extra columns appear in results

Add more columns to result output.

Insight / Identify the components and usage of Unified Map or dependency view map

Unified Map access path:

A. Service Builder > Unified Map

B. CMDB Workspace Home > Quick Links > Unified Map

C. Data Manager > Policies

D. MID Server

Correct Answer: CMDB Workspace Home > Quick Links > Unified Map

Open via Workspace quick link.

Insight / Identify the benefits of CMDB Foundation Dashboards

Foundations dashboards require execution of which scheduled jobs to show data?

A. Get Well jobs

B. Dedup templates

C. MID probes

D. ETL schedules

Correct Answer: Get Well jobs

Run Get Well scripts to populate indicators.

CSDM Fundamentals / Given a scenario: Map CIs to the correct CSDM domain

Technical services/offerings help:

A. Install MID

B. Build ETL maps

C. Populate group attributes across CI groups

D. Create assets

Correct Answer: Populate group attributes across CI groups

TSOs sync Support/Change/Managed By to CIs.

Govern / Identify how or why duplication records are created and how to remediate them

Common duplicate causes include: (Choose 2)

A. Unified Map

B. Manual entry without governance

C. Multiple discovery sources without strong identification rules

D. Health Inclusion Rules

Correct Answer: Multiple discovery sources without strong identification rules, Manual entry without governance

Weak rules and manual entries create duplicates.

Govern / Identify the characteristics of the six metrics that make up the CMDB health score

Select the KPIs used on CMDB Health Dashboard.

A. Completeness

B. Correctness

C. Compliance

D. Capacity

Correct Answer: Completeness, Correctness, Compliance

Health uses Completeness, Correctness, Compliance; Capacity is not a KPI.

Govern / Identify the goals of good CMDB governance

Which are goals of good CMDB governance?

A. Healthy data quality

B. Clear ownership and accountability

C. Disable IRE

D. Minimize technical debt

Correct Answer: Healthy data quality, Clear ownership and accountability, Minimize technical debt

Governance focuses on quality, ownership, and sustainability.

Govern / Identify when and how to remediate duplicate records using the deduplication wizard

Main CI is typically recommended based on: (Choose 3)

A. Oldest Created

B. Least Updated

C. Most Relationships

D. Most Recent Updated

Correct Answer: Oldest Created, Most Relationships, Most Recent Updated

Oldest + most rels + recently updated suggest best master.

Insight / Identify the business value of CMDB

Which outcomes correlate with a healthy CMDB?

A. Faster incident resolution

B. Fewer failed changes

C. Improved vulnerability aging

D. More duplicates

Correct Answer: Faster incident resolution, Fewer failed changes, Improved vulnerability aging

Healthy CMDB correlates to faster MTTR, fewer failed changes, better risk KPIs.

CSDM Fundamentals / Identify the benefits of implementing CSDM

Benefits of CSDM implementation include:

A. Consistent service reporting across products

B. Prescriptive service modelling guidance

C. Better interoperability and upgradeability

D. Less visibility

Correct Answer: Consistent service reporting across products, Prescriptive service modeling guidance, Better interoperability and upgradeability

CSDM standardizes data for cross-product value.

Govern / Identify the purpose and/or requirements of Data Manager

Which policy types are valid in Data Manager? (Choose all that apply)

A. Retirement

B. Archiving

C. Deletion

D. Certification/Attestation

Correct Answer: Retirement, Archiving, Deletion, Certification/Attestation

Supported types include retire/archive/delete and certification/attestation.

Configuration / CI Class Manager (table, class attributes, hierarchy)

Which feature provides a centralized tree view to manage CMDB class hierarchy, attributes, identification and reconciliation rules?

A. CMDB Workspace

B. CI Class Manager

C. Data Manager

D. Unified Map

Correct Answer: CI Class Manager

CI Class Manager centralizes class hierarchy, attributes, identification and reconciliation rules.

Configuration / CI Class Manager (table, class attributes, hierarchy)

What is a Principal Class primarily used for in ITSM forms?

A. To auto-generate relationships

B. To filter Configuration Item reference fields to relevant classes

C. To enable Discovery schedules

D. To enforce mandatory fields globally

Correct Answer: To filter Configuration Item reference fields to relevant classes

Principal Classes limit CI pickers (Incident/Change/Problem) to relevant CI classes.

Configuration / CI Class Manager (table, class attributes, hierarchy)

Where do you set recommended fields for a class to contribute to the Completeness scorecard?

A. Dictionary Entry

B. Data Manager > Policies

C. CI Class Manager > Health > Completeness > Recommended Fields

D. CMDB Workspace > Unified Map

Correct Answer: CI Class Manager > Health > Completeness > Recommended Fields

Recommended fields are configured per class under CI Class Manager health settings.

Configuration / CI Class Manager (table, class attributes, hierarchy)

Which tab lets you configure identifier entries that uniquely match CIs?

A. Basic Info

B. Identification Rule

C. Reconciliation Rules

D. Suggested Relationships

Correct Answer: Identification Rule

Identification Rule tab houses identifier entries (e.g., serial number, cfg file path).

Configuration / CI Class Manager (table, class attributes, hierarchy)

Marking a class 'Extensible' in Basic Info enables which behaviour?

A. Class can extend a parent

B. Class is hidden from CI pickers

C. Class becomes non-discoverable

D. Class can be extended by child classes

Correct Answer: Class can be extended by child classes

Extensible allows child classes to be created that inherit from the class.

Configuration / CI Class Manager (table, class attributes, hierarchy)

Which feature suggests logical relationship types like 'Runs on::Hosts' to guide modelling?

A. Dependent Relationships

B. Health Inclusion Rules

C. All Relationship Rules

D. Suggested Relationships

Correct Answer: Suggested Relationships

Suggested Relationships guide common, sensible relationship pairs.

Configuration / Identification and Reconciliation Engine (IRE)

What is the primary goal of the Identification process in IRE?

A. Choose largest reported value

B. Uniquely match incoming payloads to existing CIs or create new ones

C. Assign tasks to Managed By group

D. Populate Unified Map

Correct Answer: Uniquely match incoming payloads to existing CIs or create new ones

Identification matches payloads using identifier entries to prevent duplicates.

Configuration / Identification and Reconciliation Engine (IRE)

Which rule type prevents lower-priority sources from overwriting higher-priority values?

A. Static Reconciliation rule

B. Identification rule

C. Dynamic Reconciliation rule

D. Health Inclusion rule

Correct Answer: Static Reconciliation rule

Static reconciliation enforces source authorization and priority for updates.

Configuration / Identification and Reconciliation Engine (IRE)

In application identification, why is 'Configuration file path' a good criterion?

A. It changes often

B. It is discoverable only by ACC

C. It is identical across environments

D. It is unique per instance even on same host

Correct Answer: It is unique per instance even on same host

Cfg path uniquely identifies each deployed instance, avoiding overloaded CIs.

Configuration / Identification and Reconciliation Engine (IRE)

Which property enables optional conditions on non-lookup identifier entries?

A. glide.required.attribute.enabled

B. glide.identification_engine.enable_identifier_optional_condition

C. glide.identification_engine.multisource_enabled

D. glide.class.switch.enabled

Correct Answer: glide.identification_engine.enable_identifier_optional_condition

Enables advanced optional conditions on non-lookup identifier entries.

Configuration / Identification and Reconciliation Engine (IRE)

Which tables are supported by IRE for non-CMDB identification?

A. Any custom table

B. sys_user, sys_user_group, cmn_location, cmn_department, cmn_cost_center, cmn_building

C. Only cmn_location

D. None

Correct Answer: sys_user, sys_user_group, cmn_location, cmn_department, cmn_cost_center, cmn_building

Selected foundational tables are supported for IRE outside CMDB.

Configuration / Identification and Reconciliation Engine (IRE)

What table tracks last update time by data source after reconciliation rules exist?

A. cmdb_multisource_data

B. cmdb_health_metric_status

C. cmdb_datasource_last_update

D. cmdb_ci_rel_ci

Correct Answer: cmdb_datasource_last_update

Data Source Histories records last update per source post reconciliation setup.

Configuration / Identification and Reconciliation Engine (IRE)

Which mechanism prevents inserts from an unwanted data source?

A. IRE Data Source Rule

B. Identification rule

C. Dynamic reconciliation

D. Suggested relationships

Correct Answer: IRE Data Source Rule

IRE Data Source Rules can block inserts by source.

Configuration / CMDB 360 / Multisource CMDB

Which system property must be enabled to capture Multisource CMDB data?

A. glide.cmdb.logger.source.cmdb_multisource

B. glide.identification_engine.multisource_active

C. glide.identification_engine.multisource_enabled

D. glide.identification_engine.enable_identifier_optional_condition

Correct Answer: glide.identification_engine.multisource_enabled

Enables multisource capture for attribute-level source values.

Configuration / CMDB 360 / Multisource CMDB

CMDB 360 stores per-source attribute payloads in which table?

A. cmdb_datasource_last_update

B. cmdb_ci_multi

C. cmdb_health_metric_status

D. cmdb_multisource_data

Correct Answer: cmdb_multisource_data

Multisource data table keeps raw values per discovery source.

Configuration / CMDB 360 / Multisource CMDB

Dynamic reconciliation rule 'Largest Value' applies only to which field types?

A. String

B. Numeric

C. Reference

D. Choice

Correct Answer: Numeric

Largest/Smallest are numeric-only dynamic rule types.

Configuration / CMDB 360 / Multisource CMDB

When both static and dynamic reconciliation exist for the same attribute, which takes precedence?

A. Static

B. Random

C. Dynamic

D. Depends on class

Correct Answer: Dynamic

Dynamic rules override static for the same attribute.

Configuration / CMDB 360 / Multisource CMDB

Which scheduled job populates CMDB 360 dashboard analytics?

A. Completeness Score Calculation

B. Multisource Dashboard Analytics Population

C. Correctness Score Calculation

D. Compliance Score Calculation

Correct Answer: Multisource Dashboard Analytics Population

This job builds the analytics backing CMDB 360 cards.

Configuration / CMDB 360 / Multisource CMDB

Recompute operation in CI Class Manager is limited to approximately how many CI records per run?

A. 100000

B. 10000

C. 250000

D. Unlimited

Correct Answer: 100000

Recompute cap is ~100k per operation.

Configuration / CMDB 360 / Multisource CMDB

Which advantage does CMDB 360 provide over baseline reconciliation alone?

A. Blocks all updates

B. Auto-deletes duplicates

C. Disables IRE

D. Retains rejected per-source values for analysis and recompute

Correct Answer: Retains rejected per-source values for analysis and recompute

It captures all source values, even those not chosen by reconciliation.

Ingest / Identify how relationships are auto or manually populated

Which relationship type correctly links an application to a server?

A. Contains::Contained by

B. Runs on::Hosts

C. Depends on::Used by

D. Provides power for::Receives power from

Correct Answer: Runs on::Hosts

Apps run on servers; servers host apps.

Ingest / Identify how relationships are auto or manually populated

Unified Map primarily helps with which activity?

A. Authoring ETL maps

B. Configuring health KPIs

C. Visualizing CI dependencies and impact

D. Scheduling Discovery

Correct Answer: Visualizing CI dependencies and impact

Unified Map is a visual dependency view for impact analysis.

Ingest / Identify how relationships are auto or manually populated

Suggested Relationships in CI Class Manager provide:

A. Guidance to model logical relationships

B. Hard constraints

C. Data source blocking

D. Automatic deduplication

Correct Answer: Guidance to model logical relationships

They suggest logical relationship pairs.

Ingest / Identify the automation opportunities that are available to automate CMDB integration

Which tool routes imported data through IRE automatically and simplifies mapping?

A. IntegrationHub ETL Store app

B. Import Sets + Transform Maps (baseline)

C. Manual GlideRecord scripts

D. Discovery Configuration Console

Correct Answer: IntegrationHub ETL Store app

IH-ETL generates IRE payloads via RTE and maps in a guided UI.

Ingest / Identify the automation opportunities that are available to automate CMDB integration

ServiceNow Discovery identifies devices via which approach?

A. Agent on every host only

B. Agentless IP-based probes and sensors via MID Server

C. Browser extension

D. Manual CSV uploads

Correct Answer: Agentless IP-based probes and sensors via MID Server

Discovery is agentless using MID Server probes/sensors.

Ingest / Identify the automation opportunities that are available to automate CMDB integration

Agent Client Collector (ACC) uniquely provides which dataset over agentless Discovery?

A. Cloud instance tags only

B. Service offering data

C. Network diagrams

D. Software utilization telemetry from endpoints

Correct Answer: Software utilization telemetry from endpoints

ACC collects utilization/telemetry not available agentlessly.

Ingest / Identify the automation opportunities that are available to automate CMDB integration

Service Builder is used to:

A. Create technical services/offerings with guided steps

B. Create ETL maps

C. Run dedup templates

D. Build CMDB queries

Correct Answer: Create technical services/offerings with guided steps

Service Builder guides creation of technical services/offerings.

Ingest / Given a scenario: Identify which data ingestion method to use

You need periodic imports from a 3rd-party CMDB with field cleansing, mapping, and automatic IRE usage. Best choice?

A. Import Sets only

B. IntegrationHub ETL

C. Manual Scripted REST

D. Excel upload to cmdb_ci

Correct Answer: IntegrationHub ETL

IH-ETL stages, transforms, and hands payloads to IRE.

Ingest / Given a scenario: Identify which data ingestion method to use

You must discover data-center servers weekly with dependency maps to services. Best approach?

A. Agent Client Collector only

B. Unified Map only

C. Service Mapping + Discovery

D. CMDB Health only

Correct Answer: Service Mapping + Discovery

Use Discovery for infra and Service Mapping for service maps.

Ingest / Given a scenario: Identify which data ingestion method to use

You need near real-time workstation inventory and software usage metering. Best approach?

A. Discovery only

B. Data Manager

C. Import Sets

D. ACC

Correct Answer: ACC

ACC provides agent-based near real-time endpoint insight.

Ingest / Given a scenario: Identify how to minimize the risk of technical debt and ensure upgradeability

When using Import Sets + Transform Maps to load CIs, how do you avoid duplicates?

A. Coalesce only

B. Skip identification

C. Disable mandatory fields

D. onBefore CMDBTransformUtil to call IRE

Correct Answer: onBefore CMDBTransformUtil to call IRE

Use CMDBTransformUtil in onBefore to invoke IRE.

Ingest / Identify the automation opportunities that are available to automate CMDB integration

Which tool provides a dashboard of all CMDB integrations (Service Graph connectors + IH-ETL)?

A. Integration Commons for CMDB

B. CMDB Workspace

C. Unified Map

D. Data Foundations Dashboard

Correct Answer: Integration Commons for CMDB

Integration Commons exposes KPIs/errors for CMDB integrations.

Ingest / Given a scenario: Identify how to minimize the risk of technical debt and ensure upgradeability

Which practice helps minimize technical debt in CMDB design?

A. Create many custom classes/attributes

B. Disable IRE

C. Prefer baseline classes and attributes; extend only with strong business case

D. Skip health dashboards

Correct Answer: Prefer baseline classes and attributes; extend only with strong business case

Favor baseline classes; limit customizations.

Ingest / Given a scenario: Identify how to minimize the risk of technical debt and ensure upgradeability

Marking many fields mandatory early can cause:

A. Faster inserts

B. Discovery/import failures when non-discoverable fields are missing

C. Better reporting only

D. No impact

Correct Answer: Discovery/import failures when non-discoverable fields are missing

Mandatory non-discoverables block inserts; use Recommended first.

Ingest / Given a scenario: Identify how to minimize the risk of technical debt and ensure upgradeability

Using Suggested Relationships improves upgradeability because:

A. They auto-delete custom rels

B. They disable IRE

C. They follow baseline logical patterns reducing custom model drift

D. They run on MID Server

Correct Answer: They follow baseline logical patterns reducing custom model drift

Modeling per guidance reduces customizations that hinder upgrades.

Ingest / Given a scenario: Identify how to populate and maintain non-discoverable/manual CIs or non-discoverable attributes

Which two methods auto-populate Managed By/Support/Change groups across many CIs?

A. CMDB Health only

B. Import Sets only

C. Unified Map + Query Builder

D. CI Class Manager and Technical Service Offerings (with Dynamic CI Groups)

Correct Answer: CI Class Manager and Technical Service Offerings (with Dynamic CI Groups)

Class-level Managed By and TSO sync to grouped CIs.

Ingest / Given a scenario: Identify how to populate and maintain non-discoverable/manual CIs or non-discoverable attributes

Which group field maps to Incident assignment group?

A. Managed By Group

B. System Group

C. Approval Group

D. Support Group

Correct Answer: Support Group

Support Group maps to Incident assignment group.

Ingest / Given a scenario: Identify how to populate and maintain non-discoverable/manual CIs or non-discoverable attributes

When both CI Class Manager and Technical Service Offering set Managed By Group, which wins?

A. CI Class Manager

B. Technical Service Offering

C. Whichever was latest

D. Neither

Correct Answer: Technical Service Offering

TSO (Priority 1) overrides CI Class Manager (Priority 2).

Ingest / Given a scenario: Identify how to populate and maintain non-discoverable/manual CIs or non-discoverable attributes

You need to route changes automatically to CAB for DB servers. What should be populated and where?

A. Support Group on class

B. Change Group on Technical Service Offering managing DB server group

C. Managed By Group on asset

D. Owner on user record

Correct Answer: Change Group on Technical Service Offering managing DB server group

Change Group on TSO maps to Change assignment group.

Ingest / Identify how to track security and regulatory compliance identifiers against CSDM objects

Tracking regulatory identifiers (e.g., PCI scope) should be done against which CSDM objects?

A. Only hardware assets

B. None

C. Users only

D. Relevant services/offerings and application services per CSDM

Correct Answer: Relevant services/offerings and application services per CSDM

Map regulatory tags to services/application services for reporting.

Ingest / Identify how Asset and CI align

Which statement best describes Asset vs CI on the Now Platform?

A. They are the same record

B. Asset only exists in CMDB

C. Asset is financial/contractual, CI is operational; records are auto-linked and share mapped fields

D. CI only exists in Asset app

Correct Answer: Asset is financial/contractual, CI is operational; records are auto-linked and share mapped fields

Asset (financial lifecycle) and CI (operational) synchronize key fields.

Ingest / Identify how Asset and CI align

Which legacy life cycle field on Asset syncs to which CI field?

A. Asset State -> CI Operational status

B. Asset State -> CI Install Status

C. Asset Substate -> CI Owned by

D. CI Life Cycle -> Asset Cost

Correct Answer: Asset State -> CI Install Status

Asset State maps to CI Install Status per baseline sync.

Govern / Identify the characteristics of the six metrics that make up the CMDB health score

Completeness is measured by:

A. Duplicate/Orphan

B. Health Inclusion rules only

C. Scripted audits

D. Recommended and Required fields

Correct Answer: Recommended and Required fields

Completeness checks recommended/required field population.

Govern / Identify the characteristics of the six metrics that make up the CMDB health score

Overall Correctness percentage represents:

A. Percentage of CIs that pass ALL Correctness metrics

B. Sum of CIs that pass ALL Correctness metrics

C. Sum of pass counts

D. Only duplicates removed

Correct Answer: Percentage of CIs that pass ALL Correctness metrics

Overall is pass-all across Duplicate/Orphan/Stale.

Govern / Identify the purpose and/or requirements of Data Manager

Data Manager primarily enables:

A. Class hierarchy editing

B. Dedup wizard

C. MID Server config

D. Policy-driven CI end-of-life (Retire/Archive/Delete) and certification/attestation at scale

Correct Answer: Policy-driven CI end-of-life (Retire/Archive/Delete) and certification/attestation at scale

Data Manager automates lifecycle, attestation, certification policies.

Govern / Identify the purpose and/or requirements of Data Manager

Before using Data Manager, what should be reviewed and activated?

A. Life Cycle Mappings (legacy -> CSDM Life Cycle Stage/Status)

B. Discovery schedules only

C. Unified Map

D. Health Inclusion Rules

Correct Answer: Life Cycle Mappings (legacy -> CSDM Life Cycle Stage/Status)

Mappings normalize lifecycle values across products.

Govern / Identify the purpose and/or requirements of Data Manager

Which roles relate to Data Manager access?

A. sn_cmdb_admin_data

B. data_admin / data_user

C. data_manager_admin / data_manager_user

D. itil

Correct Answer: data_manager_admin / data_manager_user

Specific roles govern Data Manager use.

Govern / Identify the goals of good CMDB governance

Which board is formed to set direction and decisions for CMDB value delivery?

A. Change Advisory Board

B. Security Council

C. Configuration Control Board

D. Data Steward Committee

Correct Answer: Configuration Control Board

CCB sets CMDB strategy and approvals.

Govern / Identify the goals of good CMDB governance

Which statement is true about CMDB team and data ownership?

A. CMDB team owns all data

B. ITIL owns all data

C. Data owners outside CMDB team must be identified/involved

D. Vendors own data

Correct Answer: Data owners outside CMDB team must be identified/involved

Data owners validate accuracy; CMDB team facilitates.

Govern / Identify the goals of good CMDB governance

Which document communicates measurable outcomes, KPIs and CSFs?

A. Service map

B. Governance charter and health dashboard configuration

C. Dictionary overrides

D. MID logs

Correct Answer: Governance charter and health dashboard configuration

Charter + KPIs/CSFs guide governance.

Govern / Given a scenario: Identify what is needed to govern the CMDB

Executives want duplicate reduction and stale cleanup. What steps align best?

A. Turn off IRE

B. Configure mandatory fields, schedules, groups

C. Only create mandatory fields

D. Configure identification rules, reconciliation, dedup templates, staleness rules, remediation workflows

Correct Answer: Configure identification rules, reconciliation, dedup templates, staleness rules, remediation workflows

Rules + templates + remediation operationalize cleanup.

Govern / Identify the key roles involved in implementing and managing a CMDB

Which role has highest CMDB privileges and configures health dashboards?

A. sn_cmdb_user

B. scmdb_query_admin

C. sn_cmdb_admin

D. cmdb_query_builder

Correct Answer: sn_cmdb_admin

Admin configures dashboards, rules, and tools.

Govern / Identify how to configure and gain value from CMDB Health Dashboards to support KPI/CSF

Compliance results appear only if Audit type is:

A. Compliance Architecture

B. Desired State or Scripted Audit

C. Any type

D. Mandatory

Correct Answer: Desired State or Scripted Audit

CMDB Health consumes Desired State and Scripted Audit types.

Govern / Identify how to configure and gain value from CMDB Health Dashboards to support KPI/CSF

Correctness shows 700/800 Non-duplicate CIs for Servers. What is true?

A. 700 are duplicates

B. 70 are duplicates

C. 800 are duplicates

D. 100 are duplicates

Correct Answer: 100 are duplicates

Evaluated=800; Healthy=700; 100 duplicates.

Govern / Identify how or why duplication records are created and how to remediate them

During Discovery when duplicates exist, which CI is updated by default?

A. Newest by creation

B. Oldest by creation

C. Random

D. Most relationships

Correct Answer: Oldest by creation

Oldest CI is treated as main; newer flagged duplicate.

Govern / Identify how or why duplication records are created and how to remediate them

Which field now indicates a duplicate link between CIs in recent releases?

A. Is Duplicate

B. Updated By

C. Source

D. Duplicate Of

Correct Answer: Duplicate Of

Duplicate Of replaces misuse of discovery_source for duplicate display.

Govern / Identify how or why duplication records are created and how to remediate them

If duplicates have discovery_source populated, Correctness may not flag them until:

A. Deleted manually

B. Reconciled statically

C. Rediscovered and reprocessed by IRE

D. Health reset

Correct Answer: Rediscovered and reprocessed by IRE

They are flagged upon later IRE processing.

Govern / Identify when and how to remediate duplicate records using the deduplication wizard

Dedup templates allow:

A. Bulk resolution per class on a schedule

B. Single-task only

C. Disable IRE

D. Create services

Correct Answer: Bulk resolution per class on a schedule

Templates automate bulk dedup operations.

Govern / Identify how to operationalize the CMDB

Operationalizing CMDB involves:

A. Continuous ingestion, governance, and insight pillars

B. One-time import only

C. Disabling compliance

D. Skipping health jobs

Correct Answer: Continuous ingestion, governance, and insight pillars

Ingest, Govern, Insight pillars.

Govern / Identify when or why to use the CMDB workspace or what features are available

Which table shows status/progress when health jobs are executing?

A. cmdb_multisource_data

B. cmdb_health_metric_status

C. cmdb_datasource_last_update

D. cmdb_ci_metric

Correct Answer: cmdb_health_metric_status

Metric status table tracks job execution state.

Govern / Identify when or why to use the CMDB workspace or what features are available

CMDB Workspace provides:

A. Class hierarchy editing only

B. Asset procurement

C. MID configuration

D. Central pane for dashboards, analytics, dedup, CMDB 360, health

Correct Answer: Central pane for dashboards, analytics, dedup, CMDB 360, health

Workspace centralizes CMDB management views.

Govern / Identify how to define principal classes

Defining principal classes improves:

A. MID performance

B. ACC telemetry

C. IH-ETL speed

D. ITSM CI selection relevance on forms

Correct Answer: ITSM CI selection relevance on forms

Principal classes filter CI pickers.